House of Beauty

This company will be shut down within the next month. They are doing illegal business. They take your money then never send product. When you call no answer.No return voice mail. BUYER BEWARE!

They always have a BS story about shipping due to Covid-19 however, I have recieved all of my packages during this pandemic some things even coming from California and no problems. Check their google reviews... HORRIBLE! Buyer Beware!
6/8- still NO package and tracking number they sent is bogus.My package has been sitting at there facility since they sent this tracking. When you track the package it says delivery on 5/24 now if they sent it on 5/26 How the hell was it delivered on 5/24

I am so angry! I ordered extensions and the hair was the wrong color. The instructions on the website tells buyers how to get a return label. I followed all instructions and I did not get a reply from phone calls or emails that I sent. I have called and emailed several times. I will never order from this company again. I will tell all of my clients and friends to NEVER order from this site. The owner is Gary Roman. He has a Twitter account. Maybe I would get attention by contacting him!

I placed an order on the 10 of June and just received it however not all my order was shipped. My order number is ******* and on the invoice it is written with a pen that Item Code: ************** will be shipped in September. I can not wait three months to receive item i already paid for. Why hold my money $214.20 for three months when you don't have stock to ship? Please refund my $214.20 for the item that was not shipped. I have sent 2 emails but no reply from this company. I have tried calling but no one answering the phone. If i don't receive my refund of $214.20 by the 3rd of July i would be contacting my credit card company to file a claim. Very sad you would treat your customers this way.

I've emailed and left attempts at contacting so many times now about my order, I live in nz and didn't realise at the time of ordering that the prices were not new Zealand currancy, and there was no clarification on the website about it being us$ or whatever it was and got charged 20$ extra. Looking back on the bad reviews now, I senceraily regret ordering things from this website. I'm just hoping the order will actually get here, and considering trying to do things to get a refund already, but I know I have a low chance at getting a reply.

I placed my order on April 7 and my account was charged on April 8. To date I haven't received the product nor have I been told when it will ship. I've sent 2 emails and left a voicemail. I received one email response that it was being looked into, but that was 2 days ago and nothing has happened. Unfortunately I didn't use a credit card to pay, or I would have the bank dispute the charge. As it is, I am expecting to lose my money, as this doesn't look promising. I'll certainly be more careful with my on-line shopping going forward. There are multiple reviews with this same problem, which I didn't read before ordering. Stupid me.

I ordered a few products during COVID. When I realized that they shipped me the wrong products, I reached out to them immediately. I have been trying to get in touch with someone via email and phone call for over a year. I have yet to receive a call. Consumers, make sure that you are sent the correct items because you will be stuck with the wrong products. I will never do business with this com again!

I purchased $318 of product but it arrived late. It took over a week to get an RMA number. I shipped the product back, in the original packaging, the day I received the RMA. Proof of delivery shows it got there the following Monday. They told me to call when i had proof. I should have known something was strange. Now after 2-1/2 weeks and numerous calls and emails I still haven't seen or talked to anyone. I would not recommend doing business with this company. The reason I chose this company was i needed the items fast. BIG MISTAKE!

Ordered June 3 2021, Order #******* and 5 days later and the tracking number still not available and invalid. No response to 5 emails avoid this scummy trash company. Terrible customer service No care in the world

I ordered a hair dye from them back on May 6 of 2021. They were out of stock and told me I would be refunded. I have emailed four times and never received a response, I have yet to receive the refund, you cannot reach anybody at customer service and if you try to leave a voicemail it will cut you off and not allow you. I have left Facebook messages and comments on their Facebook page, All to no avail. They did not have a PayPal option and since I used a debit card I cannot dispute the charges with a credit card. I have no recourse except to send all proof of correspondence to my bank to try to get the amount recovered. If you order from this company do so at a very big risk. Save all your correspondence and anything you send to them BCC your self so you have the proof that you were emailing and they are not responding.

I reordered a wig from House of Beauty World in January of 2020. The texture was not the same as the previous one, so I returned it for an in house credit. I've reached out to them via phone, email and Facebook to no resolution. Each time I was told to be patient, someone would get back with me. I am STILL WAITING.
I even ordered another wig and contacted them about my in house credit. Instead of a credit, they billed my credit card. At this point, I want a REFUND.
I will also be reporting them to the Better Business Bureau.

Update: This company remains a total fraud. They promised a refund in writing 3 months ago and still, nothing. This has been ongoing since August. I've had to start legal proceedings with Visa and hopefully will get a refund through that avenue. DO NOT DO BUSINESS WITH THIS COMPANY!.

Never received my order. Tried contacting them email multiple times but never got a response and neither a refund for my order. I ordered on 6th February 2021. Its already over 6 weeks. I would recommend never order from them.