HotelsOneReviews 1,595

Recommend removing this hotel from your site for travelers until they clean up their act. This appears to be a welfare hotel with skanky long term residents who smoke, leave cigarette butts everywhere and trash about. There are enough resident animals, including large dogs, for a barn. We asked for a pet-free hypoallergenic room and was told that all the rooms have had animals in them. Two unsavory characters walked through the parking lot, looking askance at my suitcase, one of whom disappeared through a hole in the fence. Security had to sit in front of the elevators in the evening. The building exterior is decrepit from many years lack of maintenance. The rooms have old furniture. Lack of attention to detail includes burned out light bulbs in the windowless basement breakfast room, with broken fridge and beverage dispensers. The elevator certificate had expired and the the elevator jolted at the top floor. We are grateful the elevator worked. The dryer was broken and the room littered and wet. The original building was well done and with renovation and remediation of the defects, this could be a much better place.

I booked the wrong dates, and cancelled within five minutes of seeing the confirmation email. However, their cancel button on the website does not work - I learned the hard way. Upon calling customer service, they acknowledged a "system error" and said you actually have to call them to cancel. Because I did not do this within the stated cancellation time (because I didn't realize the cancellation did not go through on their website), they refused to refund the penalty, which was >$300. The hotel offered to refund this but HotelsOne would not. Also, I thought I booked this through expedia, not HotelsOne. Not sure what happened there, even my credit card says expedia but the reservation went through HotelsOne. This is a total scam.

This outfit should not be allowed to be in business. My experience is like that of so many others who have reported on this site and elsewhere. A hotel reservation cancelled weeks in advance and despite a "We do not charge a change or cancel fee" no refund has come through to my bank and I can see it never will. I have managed to get through to their call centre somewhere in the world. All I'm told is the refund was processed and I should check with my bank or credit card- which I have done.
Hotels should not accept bookings through HotelsOne

I thought I booked directly through the Hotels website. It appears that hotelsone, through clever manipulation of the google search, guides you to a their booking site(which is very simular to the hotels website) by using the hotels name and adding. Hotelsone to the site. Quite imaginative on their part. When we arrived at the hotel the room we got was not what was booked. It was however satisfactory and the hotel staff was great. The hotel contacted hotelsone and advised them that they would discount the room for us. I spoke with the hotelsone representative and it was confirmed that they would refund us the discount. Has not yet happened and I am not expecting that it will.
The experience makes me feel like hotelsone is nothing more than a SCAM dreamed up by somebody living in their moms basement.

Overcharged by 50 dollars then gave us a less quality hotel room and when called no answer. RIP OFF! And you can't cancel if needed. Made us think we were dealing with hotel. SNEAKY. Just beware and don't do it.

First off, I thought I was on the hotel website booking my stay but apparently Hotelsone came in through the backdoor and took the booking. Anyway, they got my dates and amount of rooms completely wrong. When I tried to call their customer service line they ask for my phone #, itinerary #, or last 4 of the card used on the purchase for reference. They never sent me a confirmation email do I had no itinerary number. They said they did not recognize my phone # or card # in any recent booking yet they CLEARLY have my card # because they CLEARLY, immediately charged my card! I could NOT get my money back and had to call the hotel to book with them paying DOUBLE for my stay!

These people ripped me off, I will never use this platform again, I will make sure my family and friends don't use this platform

Just had to regretfully cancel a hotel booking on HotelOne and that site is the only one that didn't give any money back. I had booked a whole week's worth of hotels, car and flights and HotelsOne is the only booking that gave no money back. Small family run hotels gave money back but not HotelsOne. Very disappointed and will never book with them again.

We checked out of the hotel after 3 hours due to a large amount of blood splatter on the bottom of the picture frame above the bed. The hotel had no problems releasing us and stating that we would get a refund. HotelsOne website shows the refund from the hotel but THEY refuse to lease the refund. It has been over a week with nothing but excuses. They keep saying that the hotel has to confirm the refund and refuse to address that the refund due is showing on THEIR website under MyBookings.

Because of Covid 19 lockdown I phoned Hotels One UK number and cancelled the Copthorne, Wellington. The Hotels One operator said they'd call the hotel and talk to them about a refund. I decided to hold and wait, the operator came back and said nobody was answering and would try over 72 hours otherwise I'd lose my money. They returned with an email 3 days later and said they hadn't been able to get hold of anybody and wouldn't refund me. It's interesting I didn't have a problem talking to someone at the Copthorne and disappointing during these tough economic time that there are organisations like this allowed to operate.

Made reservation before Covid 19 was identified. Subsequent "no travel" restrictions were implemented, in addition no services were open in the area of my intended travel. Contacted "customer service" {truly a misnomer) to cancel or at least move reservation once travel restrictions were lifted. No response, tried again with same no response in any form though credit card was processed on their end.
Email today offering some sort of "deal" for people who had to cancel but you cannot access the "deal" via their web site. I'm sure my $500 has been well spent in India. What a pathetic organization, ought to be indicted.