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Hotelwiz Reviews Summary
The company exhibits a mixed reputation, with notable strengths in affordability and ease of booking, often highlighted by customers who appreciate the competitive pricing and user-friendly website. Many reviews commend the cleanliness and comfort of the accommodations, as well as the professionalism of the staff. However, significant concerns arise regarding customer service, particularly with responsiveness and the handling of reservations. Issues with room quality and cleanliness were also mentioned, indicating a need for improved maintenance. Overall, while the company offers attractive deals, enhancing customer support and service consistency could elevate customer satisfaction.
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My flight was earlier than I had anticipated, so I needed a quick place to stay the night. Luckily, I found one relatively close to my destination.
Great price. Easy booking. Very nice smooth experience
Hard to book, didn't understand the charges. Wouldn't accept my card a few times. Unable to ask questions
No problem in the booking process, it was easy. Thank you!
Staff friendly! Breakfast amazing and very clean area! Rooms comfortable and clean!
Easy to do onliine. Got a great rate. Won't really know my full experience until I actually go to the hotel..
My experience was good nothing to complain about quick easy simple.
Tried calling kept getting hung up on. And then no answer during the day
AND, 3 of us are NC State Univ. Graduates. Memories, jokes and lies … Second night at Homewood Suites and accommodations could not have been better! Reservation exercise thru Hotelwiz was straightforward and painless. Will use again on trip home.
Very quick and easy! I loved the savings and ease of connection to hotel sites. This was a unique and rewarding experience!
Easy & fast, & convenient. And I will try this again.
I received confirmation, but did not received the actual bill?
Good. Hotel was basic for one night I was flying out next day. They had breakfast
The front desk are awesome people always on top of things
Everything went as expected, site layout was intuitive, best price on the desired room
I thought booking online was better than doing it at the hotel but boy was I wrong. I arrived at the hotel and go to check in I hand the women at the desk my ID and she informs me that they don't rent rooms to local residents no where on the Hotelwiz website did it say no local residents for this hotel. It even asked me for my address before I even put my card info in to pay. If the hotel doesn't rent to locals then the website should not allow the booking especially since payment is non refundable
Found a great room, reasonable price, perfect location. I'll use it again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members