Houzz

Very easy to order on the website. Timely shipping. Item arrived in excellent condition. Tracking was easy to follow. Very happy with my purchase

I hoped it would help. It. It arrived damaged and didn't meet my needs. I am now checking out the return policy.

Timely delivery, great products and support staff. The web site is great for new ideas and design trends.

Houzz have the best interior designers. They have best designs for making your house beautiful and price is reasonable.

I ordered a table and chairs through Houzz. The chairs arrived on time, but the table did not. A few weeks passed and no table, so I reached out to Houzz. They sent me to FedEx, and FedEx claimed the table had been delivered to my front door, which was impossible unless the delivery driver scaled a fence to deliver a 100 pound table, then the table somehow disappeared from inside a secure perimeter and back over the fence. FedEx refused to do anything. I then contacted Houzz customer service again, and customer service then took over a week and more prodding before a replacement table was sent, along with a 10% refund The replacement table base arrived, but not the table top, so I now have an unusable table base and four chairs over two months after paying. I then contacted Houzz customer support AGAIN, but this time they refused to do anything more. Nada, Nothing. I am not unhappy with the seller, I am unhappy with Houzz customer support. They dropped the ball and did close to nothing -- the seller did ship a replacement and refund 10% of the purchase price, but I still paid $175 for faulty shipping, and Houzz kicked in zero. I am pasting the email from Houzz customer support:

Hello Chad,

Houzz provides a storefront for third-party sellers who sell their products through our website. The policies for shipping, returns, damages, and refunds are set by the individual sellers and can vary.

I am sorry to hear that you were not satisfied with your experience ordering from this seller and we appreciate your feedback. Please let me know if there is anything else I can help with.

Warm Regards,
**

The Houzz Team

There are plenty of places online to buy the exact same products, and the customer support has to be better than Houzz'. Go elsewhere.

**Personal information redacted by admin

They had what I needed and didn't charge an arm and leg for it. It arrived quickly and I am very satisfied. 10/10 would shop again!

I ordered several relatively small items for my new apartment. On the first ordering page I submitted my new address. At first, the order kept defaulting back to the old address, after 4 tries I got it to reflect the new address on all the pages of the order form. I printed out my order, which showed the new address. I received emails from Houzz informing me that the items would be delivered to the old address. I immediately contacted them; the customer rep had a bit of attitude and indicated she only had the old address on her records and the items would be delivered today. I told her I had copies of the original order and then
She consented to check with UPS and FEDEX to try to make a correction. She told me she would call me back and let me know the outcome. Six hours later I still had not heard from her. When I finally talked to her (after having to go through an entirely different phone tree) she obviously had not followed up and had no information; she only attempted to get the information I needed while I was on the phone. As I suspected, most of the order is being returned to the vendors to resend. She assured me it will only be delayed 2 or 3 days, which I find doubtful. My end impression: Houzz doesn't care if they mess up your order or when (or if) you get it. Their customer service is the worst I've seen in a long time. I suspect their entire retail operation is a chaotic mess, and instead of trying to improve it, they attempt to ignore it. BUY AT YOUR OWN RISK. I admit the website has lots of items at good prices, and has good sales, but be prepared to be extremely frustrated. P.s. There's no way to contact management! Doesn't even deserve one star.

The tables arrived within a few days, very well packed. The color varies a bit but that is the individualism of the tables. Beautiful!