Don L.

When I first started using them I gave them a 5 star review. That was until May of 2020 when I was a 10 months into my 3 year contract on a "Business" plan (see image).

Like dozens or hundreds of others have reported (when I decided to complain I found over a hundred complaints so far to BBB, Ad Council of Canada, and other review and information sites), they threatened me over a secret metric called "Entry Points". On a site with extremely low traffic, a rogue search decided to aggressively index my site. Their response was to demand that I pay over $400 to upgrade to a high-performance host or they would suspend my account.

I added filtering to block the known robots, and it happened again. This time they locked out my Cpanel and suspended all of my sites and demanded that I upgrade. There is no traffic, it is lucky that I had not moved my main business site over to them yet.

To threaten suspension and/or demand a $400 plan upgrade for exceeding an unpublished limit (in fact an implied unlimited parameter, since the related metrics are either unlimited or unmetered) is unacceptable. Having a salesperson be the point of contact for a technical issue is a conflict of interest at best.

Once the suspension occurs, ONLY the salesperson can remove the suspension. The escalation team works at glacial speed (relative to technology) and only communicates via email.