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Hotelwiz Reviews Summary
The company exhibits a mixed reputation, with notable strengths in affordability and ease of booking, often highlighted by customers who appreciate the competitive pricing and user-friendly website. Many reviews commend the cleanliness and comfort of the accommodations, as well as the professionalism of the staff. However, significant concerns arise regarding customer service, particularly with responsiveness and the handling of reservations. Issues with room quality and cleanliness were also mentioned, indicating a need for improved maintenance. Overall, while the company offers attractive deals, enhancing customer support and service consistency could elevate customer satisfaction.
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Pretty smooth transaction, I received the confirmation right away and the hotel had all my information on the system
A O-tay Alfalfa! ***********************************************
I was very pleased with whole booking of my hotel and the price and accommodations were just as I had planned on.
Fast and convenient and Great Prices!
I would definitely recommend this site!
Not the best. I had picked a deal with a free cancellation. However it didn't come with it. So when I got to the hotel and tried to cancel I couldn't.
Pour l'instant je ne comprend toujours pas comment cela marche
We needed a booking last minute for the night and hotelwiz offered the lowest price. Booking was super fast and for the best rate! Incredibly impressed
Booked with ease and found this hotel the cheapest online with Hotel Wiz. Thank you!
Went to check in to the hotel and they did not have a reservation for me. Hotelwiz said they confirmed the room with someone who doesn't even work at the hotel. I spend over $2,000 on a room that I was not able to stay in. The hotel was sold out and I still have not received my refund or email stating I would be refunded.
So far so good. Everything went smoothly and my reservation is securely in place.
Even telling front desk this price was available online, they couldn't offer it, so booked in their lobby through Hotelwiz, and hotel had information in about 5 minutes.
THIS COMPANY IS A TOTAL SCAM AND NEEDS TO BE SHUT DOWN BY THE FBI. They stole my money and then sold my credit card info. DO NOT BOOK with HotelWiz. I booked a one night stay and they never paid the hotel even though they charged my credit card. The hotel then also charged me for the stay. I asked for a refund for services not rendered and they said they would pay the hotel, but never did. A man with an accent picks up the phone and makes it feel like it's your fault. Then a fakely nice email is sent reassuring you that they are taking care of it, but they are NOT. They just leave you in limbo waiting for nothing. Meanwhile, there were suspicious charges on my card after this incident and I know HotelWiz stole my credit card info. PLEASE DO NOT GIVE THEM YOUR CREDIT CARD. They will charge you for the hotel without setting up the reservation and STEAL and SELL your CC info!
Very peaceful and serene, i sleep very well at night
When pay with card its hard to choose the expiration month and year need front-end developer to look into it
Booked rms through these people, not only did they bill CC. They booked wrong hotel, after admitting error, they offered to book correct hotel at a much higher price. They said my CC would be credited, "We'll see". I Immediately contacted CC company, If thats not enough while cancelling my CC there were numerous charges attempted on my card. Luckily my CC company has an awesome fraudulent department and assured me all will be taken care of. "STRONGLY ADVISE TO STAY AWAY FROM THESE THIEVES"
Good experience! The operator was very nice and helpful
Quick and easy process. I like all the options it offered.
Reservation numbers provided by hotelwiz did not match what Hotel had on file, the good news is that the hotel did have the reservation under a completely different booking number than the one provided in the confirmation.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members