HotFootballTickets has a rating of 2.53 stars from 135 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotFootballTickets most frequently mention customer service, credit card, and premier league problems. HotFootballTickets ranks 51st among Tickets sites.
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Very easy so far. I'm trying to figure out the flash seats. That part is a little tricky for me. I would rather print out the tickets.
Cant believe this company is still allowed to sell tickets for events - they are rude ignorant and take your money without a care in the world - no English speaking to help at all - said I'd get a refund for a game that was cancelled due to covid then played behind closed doors! Fobbed off that their bank is at the back of the list for refunds (haha) never heard anything as stupid if a refunds been processed it goes in end of! Honestly avoid!
Cant believe this company is still allowed to sell tickets for events - they are rude ignorant and take your money without a care in the world - no English speaking to help at all - said I'd get a refund for a game that was cancelled due to covid then played behind closed doors! Fobbed off that their bank is at the back of the list for refunds (haha) never heard anything as stupid if a refunds been processed it goes in end of! Honestly avoid!
We recieved or Tickets! Can hardly wait for April 2018 to Arrive! We are so very excited, and anxiously awaiting this show!
Easy to use this site HotFootballTickets.com. Achive tickets at a time. Use this site again. Thanks Hot Football Tickets
Hard to tell at this point. This company adds additional fees for each ticket purchased, and forced us to pay an overnight fee for our tickets; whereas, tickets would have arrived (via snail mail in 4 weeks) or 2 days before event date.
Very easy so far. I'm trying to figure out the flash seats. That part is a little tricky for me. I would rather print out the tickets.
I purchased two tickets for a Premier League match back in May. The tickets were never delivered to the hotel address I provided. I've been waiting since then ( over a month now) to get my money back and after hundreds of calls and emails, all they keep saying is that account department is dealing with it but nothing has been done! Worst service ever!
I absolutely not recommend this ticket portal! Avoid it if possible. They are stolen my money!
I am writing to you in order to make a complaint because of not refunding me the
Money for the Tottenham Hotspur- Everton football game which was played without an audience on 4th July, 2020.
The 30 working days are over, and though I was promised by you twice that I would get the refund, it has not been transferred yet. I was told that the information and my details have been sent to the appropriate bank who is supposed to send me the money.
I hope the issue will be resolved soon or I need for taking legal actions.
Tip for consumers:
Avoid it this site! They are thief.
Products used:
Event tickets
I purchased two VIP tickets for Arsenal v Liverpool game May 2020, which due to COVID was eventually played behind closed doors in July 2020. After about 30 requests/enquiries as to my refund, I have just been fobbed off by HFT, as have many others. The latest response that I got from HFT was that I should "contact my bank or my credit card processor", which quite frankly is a joke! My impression is that HFT is a scam operation and should be urgently investigated!
I have purchased 3 tickets for Argentina vs Iceland match on 13th March 2018.
On 15th June, one day before the match, the delivery department cancelled the order and informed over mail that full refund will be made to me within 30 working days.
I have mailed 6 times in between, the latest being today with refund request, but no refund has been made. I have called multiple times to the Delivery Department, without any assurance.
I have lost trust and this is an appeal to help me get my hard earned money back.
Tip for consumers:
I am not sure, I have a terribly bad experience so far.
Products used:
Sports tickets, which I did not get.
I booked the seat on Sir Kenney Dalglish stand but when I went to pick the ticket up on the day of match 16th Dec 2018. I got the seat behind the goal on Anfield Road Stand.
I paid a lot for the ticket so I was very disappointed with the seat and I will not but a ticket from them again.
Good Service.
I ordered some tickets for tonight's Arsenal game on Tuesday and as promised, they arrived, special delivery before 1pm. Don't get me wrong, the spelling mistakes on this site put me off, I did question myself after purchasing the tickets and spoke to some less than nice guy on live chat, but I came to this site to get football tickets, I got a call from a decent guy called Steve who assured me that the company was legitimate, I checked linkedin for current staff, and what that matters is, I got what I paid for in time.
How can I give anything but 5 stars and say I 100% trust this company. Its easy to give a bad review, but this is not anything but a good review.
Terrible. I bought tickets for the world soccer cup. MY order was cancelled 1 hour before the game, after I paid for the tickets almost 2 months before the game. Spent all the money traveling to Russia... and guess what... the money is not back to my account. Conclusion: this website is a bunch of cyber thieves. Even worse... I sent to this date 17 emails asking for my money and NO response
I BOUGHT 3 CAT1 Diamond TICKETS FOR LIVERPOOL V BURNLEY, WAS TOLD Tickets will be shipped between 5 to 3 days before the event, THEN RECIEVED AN EMAIL STATING due a late release of the tickets from our suppliers, we inform that Pick Up Point should be arranged with our representative, Please contact our representative to set up collection point
WE DID THIS AND WAS PRESENTED WITH 3 TICKETS NOT SEATED TOGETHER, TICKETS WAS FOR HUSBAND WIFE AND 11 YR OLD DAUGHTER, WHO SITS ON THEIR OWN MILES AWAY FROM THE OTHER 2?, WE DIDNT EVEN GO INTO THE STADIUM, FEEL REALLY DISGUSTED WITH THE COMPANY, SPOILT MY DAUGHTERS FIRST GAME AND HUBBYS 50TH BIRTHDAY PRESENT
Bought 5 x tickets for Barcalona v City champions league game at the Nou Camp. We are city fans & tickets should of been in away section as advertised. We would not have paid £275 each for a ticket in the home end. I paid £1375 on my credit card and they email great with confirmations etc. I had concerns as they were shipping tickets 3 days prior to the game to my address in the UK. I then received an email saying delivery would be made to my hotel in Barcalona. I then received 2 x phone calls day before game saying delivery would be made the morning of the game. I then received a txt on the morning saying it could be upto 4pm.
The tickets did arrive & I video'd the opening of the envelope lol not convinced there was 5 x tickets inside.
I read most reviews after I had made my purchase & that made me suspicious for a month, will they wont they.
After the game I emailed hot football tickets asking for a refund as they did not supply what they advertised and what I paid for. I have not heard from them since.
To sum up, paid over the odds for tickets in the wrong end with a few sleepless nights.
If hot football tickets would like to improve their service please take on board some of my comments from a fans / customers point of view.
I also feel sorry for anyone who didn't receive their tickets & hope they got refunded some how.
Many thanks for reading my review
Stuart City fan from Blackpool UK
Purchased tickets for a United game but then Covid hit... still waiting for my refund... countless emails and calls, never get a reply and when I call been told I would get a call back and not once received a call...
DO NOT PURCHASE TICKET FROM THEM
How they are still aloud to sell tickets is criminal
We bought tickets to bring my 11 year old to his first game. We were promised delivery of tickets the day before, this then changed to the night before then subsequently just before the game. There was 8 others in the exact same position as us. All totally disappointed! Con men the lot of them.
I would rate my experience a 5 star. Easy to use website. I received my tickets within a few moments from purchase.
I find the email delivery charge a bit ridiculous. I'll stop there before I say too much. Thanks for the tickets.
Avoid Avoid Avoid, this website is a scam. I bought 2 tickets in November, i got a call from a representative on the same day, he decided to cancel my tickets £244 and still waiting for a refund after 2 months. This is a joke website with the idea of scamming people.
Never reply me back my question. Never update my tickets status. I still didn't get my ticket and the game will start soon. Beware and never buy a ticket with this website.
Rumors about this site being a really good source for great football tickets have been making the rounds where I work for a few good months now. I just had to see what all the fuss was about. Well, in my experience, and from what my mates say based on their own booking and the seats they got, this site is Golden! Truly reliable and stable. Do not be fooled by a few nutters who say otherwise.
I bought tickets from this website on 22/7/17 for the Porto game on 6/5/18. On the 2/5/18 I received an email on their website to say my tickets were cancelled and I would receive an full refund within 30 days. It is now 37 days and refund has been received even though they took this money over 10 months ago, I have emailed different departments 3 times since last Monday and no reply from them. My credit card company is now pursuing this under section 75.
I bought a ticket for the stadium, just to discover that the ticket it wasn't a valid ticket as advertised. I had to buy a ticket at the stadium to get in and assist to Arsenal Man City, apart from the money spent on this fake website. The customer support is a joke, after more than 3 months I'm still waiting for a refund and they don't reply at all to emails and phone calls. Stay away from this website, they maybe send some real ticket sometimes to get a positive review, but they just take money from the others for nothing. Embarrassing.
Not sure. I have not used this service before. I thought through your site that you were direct tickets. Hoping I will receive these tickets 3 days before the performance in 4 months...
This company did their best to RUIN my World Cup Experience. The ONLY communication was through lies and misinformation. I was forced to run all over 2 major Russian cities to find the "ticket guy" to pick up my ticket, which was paid for 3 months earlier, just hours before the game. The last game ticket was sent to a totally different city, so I missed the game completely. They never responded to this $443 complaint and only after I complained to Visa, was the money reimbursed. Stay away --- stay far away from this company!
Get Football tickets for European Leagues, Cups & Championships plus National teams matches at excellent prices. Get Football Tickets even if it? ۪s officially sold out.
Thank you for your feedback.
We are truly sorry to hear this was your experience.
We have your order number and are investigating this matter in order to make it right.
We would very much like to resolve this issue to your utmost satisfaction.
Thank you