HotFootballTickets

Bought 2 tickets for Liverpool v West Ham 24/2/18. Tickets were not delivered on time. At last minute they said they would deliver to our hotel in Liverpool the day before. Then we were told to pick tickets up from a pub next to football ground 12 noon before match. Luckily the tickets were there. But not £300 tickets I bought for Central longside between penalty boxes. We had tickets for the top corner as far up as you can go! I feel completely conned! Can't get any response now! Don't trust this site.

Bought 5 x tickets for Barcalona v City champions league game at the Nou Camp. We are city fans & tickets should of been in away section as advertised. We would not have paid £275 each for a ticket in the home end. I paid £1375 on my credit card and they email great with confirmations etc. I had concerns as they were shipping tickets 3 days prior to the game to my address in the UK. I then received an email saying delivery would be made to my hotel in Barcalona. I then received 2 x phone calls day before game saying delivery would be made the morning of the game. I then received a txt on the morning saying it could be upto 4pm.
The tickets did arrive & I video'd the opening of the envelope lol not convinced there was 5 x tickets inside.
I read most reviews after I had made my purchase & that made me suspicious for a month, will they wont they.
After the game I emailed hot football tickets asking for a refund as they did not supply what they advertised and what I paid for. I have not heard from them since.

To sum up, paid over the odds for tickets in the wrong end with a few sleepless nights.
If hot football tickets would like to improve their service please take on board some of my comments from a fans / customers point of view.
I also feel sorry for anyone who didn't receive their tickets & hope they got refunded some how.
Many thanks for reading my review
Stuart City fan from Blackpool UK

I have purchased 3 tickets for Argentina vs Iceland match on 13th March 2018.

On 15th June, one day before the match, the delivery department cancelled the order and informed over mail that full refund will be made to me within 30 working days.

I have mailed 6 times in between, the latest being today with refund request, but no refund has been made. I have called multiple times to the Delivery Department, without any assurance.

I have lost trust and this is an appeal to help me get my hard earned money back.

My company used this site. I brought 2 tickets to a football match but on delivery I noticed that these tickets were peoples season tickets. I was stopped at the stadium because the gate would not open and I was told I was commuting and illegal act. After the embarrassment of discussing this with officials I was able to justify that I brought them in good faith however if I had entered the stadium with these tickets I could have been prosecuted and sent to prison. Dont be stupid stay away from these people. Every time they get an honest review this site put up 4to5 fake reviews to boost the average shocking. Chelsea FC and the premier league have their group companies on their sites as illegal as well.

I bought tickets for me and my husband. We come from Russia and we wanted to see a match when we traveled in UK.
I did really understand what to buy, so when I got online, I made a mistake and bought the wrong match.
So, I called the customer service, they helped me change the order to the match I originally ordered and that was so easy. They were very helpful because I don't really understand in football but I wanted it to be a nice present to my husband.
So the tickets were waiting for at the hotel when we checked-in... It was really good, and they even called to make sure I received the tickets.
Very nice... Thank you...

This company did their best to RUIN my World Cup Experience. The ONLY communication was through lies and misinformation. I was forced to run all over 2 major Russian cities to find the "ticket guy" to pick up my ticket, which was paid for 3 months earlier, just hours before the game. The last game ticket was sent to a totally different city, so I missed the game completely. They never responded to this $443 complaint and only after I complained to Visa, was the money reimbursed. Stay away --- stay far away from this company!

Please do not ever buy any tickets of this corrupt site. This site is really scam. I ordered my tickets and everything looked okey. I had contact on the phone and email. Then i paid en after a week they canceled the order due to problems with the price at that moment and the money should be refunded in 6-7 days. But they never did. I called couple of times send lots of emails but they don't respons anymore!
Please don't believe the fake reviews!

Read the small print. They do not guarantee tickets together. If you buy more than 2 tickets then they only guarantee a pair together - even if they advertise them as together!
I bought 3 seats "together" to take my two young sons. Tickets arrived as one pair and one separate seat miles away.
Have bought tickets again from a more reputable website that does guarantee together. No refund on HotFootball Tickets tickets.
Also the delivery line is non existent I was on hold for an hour on the phone before giving up. No response to email, no response to messages left on "Emergency voicemail".

I purchased two VIP tickets for Arsenal v Liverpool game May 2020, which due to COVID was eventually played behind closed doors in July 2020. After about 30 requests/enquiries as to my refund, I have just been fobbed off by HFT, as have many others. The latest response that I got from HFT was that I should "contact my bank or my credit card processor", which quite frankly is a joke! My impression is that HFT is a scam operation and should be urgently investigated!