Hotels.comReviews 1,049

I booked a room on hotels.com for Daytona Beach, Florida. My request was a King size on the water room where I can see the water, when I got there they gave me the lowest floor available room with 2 beds looking over the roof of the enterance facing nothing,
So bad that I couldn't even spend a min in it, plus it was a Handicapped room which i have no issue with that, when I complained to to the Front desk, their response was that 's what I paid for... Is that a Joke? It was the Hilton Hotel in Daytona Beach and no thats not what I asked for.
I spent one night there and learned not to use Hotels. Com its a shame to experience such an experience.

I booked 3 nights at a hotel cost 1006. 00 for Christimas, minutes after I received a call from my Physician with results from a test. A terminal diagnosis right after I called to cancel my hotel reservations, and was told if the hotel had not charged then I would be refunded. I called the hotel and they showed it was canceled and said they did not charge me, I should have a refund in a few days. Hotels.com never refunded me my 1006. 00 I spent 3 hours on the phone trying to get it back as hotel.com kept telling me the hotel had my money and the hotel told me they took a penny, I cant get a refund, They are nothing but scammers.

A few weeks ago I booked a hotel in Oakland, CA through Hotel.com. It was represented as a "stunning 1 bedroom flat". Since I needed a place for 6 nights I booked this "non refundable"room. I was on a business trip in Oakland yesterday and went by to check it out. Turns out the place is a dump in neighborhood I would not feel safe walking to the train station. When I called Hotel.com they were completely unhelpful. They told me I would be charged the full amount. That the property owners were unwilling to change their policy and there was nothing Hotel.com could do. When I looked at me credit card statement, I appears that they shared my credit card info with this property without my permission.
I was charged by "Luxury Living Suites"at *******125.
This is outright fraud!
Hotel.com is responsible for the truth of the properties they put on their website and also the protection of their customers private information.

I booked a room through Hotels.com and was overcharged. They added a $300 cleaning fee and this fee was not listed during the booking process. Hotels.com sent my credit card and personal information to the hotel without my knowledge so the hotel charged it directly. That's two issues for me... the overcharge and sharing my personal information.

I booked through Hotels.com, so I gave them a call to fix this. The advertised price was lower because their web site wasn't listing the cleaning fee. I asked the customer service agent to look at the web site and verify that the price was not what I was charged. He would not and said it didn't matter. It was between me and the hotel at that point.

The room was non-refundable so customer service said I would have to depend on the good graces of the hotel to get my money back. I did not do that. I called my credit card and did receive the money back.

I have been using Hotels.com for over ten years and have booked over 120 rooms. I have had some problems but never anything major. If they would have made it right, I would have kept using them. They just said it was out of their hands. I'll never be using them again.

Three days after I booked with Hotels.com, I received an advertisement email from them. The same hotel, identical room, identical dates, $29.90 less on total price. No problem, I thought. Just a phone call and they will make a price adjustment. Wrong! I was told they could send me a $40 coupon for a future booking. Even speaking to a manager ( Miguel) they would not change their position, even though they advertise, "price match guarantee." I will not book with Hotels.com again.

I booked a room last July for Feb 2017. With the understanding if a better price comes up through their secret price you are able to change to the better price. In January a better price came available. I cancelled the original booking, and made another reservation. I received notice the first res. Was cancelled. Then just recently I get notice I have no reservation at all. I called the Hotel direct and they confirmed I had no reservation. I had to book through the hotel direct at an additional cost of around $200. I was fortunate they still had a room available. I have sent e-mails to Hotels.com and have received no response at all. I will never use them again.

I made 2 bookings, was charged for 2 bookings, received confirmation #s for 2 bookings. Now only 1 booking exists. I spent over an hour on hold with customer service, spoke to 4 people, trying to get either the booking I paid for or a refund. No one was able to help and I was told no one who could be reached by phone is able to access payment info. I was told I need to submit proof of purchase in order for them to investigate (which I did).
Also, now when I try to cancel the existing booking (which is supposed to be a free option based on the purchase method I chose), I receive error messages and cannot cancel.
Stay away, they are crooks! I wish I had known before I dealt with them that they are owned by expedia--it's no wonder!

I was a member of travelocity for over 7 years and never got any discounts like hotels.com does. Iam a big. When it is comes to. Traveling and hotels. I have read some people review about hotels.com. We have to understsnd it is jist not hotels.com simce i was in hotel managment business for 6 years and most of the time it is hotels them self does things which hotels.com and customer get sqeezed in cause after all hotels.com try to do things in better way but these hotels individual owners and careless frontdesk clearks and mAnagements make decesion without the clint site who is been there to give them business. As far as my experiance with hotels.com is been great then the other travel clint websites like charging all kimd a fees or not cancling the room under24hrs etc god i have stories. But hotels.com has been takimg care of me and been very corprative. All i have to say thankyou to them as far as my experiance. Great site with tons of opportunity with lots of rewards im just a silver member and im. Already geting amazing deals i cant imagine and cant wait to be golden member and get pamperd by them. Thank u again :)

Prior to Christmas, I booked a room on hotels.com for a hotel stay on 12/29 in which I was going to pay for when I checked in. As a Christmas gift from a relative, (who knew I booked a room through hotels.com) I received an e-gift card from hotels.com for which I was to use toward my 12/29 reservation. When I called hotels.com to apply the payment, they said it could not be done (eventhough I havent even stayed there yet)! They offered to cancel the reservation and rebook but the hotel didnt have anymore openings. In addition, if I canceled my reservation, to rebook the same room, it was not guaranteed that I would get it. Now I was stuck having to pay out of pocket AND had a hotels.com that I couldnt even use! What a joke. Stay away from this and use other reputable sites for hotel shopping.

They sold us a room to a Hotel that was already sold out. Then we called them to ask about it and transfer us to another hotel next door but they just put us on hold for 45 min. We called from another phone line and they picked up the phone right away. Once we said we want to cancel our room since it's sold out and move to another Hotel. They put me on hold again for 50 min before I hung up. 3rd time calling them, I told them same thing and they said that room will cost me 430 before taxes. On their website and hotels website it is posted for 369. I explained it to them over and over... but no point. In the end I just got fed up with them and told them to refund me the money and ended up just buying the room on site. Worst experience ever. Telling everyone to avoid them.