Hotwire

I only speak and understand English, I can hardly understand their customer service representatives on the phone their English is not good, I've experienced so many bad situations with Hotwire there's not enough room to write it all. If you don't get what you booked don't be surprised, also good luck getting your money back. I would give no stars, but gave a 1 star to submit my review.

Hotwire will scam you out of your money; no refund for certain deals, but the notice for those policies is not readily apparent, almost certainly by design. Skip Hotwire and use a more reputable company and service.

I used to love Hotwire, which I have used only to book hotels, but two unfortunate experiences with Hotwire's customer service has me looking for other discount sites. Latest. Somehow the CAD denomination was showing above the hotel prices. I booked before it really registered that I, with a US credit card, US address, and US destination, was going to have to pay in Canadian dollars. I called immediately. Experienced long holds and not-even-marginally-friendly customer service rep. Be very careful when you book. NOTHING can be changed, including the currency in which you are paying. Oh yes, they do say this on the site. And the rep did say, "Sorry."

Weeks after booking a reservation, Hotwire tried to pass off a photo/description mistake misrepresenting the comparable vehicle onto the car rental company. Upon further investigation this turned out to be a recurring HW problem. HW told me I should be pleased since they gave me a credit of $25 instead of the $400 more it will now cost to replace the vehicle. Very dishonest way of doing business. Surprised Expedia would tarnish its credibility by owning this P. O. S.

I could not add a booster seat to my car rental reservation through Hotwire for December 23,2023. The following directions to add amenities on their website are inaccurate; "please call the car rental agency at the number shown on your confirmation before the scheduled pick-up date to check availability." When I phoned Alamo Car Rental, the agent told me to call Hotwire. When I phoned Hotwire, the agent told me to call Alamo. Finally, after being transferred to three different Hotwire customer service representatives, the agent told me to request a booster seat at car pick-up and that there may be fees associated with the item. There will be fees, but my concern is that a booster seat may not be available to rent on one of the busiest travel weekends of the year, whereas reserving a booster in advance would have given me cause to expect to have one waiting as part of my reservation. Hotwire should have an online method to book or request amenities during the car rental. This option would give the customer peace of mind during a stressful time. If I can pick up a booster seat at the Alamo desk on December 23, my 2-star rating stands. If not, I'll be back on sitejabber after Christmas with a 1-star rating only because 0 stars isn't an option. Hotwire Itinerary #*******449

Book directly with the hotel it's LOTS cheaper. I paid 227 dollors canadian. The hotel was charging 130.Canadian. They don't care. If you'd like to pay more book through them. I'm upset with myself don't you be too. Stay.far far away. There is no customer service.

If I could have selected a negative star, I would have. My husband and I are relocating out of the country and needed a place to stay with our two cats after our house was packed up. We booked a hotel through Hotwire only to find out when we got there at 10 p.m., that they didn't accept pets. We immediately called Hotwire from the car and were told that they would not refund our reservation because we failed to choose "pet friendly" on the incredibly hidden amenities tab when first searching for a hotel. Hotwire chose to leave us stranded instead of refunding our money and re-booking. We will NEVER book with Hotwire again.

For years I swore by Hotwire. I saved thousands of dollars booking with them last minute. Yeah not knowing the hotel is frustrating sometimes but the savings was worth it. I decided to stop using Hotwire because I realized they have no loyalty or accountability to customers, and their business model relies on duping hapless travelers into deals. My last straw is when the hotel I booked thorough Hotwire had no rooms after I arrived and Hotwire was unable to do anything to help me. I spent the night stranded in a hotel lobby, despite bringing tens of thousands of dollars per year to the company. And there was no accountability or recourse. It's just not worth it. You are dirt to them.

We booked a hotel for 4 days, paid 500 dollars. Show up, they say we cancelled. Hotwire said they overbooked, but had already taken our money. Offered us a downgraded hotel then said we needed to pay almost 100 dollars for difference. After driving for 6 hours and being on the phone for almost a whole hour (ridiculous, first guy literally just transfered us to main menu to wait in que again after telling us he was getting someone more qualified to help), so we just took it. Never had a worse travelling experience.

Hot Wire sold us a room that was not there. Frustration, time and money spent trying to resolve the problem after paying again for another room. After numerous long distance calls ("Customer Relations" only take phone messages) they promised a refund. 8 days later it has not arrived and now they will not call me back! Better choices on the net. Do Not Use Hot Wire. You will be sorry if you do, probably sooner than later.

Rented a car through hotwire for $200, great right? Picked up the car to be told that company doesn't accept my insurance. Cost another $125, NO disclosure on hotwire, felt like a huge bait and switch! With the toll fees the car cost was almost $500 in total! Never again! Avoid NU rental in Miami too!

It seem ridiculous that one can not cancel a car rental and at least get a portion of their money back. Tried to cancel only three hours after making the reservation and 4 days before the actual rental. I got absolutely no service at all and paid $250.00. Somebody made a lot of money for doing absolutely nothing! I will NEVER use this service again and will do everything in my power to discourage everyone I know from using them too!

I used Hotwire to book a vacation to Orlando in Feb 2017. Hotwire over charged me $698.40 and I still have not gotten it back. After customer service talked in circles for months, an investigation by my bank, and an inquiry with United Airlines got me no closer to getting my money back I decided to tell the next customer service rep that I was calling to check the status of my refund. Sure enough, she looked up my itinerary number and assured me my refund would be released on the following Monday; mind you there is no refund to speak of. Are these reps instructed to just tell customers their money is on its way? Going to Disney almost $700 short and hours spent on the phone has been a nightmare. Also they have no legal team and were unable to direct me to anyone who can help in regards to a refund. Small claims court it is. What a scam.

Have waited over 1 1/2 hours on hold. Made airline reservations 2 days ago, and received confirmation from hotwire. But after 2 days, credit card account has not yet been charged. Called to see if flight reservation is still valid. Still waiting on hold.

I just lost my job. Its stressful enough, but now I can't afford to go on vacation that I booked. Every hotel and car agency took compassion over my situation and issued a refund, except Hotwire. I used five different booking vendors (hotel, air, car) and each one gave me a refund; even those with non refund policies had understanding. Not Hotwire. Oh well I won't be using them ever again.

I booked a car for 5 days through Hotwire. For unlimited mileage. When I arrived to the counter to pick up the car, they told me you can only drive up 92 miles a week anytime more than that you will be charged for 40 cent / mile. Then I called back hotel wife customer services. I explaining to them that you never told me this policy while I was booking with you. Their response was it's their policy and we don't refund money. They are very much a fraud and punish of scam bags... I do not recommend using Hotwire

These guys are the worse. I made a car rental reservation never received confirmation. I called back to get 1 they dont have my reservation but charged my credit card anyway. After talking to few reps and even supervisor still nothing. How do you charge my card dont have my name in system. I faxed bank statement to research team it says 7-10 days i am out that money until bank can reverse. I will never use these people again they are scum

Hotwire runs a scam for car rental, where their computer system quotes a price then on the next screenshot raises it a few dollars figuring the the customer will just pay. Its only a couple bucks a day. If you check again from another computer the first lower rate will likely remain. Continually checking from the the same computer will result in a higher price.(their system can see your computer or smartphone's cookies) I recommend checking prices with hotwire as a reference and the maybe try somebody else like priceline to beat their price. Their customer service is awful and in the Philippines or something.