Spent close to 1k on their site and even asked which size to get for the corset top because some of their clothes run really really small and they recommended me a size XS. So I bought the clothes in XS and none of them fit. Absolutely ridiculous because I have a small chest than their models and they claim their models are wearing an XS too so first thing first recommendation and sizing from them COMPLETELY OFF AND UNTRUE. Secondly, one of my bodysuits came snagged so the sewing came off and I sent them pictures and they said they can't see it properly so I should send them photos of me wearing it. I send them a half naked video of myself explaining the flap should be sewn and added more pictures and they told me to send the item back so that they can 'review' if it's broken essentially telling me that there is a chance that even if I send it back they might deem it in alright condition just to put me through all the trouble to send it back. And when I told them about how they recommended me the wrong sizing they just gave me the standard reply of some of the fits run small... CUSTOMER SERVICE AT IT'S WORST AND THEY WILL ASK YOU FOR YOUR ORDER NUMBER ETC JUST TO TROUBLE YOU AND DO NOTHING BOUT IT. But then again the only person laughing to the bank is the owner of house of cb taking my money unethically because their clothes expensive af and quality and customer service lousy af.

I order a dress in 1st of November 2022.
I got a confirmation email, paid, and that was all.
No dress, no money, nothing!

I returned a dress I hadn't even tried & they refused it saying it was smelly - literally it was not even unpackaged! The thing is that I've told them all this & it talking to a bot. This is a fraudulent company, not sure whose working there but in all my experience you obviously cannot trust them!

My daughter bought a $420 dress. It was terrible! Cheap fabric, poorly made, the bodice was 2 different sizes. Made in China NOT LONDON. Was honestly worth about $20. I couldn't believe how terrible it looked and fit. It was actually laughable they could sell it! Do not buy from this online store! I'm still waiting for a refund weeks later!

Received a faulty dress. I purchased the emailed customer service and let them know. I shipped it out to return a couple days later and paid for tracking. The dress was delivered over 15 days ago and they are now telling me that the dress was snagged and stained. I have never worn the dress and ended up buying the same dress in different sizes. They will not refund me after I clearly have re-purchased the dress again after it came damaged. I have NEVER worn this dress. Terrible service, have no phone number to contact.

Ordered a dress, money was taken out of my account, didn't receive any email confirmation. After a few days of waiting for item in the mail I put in a dispute with my credit card company. Of course I then received item in mail therefore I cancelled the dispute. Item didn't fit so I paid to ship it back. House of cb said they can't refund until I prove the dispute has been cancelled, I did exactly that and now it's been nearly 2 months and still no refund. I'm out $310 and they can't provide any update. Only customer service they provide is through Facebook messenger and they claim they have issues with all yahoo domain emails. Yet I receive their weekly advertisements to my email but zero updates about my purchase.

The quality seems to be definitely there for what you are paying for. It is very soft and thick. I loved the packaging, colours and designs. BUT the length of the arms and shoulders are totally off in some dresses. I'm 5'4 / 36C - 28 - 36. I sent them my measurements to help me choose my correct size since the small size was too small for me although I usually wear s or m and they said, "The measurements are correct. Sometimes different design or silhouette might provide a slight difference in the sizing." So you don't know what you're going to get and I don't like uncertainty. Unfortunately the M was also small in my waist. I did not dare to order L because not even they know if it will fit me. And you have to pay shipping, so I lost over $150 on that. I really wanted to like it, but it was a big disappointment.

I ordered the TANA Pink Strapless Corset Midi Dress for a wedding reception I was attending. I cannot tell you enough how beautiful this dress was, a stunning piece of clothing and the quality was second to none! This dress boosted my confidence and made me happy with the way I looked for the first time in a long while. Worth every penny!

If I could give negative stars - this company would definitely get that from me! I've never been so ignored by any company in my life before! They mistakenly shipped my order to Colorado, to some random address. They responded once to my email with questions about what are we going to do now. After that the responses stopped and it's been over 2.5 months since I ordered dresses from there and never gotten either my money back or order reshipped to the right address (to me). They've been ignoring my emails for a month now! Don't waste your money! It's a terrible company with the worst costumer service I've ever experienced in my life!

I ordered a beautiful dress for Wimbledon 2022 as I loved the brand and arrived pretty late and when I asked for help the costumer service was a disaster... It is extremely disappointed after paying more than £100 for a dress. Just read our reviews and please improve HOUSE OF CB! Also, the delivery with Parcel Force, a nightmare, they didn't leave you any receipt and you need to call them to track the parcel...

I can not get my refund! It's been a month since I returned the dress. I have never encountered anything like this. First, they said that the refund will appear on my bank account in a few days. Then they said that they have a technical problem. What does it mean there was a technical problem while making a refund? There isn't any technical problem when receiving the money, but there is when giving it back. I've been waiting for a month. I paid almost 300 euros! This is not something any company would do! They are constantly stalling.

I ordered 2 dresses from house of cb, and even though they arrived to Canada in less than a week, the quality is really poor. These dresses look like they'd be sold at Zara for $60, they are not nearly good enough quality for the price. The material is cheap. Disappointed.

House of CB has the worst costumer service ever! My order was never sent and they took WEEKS to answer my emails about my concerns. After they admitted to never shipping out my order they asked if I would like a refund, I chose to be refunded but have yet to receive anything… it has now been OVER 2 months! At this point, I think they are scammers. Do not risk losing your money to this company and order from somewhere else.

I ordered a size Small top based off their size guide chart and the item I received was 10 inches smaller than their website said. A size small bust should be 34-36.5 inches per their site, yet the top I got was 24". It literally could fit a 12 year old child. I was appalled and emailed the company right away with photos for proof and an entire explanation. Long story short, they are still making me buy my OWN shipping return label for an item they sent that was not true to size. Their site also states "Item runs true to size chart and is cut to suit our size chart. Please refer to our size chart for the best fit. Do not size up or down." I just don't understand if I ordered correctly based off THEIR size chart, after they guaranteed it's so run true to their chart, and I received an item completely wrong then described, why I would pay to have the item returned to them. The representative helping me in the email literally replied with "we do not offer return labels, sorry!" I was left speechless. I would understand if these clothes were cheap, but they're not. I just feel so scammed and I feel like there's nothing I can do about it.

Do not order from this bs company. Unless you're positive about your size or don't plan on returning anything, good luck on getting your return from them.

I ordered a white dress for $95 on the 18/01/2022 to give it heps of time to get here, a whole month however, I live in Western Australia it was sent to Victoria! My billing addresses was correct but the tracking code was under someone else name in VICTORIA!. Can't find a phone number to call and I've sent 4 emails no response.

BEWARE: They don't cover the cost of returns and there returns warehouse is in Spain, the cost of return for a large wedding dress is exorbitant/incredibly high. I had to pay £140 to return a dress. - it then got stuck at customs for 4 months - and I still have not had my money back after all this hassle.

I brought a £800 wedding dress online, which looked nothing like the picture & the material felt really cheap (the colour was like a pale yellow, not ivory/cream or white… YELLOW, the fit was odd and the dress was far to big even the smallest size) - but no worries right, I'll just return it. WRONG.

My mistake, I didn't realise House of CB didn't cover the cost of returns - I thought I was just shipping it back to a returns depot in the UK, however you have to ship it back to Spain - It cost me £60 in order to return the dress due to how big it was.

This isn't the worst part though, my return was held at customs in Spain for nearly 4 months so I contacted them to ask what was going on. They said House of CB refuse to accept the return as they refuse to pay the custom fees as the dress was worth £800 (in case the parcel got lost) - so they returned the dress to me.

When they returned the dress to me I had to pay £20 in custom fees. I contacted House of CB about this and they were unhelpful and said I need to return the parcel again but declare the dress as less then £100 (when the dress is worth over £800) - this is crazy, as what happens if the dress gets lost or damaged - I loose £800?

So I'm total, I've had to spend £140 in returning a wedding dress.