I placed an order with house of beauty back in April. Although the payment was processed right away, my order took 4weeks to get to me. 4 weeks! During that time I sent multiple emails to cancel the order, not to ship. To these emails I got NO replies. I feel they completely ignored my concerns and did NOTHING in terms of trying to respond or communicate with me.
Ordered from this company a few months ago and received all of my items in perfect condition, so I gave it another go, June 7th placed another order and still haven't gotten my order, its now July 1. I've called, e mailed, and left messages and no one has gotten back with me. After reading these reviews I see that I was one of the lucky ones to have received anything at all! This company needs to be shut down immediately!
I am so angry! I ordered extensions and the hair was the wrong color. The instructions on the website tells buyers how to get a return label. I followed all instructions and I did not get a reply from phone calls or emails that I sent. I have called and emailed several times. I will never order from this company again. I will tell all of my clients and friends to NEVER order from this site. The owner is Gary Roman. He has a Twitter account. Maybe I would get attention by contacting him!
I placed an order on the 10 of June and just received it however not all my order was shipped. My order number is ******* and on the invoice it is written with a pen that Item Code: ************** will be shipped in September. I can not wait three months to receive item i already paid for. Why hold my money $214.20 for three months when you don't have stock to ship? Please refund my $214.20 for the item that was not shipped. I have sent 2 emails but no reply from this company. I have tried calling but no one answering the phone. If i don't receive my refund of $214.20 by the 3rd of July i would be contacting my credit card company to file a claim. Very sad you would treat your customers this way.
Dear Customer,
It means it will be shipped out SEPARATELY this or next week. We apologize for any inconvenience.
I placed my order on April 7 and my account was charged on April 8. To date I haven't received the product nor have I been told when it will ship. I've sent 2 emails and left a voicemail. I received one email response that it was being looked into, but that was 2 days ago and nothing has happened. Unfortunately I didn't use a credit card to pay, or I would have the bank dispute the charge. As it is, I am expecting to lose my money, as this doesn't look promising. I'll certainly be more careful with my on-line shopping going forward. There are multiple reviews with this same problem, which I didn't read before ordering. Stupid me.
I ordered a few products during COVID. When I realized that they shipped me the wrong products, I reached out to them immediately. I have been trying to get in touch with someone via email and phone call for over a year. I have yet to receive a call. Consumers, make sure that you are sent the correct items because you will be stuck with the wrong products. I will never do business with this com again!
I've emailed and left attempts at contacting so many times now about my order, I live in nz and didn't realise at the time of ordering that the prices were not new Zealand currancy, and there was no clarification on the website about it being us$ or whatever it was and got charged 20$ extra. Looking back on the bad reviews now, I senceraily regret ordering things from this website. I'm just hoping the order will actually get here, and considering trying to do things to get a refund already, but I know I have a low chance at getting a reply.
I was supposed to get a refund "3-5 business days" but it's been almost two weeks since my order got here and I checked with amazon and my bank account I dont see any refund. You cant lie to people and keep the money.
Hi, we appreciate your sharing this issue. We understand and regret the delay in getting back to you. We're trying our best to revert to all customers, but due to the pandemic and social distancing norms we've adopted for our staff, we're working in a limited capacity. However, we will update you with a solution as soon as possible. Thank you for your patience.
I purchased $318 of product but it arrived late. It took over a week to get an RMA number. I shipped the product back, in the original packaging, the day I received the RMA. Proof of delivery shows it got there the following Monday. They told me to call when i had proof. I should have known something was strange. Now after 2-1/2 weeks and numerous calls and emails I still haven't seen or talked to anyone. I would not recommend doing business with this company. The reason I chose this company was i needed the items fast. BIG MISTAKE!
Hi John, for a very limited time, we have set up a special number for you to call for concerns regarding your order. Please dial - 267-253-6666 - and we'll do our best to give you all the information we have. We appreciate your patience and support during this difficult time.
Ordered June 3 2021, Order #******* and 5 days later and the tracking number still not available and invalid. No response to 5 emails avoid this scummy trash company. Terrible customer service No care in the world
I am disappointed with this company. My order never came and I still cannot order because the system has refused to change or update my correct address so I am suck. I not got it and no one bothered to call
I received my item. The hair color on the internet was misleading so I wanted to exchange it, yet they didn't have anything reddish. I wanted send back for a refund, but they won't accept their merchandise back. In the box, unused and unopened merchandise. Beware! If you got wrong color based on the misleading picture, it is yours forever and money is wasted.
I ordered a hair dye from them back on May 6 of 2021. They were out of stock and told me I would be refunded. I have emailed four times and never received a response, I have yet to receive the refund, you cannot reach anybody at customer service and if you try to leave a voicemail it will cut you off and not allow you. I have left Facebook messages and comments on their Facebook page, All to no avail. They did not have a PayPal option and since I used a debit card I cannot dispute the charges with a credit card. I have no recourse except to send all proof of correspondence to my bank to try to get the amount recovered. If you order from this company do so at a very big risk. Save all your correspondence and anything you send to them BCC your self so you have the proof that you were emailing and they are not responding.
Your order was canceled and refunded. The money will be available on your account in 2-4 business days.
We deeply apologize for any inconvenience.
I ordered 2 items and never received them. In fact they were never even shipped. I contacted the company 5 times and no reply to my emails. Nothing! I paid by Amazon pay and issued a request for a refund... nothing.
Do not buy from them. I feel they are a fake business just stealing from everyone.
Dear customer, we are not scammers or frauds or trying to steal anyones hard earned money. We completely understand your frustration. We are working day and night to make sure we revert back to you and also get you a solution for your order.The situation has been a bit hard on us but we will soon do the needful. Our shipments are running late due to the unprecedented impact of the pandemic and we apologise for the delays. Our teams are working with vendors and courier services to resolve issues. We appreciate your business and patience.
I placed on 4/22/20, received a confirmation email, ok cool. Another email comes stating due to Covid my order will take 8-14 days. I'm so lucky I checked out using Amazon Pay because as soon as I requested a refund I got my money back. Even though I still received an automated email from "David" stating no one is in the office to issue Refunds. BS!
I reordered a wig from House of Beauty World in January of 2020. The texture was not the same as the previous one, so I returned it for an in house credit. I've reached out to them via phone, email and Facebook to no resolution. Each time I was told to be patient, someone would get back with me. I am STILL WAITING.
I even ordered another wig and contacted them about my in house credit. Instead of a credit, they billed my credit card. At this point, I want a REFUND.
I will also be reporting them to the Better Business Bureau.
Update: This company remains a total fraud. They promised a refund in writing 3 months ago and still, nothing. This has been ongoing since August. I've had to start legal proceedings with Visa and hopefully will get a refund through that avenue. DO NOT DO BUSINESS WITH THIS COMPANY!.
Never received my order. Tried contacting them email multiple times but never got a response and neither a refund for my order. I ordered on 6th February 2021. Its already over 6 weeks. I would recommend never order from them.
I placed an order on April 14 and was initially told that it would take 2 weeks. I didn't receive the items I ordered within that time. I subsequently received another date of May 9th with a shipping number. That date went with no update. I still haven't received anything. Not impressed at all.
Ron W
Where is my order of detangler dryer on May 4th with order number ******* and i am yet to received any shipping details. I wrote a review two days back and you guys said you are working on it and nothing has been done about it. I have sent several emails no response. I have contacted my credit card company and you will hear from them soon
Overview
House of Beauty has a rating of 1.7 stars from 395 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with House of Beauty most frequently mention customer service, tracking number and credit card. House of Beauty ranks 209th among Hair Extensions sites.
Instant Feedback
- Visit Website
- Philadelphia, PA, United States
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We greatly regret that you have faced this issue with your order. We are extremely apologetic for the same and assure you a better experience in the future. Due to the pandemic and social distancing norms we've adopted for our staff, we're working in a limited capacity. Thank you for your patience and cooperation.