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Hotelwiz Reviews Summary
The company exhibits a mixed reputation, with notable strengths in affordability and ease of booking, often highlighted by customers who appreciate the competitive pricing and user-friendly website. Many reviews commend the cleanliness and comfort of the accommodations, as well as the professionalism of the staff. However, significant concerns arise regarding customer service, particularly with responsiveness and the handling of reservations. Issues with room quality and cleanliness were also mentioned, indicating a need for improved maintenance. Overall, while the company offers attractive deals, enhancing customer support and service consistency could elevate customer satisfaction.
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Site was easy to navigate and it the price was a lot cheaper than the hotel's website.
My account was charged seven times for the room. This scared the heck out of me. But it was taken care of.
Haven't gotten to make the trip yet but booking was easy!
Really better prices but I originally had for price 1
$123 per night but said expired entered 3 times not sure if went through
Booked through this site for the first time and got the cheapest price and when I got to my hotel they only needed my id and I got my room key the fastest checkin ever
Over charged my card on file and they're not fixing it after they said they would
Hotel was clean, staff was friendly and the ice water was tasty and cold. Would stay again.
Site was easy to navigate a simple to use
Very easy and efficient to book. Confirmation came right away. Follow-up was timely and appropriate..
It was so easy and worked out so well. I will always us this site
False advertisement: after I made my hotel booking, part of the special offer disappeared. No comment from Hotelwiz ppl when I asked. They took the money quickly though. Will post my displeasure with Hotelwiz on social media so this hopefully doesn't happen to anyone else.
It was a simple process, easy to understand and gave me all the information that I needed to have when choosing a hotel.
Great service. Easy to use. I issue with the hotel.
The girls were great the room was wonderful and it was close to the Philippine consulate and restaurants
I sent an email on the live agent hotel chat and no one returned my message nor called me back. I called the customer service number; I was on hold for 30 min and then the agent told me he only does flights and can't help me that I must call tomorrow.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members