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Hotelwiz Reviews Summary
The company exhibits a mixed reputation, with notable strengths in affordability and ease of booking, often highlighted by customers who appreciate the competitive pricing and user-friendly website. Many reviews commend the cleanliness and comfort of the accommodations, as well as the professionalism of the staff. However, significant concerns arise regarding customer service, particularly with responsiveness and the handling of reservations. Issues with room quality and cleanliness were also mentioned, indicating a need for improved maintenance. Overall, while the company offers attractive deals, enhancing customer support and service consistency could elevate customer satisfaction.
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They advertise "free cancellation" directly on their homepage, but upon booking it is disclosed that cancellation depends upon the hotel's policy (and is many times non-refundable). They list prices that do not include resort fees, so whatever price you pay gets additional charges added on once you arrive at the hotel. And of course, since there is a non-flexible cancellation policy, there's no choice but to pay those fees or lose out on all of the money invested into your stay. What is written in the fine print as "optional incidental charges" made to seem like voluntary choices, such as room service, are actually non-negotiable. Any mention of that is either nonexistent, or hidden far down on the page
Excellent experience. Very simple to use and quick booking.
Was looking for accomodation in Singapore the site was helpful in assisting me with accomodation booking
Easy and best price and location I requested. Saved 20 percent over published rates and other sites
Hotelwiz not only provided me with the most economical rates available but they did so with one of the most trouble free apps I've ever had the pleasure of using.
Great. Hotel sucked but Hotelwiz was amazing. Super quick, I was able to check in with no issue l.
This was a quick and simple online booking process.
This was faster and easier and cheaper, thanks. Confirming was made very easy but I need to better with where I chose to stay next time.
I haven't stayed at the hotel yet but the customer service through hotel was amazing.
Great experience easy online booking and hotel could not price match
I found the same hotel but with the best rate, nothing different if I would use any other provider.
The site was efficient and easy to navigate. Thank-you!
Straight forward. Quick booking email confirmation.
Great experience for first time! My first time booking and so far I am very pleased with the service.
Quick and easy Cheaper than all other travel sites for the exact same room at same hotel
Perfect experience though hotel could not confirm booking until next day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members