Hotels.com Reviews Summary
The overall reputation of the company reflects significant dissatisfaction among customers, primarily due to its customer service and booking policies. While some long-term users appreciated the initial value and rewards system, recent changes have led to frustration, particularly regarding the loss of rewards and the ineffectiveness of customer support. Common complaints include poor communication, unresponsive service, and issues with misrepresented hotel listings. Customers frequently reported feeling unsupported during disputes with hotels, leading to a growing sentiment that the company prioritizes profits over customer care, prompting many to seek alternatives for their travel needs.
This summary is generated by AI, based on text from customer reviews
I used this website to reserve a room for my family to welcome home my son from Iraq. They charges me one price and the hotel charged me a lesser price. When I contacted the website about the difference, we are talking a $98 difference, they are informing me that I am not getting it back. They lied on their website saying that they had an indoor heating swimming pool and whne we got there they did not. I do not find this site friendly or helpful.
Unfair concellation policy - I made a reservation at 3 pm for an arrival three days in advance. They claim the only way to cancel the reservation was to cancel it three hours b-e-f-o-r-e I made the reservation. This is a fine-print shell game.
About the Business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members