Hoveround has a rating of 3.6 stars from 515 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention new chair, phone call, and doctors office. Hoveround ranks 1st among Mobility Aid sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I would like to thank and Appreciate the hoveround staffing for their services and support in helping me receiving My Power Mobility Chair. It was Delivered in a respectful manner., I also like to thank the Delivery Guy as well. For such a outstanding Job. Thank you again hoveround I will let others know that y'all are a lovely respectful company with love showing people that y'all Care... Appreciated Your's Truly Mr. Reginald Barksdale
I am overweight, so I have the model that is considered bariatric. Problem is, right in front where you need to stand in order to sit down, there is the motor, a huge bulk. Try to step around it, it's almost impossible to do and I'm not that short, 5'6". If the seat swiveled it would be fine, but not an option on this model. So after one day I called and said come get it. Still no word on when.
I would like to thank and Appreciate the hoveround staffing for their services and support in helping me receiving My Power Mobility Chair. It was Delivered in a respectful manner., I also like to thank the Delivery Guy as well. For such a outstanding Job. Thank you again hoveround I will let others know that y'all are a lovely respectful company with love showing people that y'all Care... Appreciated Your's Truly
Mr. Reginald Barksdale
They did a great job at the beginning to get everything organized for my electric wheelchair. They were supposed to call me on Friday to make sure that all the paperwork is in to schedule point for the next step. I have not heard from them cents.
I am overweight, so I have the model that is considered bariatric. Problem is, right in front where you need to stand in order to sit down, there is the motor, a huge bulk. Try to step around it, it's almost impossible to do and I'm not that short, 5'6". If the seat swiveled it would be fine, but not an option on this model. So after one day I called and said come get it. Still no word on when.
From the time I called hoveround took care of the entire process from going through my insurance, measuring my home and delivery of the chair. Process took less than two months from the first call. My insurance covered everything and the process was painless. The delivery person for my state was fantastic. Very nice person who treats people well. Chair works fantastic so far. I'd definitely give this company a try.
Tip for consumers:
I didn't use their website. I just looked up their number and called. Very easy process
Products used:
Mpv 5 power chair.
Kevin, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
I have made multiple attempts to contact someone there for a referral for a hover round. The menu keeps looping back to the same original question over and over. Finally, twice, I pressed another key that was not pertinent to my call. Got voice messages both time and no return calls. I won't be referring anymore clients to this company
Tip for consumers:
Cant get ahold of anyone
Products used:
did not
Maurice is awesome, so kind and knowledgeable. Took his time explaining everything and made sure I understood. Could not have asked for more
Alice, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback and look forward to passing your comments along to the team here at Hoveround. Have a great day!
From the beginning of the entire process to the end, the hoveround team provided all the help I needed
In order to gather the qualifying criteria for my MPV5. They were responsible for all communications with my doctor and his staff. I was immediately informed when my insurance affirmed the approval and my electric chair was delivered the very next day. I am a happy customer.
Nancy, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
Very nice service and knowledge about the device I am interested in getting. Took her time with me as I can have trouble hearing.
Cathryne, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
Has every question answered in a timely manner. Called after i received the motorized wheel chair to make sure I was satisfied
Christopher, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
My experience was nice. I spoke to a real nice person over the phone.
From December to March, to get this settled between your company and my Dr office. Each blaming the other of why not happening, this went on for 3 months. Once all t's were crossed and i's dotted, didn't take long to get the chair. My insurance paid for the chair and 4 year warranty, that was a good plus. Dana that brought the chair was very super helpful, I appreciated his time and expertise about the chair. I'm getting better at controlling the chair after marking the walls, pulling trim away, but I'm getting there. I do love what freedom it has given me.
I only talked with the company one time. They asked and answered all questions. Guided me to my next steps. If all goes according to plan I will be hoveround town very soon.
Ronald, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
You make a pretty good power wheelchair but the seats aren't very comfortable. The front solid rubber tires aren't worth a crap on any surface either they tear it up or they just spin but you already know this. Batteries could hold the charge a lot longer like they used to. Price goes up quality goes down. But overall you still make a good cheer for the money.
My experience was very good to start to finish. They took me to every precipitate process. Make sure that I was getting the correct thing to help with my next step of my life and what I need to do just get the best Karen so I can get the doctors with my home around. Thank you very much.
Toget, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
Biggest waste of money in my life! I have absolutely nothing good to say about Hoveround, either the company or the wheelchair! Very 'jerky' when turning especially when pulling forward after backing up or visa versa due to the stupid design of the rear swivel wheels!
Takes forever to get service. Waited for 2 months to get mine serviced and it STILL wasn't right!
Take my advice and buy a GOOD wheelchair like a PRIDE. Can;t go wrong with a PRIDE!
D.B. - we care deeply about our clients and their satisfaction is very important to us. We would love to have the opportunity to address your concerns and better serve you in the future.
In accordance with state and federal privacy laws, healthcare providers are precluded from commenting in public or on social media sites specifically regarding a client’s treatment. We ask our clients to contact Hoveround’s dedicated support team so that issues may be addressed in a professional and timely manner. In order to protect your health information, you can reach Hoveround’s dedicated hotline staffed by resolution specialists at 1-800-964-6837 or by email at info@hoveround.com. Thank you, have a great day!
Ron was true professional. He made necessary adjustments and helped tutor how to drive the chair. This was so important to making client feel more confident and comfortable to operate it.
Dena, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
I've had my MPV5 power chair for 2 weeks now. It's great to help me get further on my own, without falling.
Brian, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
This is probably the worst experience I've ever had with a company that is supposed to be customer service orientation. Basically I have been waiting almost a year to get my scooter repaired. I am a disabled Veteran of the war in Vietnam. This organizations has absolutely no regard for veterans. I do not have enough time, or space to explain and document the numerous times I've been given the runaround. I have seen told conflicting stories by the technical and scheduling departments, among others. Even hung up on by Lori(sp) in scheduling.
Depending on who you talk to parts are on order, been ordered or waiting for the technician to install. Technician showed up a few weeks ago with the wrong part
Promised to get it on order buy supposedly failed, again, depending who you talk to. I was called by hoveround last Friday to schedule an appointment for yesterday, Monday
I waited all day long and no one showed. Today I was told again by Lori that there was a mix-up and the part isn't in. Called back today and asked to speak to a supervisor, and of course none was available. Nice lady Promised she would look into it, and have a supervisor call me
Of course, no call. Absolutely no regard for customer service. And certainly not supportive of veterans..
Products used:
Mobility device
I have only been waiting for 6 months because you don't just put one person you put 3-4 different people to help!
Irma, thank you for taking the time to share your honest feedback. Our goal is to provide the highest level of customer service. We care deeply about our clients and their satisfaction is very important to us. We would love to have the opportunity to address your concerns and better serve you in the future.
In accordance with state and federal privacy laws, healthcare providers are precluded from commenting in public or on social media sites specifically regarding a client’s treatment. We ask our clients to contact Hoveround’s dedicated support team so that issues may be addressed in a professional and timely manner. In order to protect your health information, you can reach Hoveround’s dedicated hotline staffed by resolution specialists at 1-800-964-6837 or by email at info@hoveround.com.
Hoveround went overboard to help me get my chair, could not ask for a better experience. I give them an A in all aspects.
Marjorie, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
It was wonderful to work with Hoveround. They walked us thru the process to a successful conclusion. We are having to do follow up as the chair doesn't recline as expected. The process is going well.
Don was excellent! He helped me with everything I needed done. Thank you Don!
Jane, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
Everything went as planned. The technician arrived a little early and that was good. He was very professional and polite. Answered all questions so I understood the first time it was explained and he's very knowledgeable of his job.
Gwendolyn, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
I have been using a mobility device for 8 or 9 years now. Both were not a Hoveround, so when I found out I was finally getting a new Hoveround I was excited to say the least. My new device is everything I expected it to be. Thank you Hoveround!
Tom, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
My operator was very polite, helpful and put my needs first by asking me what I need including extras for my scooter and calling my Dr. for me to get my scooter to me as fast as possible!
Definitely happy I called Hoveround!
Richard, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
Hoveround specializes in manufacturing and distribution high-quality power wheelchairs, scooters, vehicle lifts, ramps, accessories and other products that aid personal mobility. Hoveround accepts Medicare and most private insurance.
It started with a vision... and Hoveround president and founder Tom Kruse has seen this vision come to life. Hoveround power chairs can easily maneuver in the tight spaces other power chairs and scooters just can’t, allowing users the freedom to live independently and stay in their homes.
After 25 years, Hoveround Corporation has become the largest direct-to-consumer manufacturer of the most maneuverable, reliable, and compact power chairs available in the United States. The company’s mission — to improve the quality of life for people with restricted mobility — continues unchanged to this day.
Hoveround’s continued success stems from what Kruse calls our “Model of Total Responsibility"
- We are 100% accountable for the quality and reliability of our products
- We control the manufacture, design, delivery, and service of all Hoveround power chairs
- We focus our complete attention on serving the mobility needs of our clients
- We are committed to providing state-of-the-art innovations and best-in-class service
- We are never satisfied and continually research new and better ways to enhance the quality of life of our clients so that they may have the means to fuller, richer experiences through improved mobility
Reginald, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!