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HotFootballTickets

How would you rate HotFootballTickets?
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Germany
2 reviews
0 helpful votes
Follow michael w.
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Very expensive but hey I missed the ticket release first off so just happy I got tickets to see take that and was right at the front! Fantastic.

Date of experience: April 20, 2016
Singapore
3 reviews
3 helpful votes
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Easy ervice
March 1, 2018

Very easy so far. I'm trying to figure out the flash seats. That part is a little tricky for me. I would rather print out the tickets.

Date of experience: February 28, 2018
Argentina
1 review
1 helpful vote
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TERRIBLE!
July 25, 2018

We flu from Argentina to Russia just to see argentina first match, we are a family of 4, we bought the 4 tickets 3 month before the match, they told us that the ticket will be delivery at the Moscow hotel 2 days before the match, we arrived to Moscow the day bafore the match and were not there, i called and the lady at the phone toll me that they ware on their way, that the tickets would arrive between night and the morning, to make sure that the hotel had reception 24 hours open. Like 22 pm i check my emails and there was a email saying they couid not make the delivery on time!
That was the 16 of june, we spend a lot of money to go to Russia just for that match! And still dosent refund my money! 1300 Euros!
I send emails almost every days and NOBODY answerd the same happend when i try to make a call from argentina to England! TERRIBLE EXPERIENCE!

Date of experience: July 25, 2018
Netherlands
8 reviews
9 helpful votes
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This site deserves a thumbs up for excellent customer service, a job well done and following through!

Date of experience: February 26, 2014
Netherlands
2 reviews
0 helpful votes
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Use Again
January 20, 2017

This site allowed early booking and had a choice of seats. Wasn't a rip off for fees & postage either. Would definitely use them again.

Date of experience: January 20, 2017
Norway
1 review
2 helpful votes
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Do not use this site: Used this site in order to buy tickets to Liverpool-Tottenham game. The purchase of 6 tickets and payment of total Eur 1800 was done 8 weeks prior to the game. The day before the match they call me up and informed me that no tickets was available. Incredible bad service. They offered Man U-Aston Villa tickets as a replacement. First without any reduction in price. After a lot forth and back the where able to give £150 rebate on the original paid price. That's a rip off compared to Liverpool-Tottenham. Since we had kids with us we accepted this offer so at least we could watch a match while being in England. What happens next? The tickets did not arrive at the hotel on agreed date (friday). We recieved eventuelly the tickets on Saturday - 25 min prior to kick- off. By the way: it takes 1 hour with car between Liverpool and Manchester, so we where not able to watch that game either. Exstremely unproffesional attitude from the company. Difficult to contact them afterwards in order for reimbursemt issues. Will keep you updated. Will take legal action against the company...

Date of experience: April 1, 2014
George C. HotFootballTickets Rep
over a year old

We appreciate your feedback and are truly sorry this has been your experience.

Without a valid order number, we must ask for it - so that we may look into this and offer you a solution. "REK" is not an actual order number, so please help us help you.

When you booked your football tickets through us - we aim for the highest level of service.

We serve hundreds of customers each month and receive numerous thank you notes, feedback, comments and reviews - here and elsewhere.

We would very much like to resolve this issue to your utmost satisfaction.

France
3 reviews
2 helpful votes
Follow Robert S.
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I always find sears there, even last week when no other site had the sections I wanted. I received my tickets today. This site is fair and safe.

Date of experience: February 25, 2014
Ukraine
1 review
2 helpful votes
Follow susannah r.
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Fantastic service from HotFootballTickets, tickets always achieve with good timing never let you down and easy to get tickets for major events.

Date of experience: May 4, 2016
Germany
2 reviews
0 helpful votes
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Audi Cup
July 31, 2015

Just received the tickets for Audi Cup game in Munich as my birthday present from my boyfriend! Can't wait to see Cristiano Ronaldo!

Date of experience: July 31, 2015
California
2 reviews
2 helpful votes
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Freindly & helpful
April 21, 2017

Great afternoon out. Staff freindly & helpful. Very educational for 9yr old son who had great fun. I want to use this site again.

Date of experience: April 21, 2017
Germany
1 review
0 helpful votes
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Fast and easy
February 2, 2018

This was my first time buying tickets. And it was pretty quick and simple. Very satisfied with how smoothly everything went..

Date of experience: January 31, 2018
Hong Kong
3 reviews
3 helpful votes
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Really simple and quick to find the tickets we wanted. Easy options for venue and seating. Tickets arrived in 2 days

Date of experience: April 30, 2016
Spain
1 review
4 helpful votes
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I bought 2 Platinum tickets for a Real Madrid. The service center write me an Email that the tickets will be delivered to my hotel 3-5 before Match. On the day when the match was I had no tickets. So i asked the Hotel Reception to call them and the Service Line said the tickets will be delivered till 3 oclock. After 3 oclock I had no tickets so I call them again. The said: No problem, we sent you an Email to print the tickets by your self. 3 Hours before Match beginn I had no tickets so i drive to the Stadium and bought new tickets. After a terrible day of waiting for the tickets, calling the hotline, writen Emails to them I saw the match because I bought new tickets 3 hours before match beginn. After match, back in the hotel the guy on the reception said: The Email with the tickets arrived us 2 hours for Match beginnig. I thought this can just be a Joke. I paid the tickets 4 month ago and I paid new tickets 3 Hours before Match and then the sent me tickets to print by my self 2 hours before Match. Never buy again tickets on this site

Date of experience: May 25, 2015
Israel
2 reviews
0 helpful votes
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VERY GOOD RECOMMEND
March 21, 2017

I will recommend them, very good sales and customer service very easy to book and seats was great, thanks!

Date of experience: March 21, 2017
Saudi Arabia
1 review
11 helpful votes
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The website was canceled my order and I am still waiting the refund, my request was cancel more than 90 days ago.

Date of experience: August 28, 2018
Minnesota
2 reviews
0 helpful votes
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They do a good job
December 31, 2017

I would rate my experience a 5 star. Easy to use website. I received my tickets within a few moments from purchase.

Date of experience: December 31, 2017
RU
2 reviews
13 helpful votes
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Very easy
January 31, 2018

Very easy way to purchase tickets! The convenience fee for each ticket was half the face value of the tickets - way too high!

Date of experience: January 30, 2018
Singapore
3 reviews
1 helpful vote
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Great
March 18, 2018

Recommended thank u thank u thank you so much Hot Football Tickets. Easy to use I appreciate this service better than others

Date of experience: March 18, 2018
France
1 review
2 helpful votes
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Stealers
August 5, 2018

They took my money and never deliver tickets. And of course no refund! Never buy tickets with them please!

Date of experience: August 5, 2018
RU
2 reviews
0 helpful votes
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Great
December 26, 2017

Got the order in a fast and received them fast. You have fast service. I love the way you provide fast service. Especially in the holiday season

Date of experience: December 25, 2017

Overview

HotFootballTickets has a rating of 2.5 stars from 135 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HotFootballTickets most frequently mention customer service, credit card and premier league. HotFootballTickets ranks 29th among Tickets sites.

service
8
value
8
shipping
8
returns
6
quality
8