Hostpapa

Since I moved my services to Hostpapa, I was getting nothing but harassment.
"You exceeded your backup quota'
'You exceeded your email quota'
"Your website is too big"
"You need to upgrade for your website to load faster"

I am paying for the biggest plan they have and I have just a normal business website, not e-commerce or something extraordinary.
I have upgraded my backup and now my overall bill comes to hundreds of dollars because there is no transparency from the beginning.
Worst experience ever.

I am only with Hostpapa because I was with Lunarpages since day 1 of my site, and they sold to Hostpapa and I haven't been happy with the change, but no real issues until my site is now infected with malware and they took over 12 hours to reply to my support ticket and have done NOTHING to help with the problem, they only want more MONEY!
I will not be giving this lacking, horrible, ill ran company any more money! I will be taking my site elsewhere and they can have the infection that they won't help deal with.
AVOID this hosting company unless you like to be gouged.

Worst support i ever had with other companies... they can not fix problem of their servers... and then they will not refund ur money

Happy with my experience. They were prompt and quickly resolved the issue I had. Hope they smooth the other issues out that people experienced.

This company kept customer credit card info, SCAM, the owner even denied and did not answer the call, then rudly shut the my website server without notice, SCAM

Great first year pricing and you expect to pay more after the first year, but when you get your renewal email it tells you the new price, but not all the extra fees. If you trust the email and don't actually look at the invoice you will get a chock that over $100 extra will be taken out of your account, over the higher price.
Not the cheap option they advertise.

When I first started using them I gave them a 5 star review. That was until May of 2020 when I was a 10 months into my 3 year contract on a "Business" plan (see image).

Like dozens or hundreds of others have reported (when I decided to complain I found over a hundred complaints so far to BBB, Ad Council of Canada, and other review and information sites), they threatened me over a secret metric called "Entry Points". On a site with extremely low traffic, a rogue search decided to aggressively index my site. Their response was to demand that I pay over $400 to upgrade to a high-performance host or they would suspend my account.

I added filtering to block the known robots, and it happened again. This time they locked out my Cpanel and suspended all of my sites and demanded that I upgrade. There is no traffic, it is lucky that I had not moved my main business site over to them yet.

To threaten suspension and/or demand a $400 plan upgrade for exceeding an unpublished limit (in fact an implied unlimited parameter, since the related metrics are either unlimited or unmetered) is unacceptable. Having a salesperson be the point of contact for a technical issue is a conflict of interest at best.

Once the suspension occurs, ONLY the salesperson can remove the suspension. The escalation team works at glacial speed (relative to technology) and only communicates via email.

Warning hostpapa FRAUD,
We discovery hostpapa after payment 5 plans hosting paid ready,
Hostpapa remove tools cachewall for buyer get hosting not desactivate the cachewall
Also is a fraud because not ask to buyer.

We cancel plan for 5 plans 3 years advance, and hostpapa not refund me money for total months not used, also during my investigation we discovery hostpapa France is not real office to defense juste a box postal.

Is a fraud we send all informations to FISC french and we decide to send hostpapa to justice dont get plan hostpapa after paid hostpapa change conditions without you know! If you not
Open eyes you do not nothing.

Hostpapa make a scam business fraud and cheat him customers.

Fraudulent company stay away do not spend even 1 dollar with them.damage to your wallet and your business so stay away please

Hostpapa Offered me a Reseller Account with Data Center based in Los Angeles California, but they opened my account with a Data Center based on TORONTO CA, the customer service it's very poor, they will not help you at all, just the minimal, the offered me a CDN WAF and WHCMS,

It has been a week and they just give me the WHCMS login after days and days of asking for it.

The CDN and WAF they still "working on it" not sure what that means...
In Overall a Poor Experience and the support agents don't follow up, you will get a response from a bunch of different people giving you more or less the same response.

I just asked them about the 30 days money back hopefully they will honor this.

Just awful. They devoured my previous hosting service and it's been a nightmare since takeover.
Email storage? Only a ridiculously substandard 1GB! This is so they can hit you up for extra yearly fee$ just to bump to 2GB, and then make you reconfigure email clients on all of your devices for the honor, under threat of shutting your email down (Hostpapa engineering apparently can't figure out how to charge you extra money without also making you do their work for them). They also can't figure out how to get their cpanel utility for bringing your email storage under 1GB operational for over a year now, have cancelled my email (when I asked for it to be RESTORED), and charged me for the 2GB service I NEVER GOT.

If you want to be harassed, constantly upsold, have slow slow slow websites (that are very basic), and be generally abused as a customer - HostPapa is for you!

Bought their email hosting which was not working. So i have cancelled the subscription same day, but didnt get my refund