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HotelsOne

How would you rate HotelsOne?
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Canada
1 review
0 helpful votes
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Easy Peasy!
September 5, 2022

I typed in what I needed to... and then just followed the format / prompts. Couldn't have been much easier.

Date of experience: September 5, 2022
Mexico
1 review
0 helpful votes
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Pretty easy
October 14, 2022

It was really user-friendly and follow up is ok. I will see algo reservation results once I arrive sfo

Date of experience: October 14, 2022
Australia
1 review
0 helpful votes
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US SCAM
September 13, 2023

Does not advertise in US dollars but charges in US dollars, not AUS dollars for an Australian hotel. False advertising.

Date of experience: August 14, 2023
Canada
1 review
1 helpful vote
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Went directly to a Sandman Inn website to book a room within walking distance of the event I was at redirected to these band of imbeciles. Got to the hotel after the event, no reservation at that hotel but one booked several blocks away (same chain) the clerk at the Sandman Inn said he could take care of that. 2 weeks later check my Visa statement I have been charged for two rooms at the hotel I stayed at plus the room that was incorrectly booked through HotelsOne.com. Visa says talk to Sandman, Sandman says to talk to HotelsOne.com, they cant do anything because of their 50 small page cancellation policy, Sandman cant do anything because it was booked through this crap company. No one is responsible no one is accountable, if you try to contact a hotel directly and it goes to a site like this - find a different hotel chain, this one seems like a total scam for the couple dollars I should have saved I paid $300 for nothing so a bad review for every dollar wasted seems to be fair. Horrible experience horrible customer service NO ACCOUNTABILITY this is a SCAM company
Review $1 of $300!

Date of experience: July 10, 2019
California
1 review
0 helpful votes
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Booked a hotel room
October 31, 2022

Very easy to use but now you want me to write more. Makes me think twice about using this again in the future.

Date of experience: October 31, 2022
Canada
1 review
0 helpful votes
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Well located and clean
October 31, 2022
Updated review

Quick and user friendly to navigate. Options given were good meeting our needs from location perspective and choices are within our price range

Date of experience: October 31, 2022

Excellent and fast
October 31, 2022
Previous review

Excellent and fast

Date of experience: October 31, 2022
New York
2 reviews
0 helpful votes
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HotelsOne…..
September 5, 2022

Quick and easy booking; received confirmation email right away. Have not heard from the guest house via email confirmation of any kind yet.

Date of experience: September 5, 2022
Canada
1 review
3 helpful votes
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Peter
June 29, 2020

Never ever use this website. No customer service, no support, no money refund. If you do not speak French is your wasted time...

Date of experience: June 29, 2020
Washington
1 review
5 helpful votes
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Just stayed in a hotel they charged me $460 but i received my invoice and the cost of the room was only $360. They took the other $100

Date of experience: July 25, 2022
Canada
1 review
0 helpful votes
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Set it and forget it.
August 28, 2022

My wife and I book with hotels one and had no issues. They made it super easy, once the booking was made we just had to show up.

Date of experience: August 28, 2022
Australia
1 review
0 helpful votes
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Easy to book online
August 30, 2022

Very easy and quick. Available rooms were shown on the site and confirmation was received immediately.

Date of experience: August 30, 2022
Maine
2 reviews
0 helpful votes
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Quebec City Trip
August 15, 2022

Fast and easy, although I thought I was on the actual hotel website I trust everything will work out fine. If Not I'll be back but so far so good.

Date of experience: August 15, 2022
Australia
1 review
0 helpful votes
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I haven't had an experience yet. I need to enter 50 characters in my reply, so my second sentence is pointlessly aimed at acheiving this.

Date of experience: September 5, 2022
Indiana
1 review
0 helpful votes
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Your website
October 22, 2022
Updated review

Kind of confusing for older people, you don't show what exactly has been booked, also you don't have that this hotel wants a cash depoist-$200.00

Date of experience: September 22, 2022

Kind of confusing for older people
October 21, 2022
Previous review

Kind of confusing for older people

Date of experience: September 21, 2022
Ohio
1 review
0 helpful votes
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Paid 660 3 months before my trip. Received email while flying down my reservation was canceled. Still trying to get my money back. Not to be trusted.

Date of experience: March 17, 2023
Minnesota
1 review
0 helpful votes
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Disappointed
September 14, 2022

Easy to schedule, but no notice that the full amount would be charged to my credit when the reservation was made, a month prior to our stay

Date of experience: August 15, 2022
Australia
1 review
0 helpful votes
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Great experience
August 28, 2022

Very easy to navigate, ease of use as it was my first time booking online and i look forward to doing it again with Hotelsone. Thanks again.

Date of experience: August 28, 2022
Virginia
1 review
0 helpful votes
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No issues
October 11, 2022
Updated review

Very good. Quick and simple to use. Found what I needed. Booked it there and then and smooth transition when booking in.

Date of experience: October 11, 2022

Very good
October 10, 2022
Previous review

Very good. Quick and simple.

Date of experience: October 10, 2022
Canada
1 review
0 helpful votes
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Feedback
September 3, 2022

Very quick
I have not yet checked into the hotel so will provide further comments once I have gone through that process

Date of experience: September 3, 2022
Australia
1 review
0 helpful votes
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Cc payment
October 3, 2022

Still waiting on confirmation from the hotel after sending the cc authority to ensure payment has been finalised for the person travelling.

Date of experience: October 3, 2022

Overview

HotelsOne has a rating of 3 stars from 1,592 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HotelsOne most frequently mention good experience, confirmation email and easy process. HotelsOne ranks 18th among Hotels sites.

service
117
value
25
shipping
1
returns
1
quality
162
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Instant Feedback

67,236 reviews