Overview
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
What has happened to Hostgator? I came in for the first time in a few months and there seems to be issues with my account? I told I am not secure and yet I pay for security through my account. (Please check invoices) Also, last time one of my websites does not chow on the cPanel.
I was recently having trouble logging in to my email portal. Wasn't able to reset my password without chatting with tech support. While Chatting with tech support, in order to further assist me, they needed my email / hostgator admin login credentials. Who thinks this is an okay method of support?!? What year is it?!?
When I requested a change in my server, I started an ordeal. I am disappointed, but I paid three years in advance. I have to wait to move on. I used to recommend you to my students, today, you are my example of scammers.
Cant find answer to how cancel hosting.
My services on vps were down and i wasn't able to upgrade anything, no contact or help from support
My vps been down for few months without any contact from support
How do i set up my website? It takes me in circles, it did not recognize my email; sent numerous request to change password, did not receive a password reset; then did recognize my email when I used a previous email sent from host gator; tutorials were not helpful
Hey Patricia,
Let us help you out! We have asked for an Escalations Manager to reach out and assist you!
DJ
Customer Advocate at HostGator
I thought this would be smooth sailing, BUT I was wrong. Transferring and migrating my websites started on September 20,2022, and till now it has not been done. My other website was not migrated, I am migrating from Godaddy to Hostgator. I heard of your great service, but for me, it has not been like that since I came to Hostgator.
Hey Clean,
Give us a call or chat so we can get you taken care of!
DJ
Customer Advocate at HostGator
We have used Hostgator for over 10 years and use to get 1Tb storage with unlimited sites on our hosting packages. Now we are getting limited storage and websites. You are no different than Blue Hosting to be honest. This is making us now look at alternatives as we might not be with Hostgator for another 10 years as you change things
I thought that by registering with you, I could finally download Word Press to my computer. In addition to the initial fee I paid to sign up with you, I've now paid $89.70 to REALLY use you as a host site. Then I find that you want more money for me to be able to download WP. What happened to having a blog free with Word press? I want
I have called the help desk MULTIPLE times to resolve an email issue and it is still not working properly. I find the background noises during these calls to be unprofessional and I can actually hear other customers' conversations.
Not good!
It used to be a great host with excellent customer service, but the service sucks now. A bunch of asians speaking poor english with insufficent technical skills. It took me four calls to get the right person to resolve something that turned out to be simple
They were top-rated, but their service and policy has been a major letdown. I ordered a server that came with the wrong hard drive and was told I couldn't cancel it and order the right one for a refund. I'm stuck with a server I can't use.
Good customer service, it works for the type of website I need
Dexter Y. Was able to sift through all of the unprofessional activity I experienced from representatives and a supervisor 03/13/2024. Not logging my call information, Support did not forward the case number they sent to me to the customer service dashboard or I was told it did not exist. Both agents + the supervisor tried to up-sale me to a product I did not need in the VPN. But Dexter Y. Got on the phone, listened to my problem, calmed my nerves and proceeded to fix the problem I was ready to pursue with an Attorney for support. That deserves 5 stars - I have been paying fo this account for 21 years and it's the first time I felt truly upset with the service. THANK YOU DEXTER!
I finally did double authentication and I have yet to receive a text message, which means I have to go find my recovery key each time I log in. I just changed my phone number to not include the "1" before the number. I hope that works. Plus, every time I log in, I have to turn off my sound because the chat box keeps dinging constantly. The new interface is limited and as a long term client, I am not impressed with all the new changes and tripled price overnight with no notice.
I'm trying to access the cPanel, but it keeps popping up with a customer support chat window that I can't minimize or exit out of, and the chat window is blocking all the buttons that I need to use to edit my email filters. Whoever designed that has an IQ of 70 and it's frustrating af.
Charging (or double charging) for what used to be free add-ons in the past, barely intellible customer service outsourcing, impossible to navigate accounts page, etc. Far cry from what HG used to be ten years ago.
On firefox I was unable to log in to the control panel. The login page refused to recognize my email address and would not put up a password input. Is this because I am running uBlock Origin on firefox? You should not be using advertising cruft during admin login.
Hey Peter,
That is interesting. UBlock Origin might be causing the issue but we will take a look into this. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I would like to leave feedback to hostgator that any interactions that i have had with the customer service Team has always been well handled and dealt with the same day.The hostgator team as far as i am concerned have always been helpful and quick to respond. Would i recommend hostgator for your website hosting... Yes i would.
oozetech.com Many Thanks for your team excellence.
Hi Barry,
Thanks so much for the kind review. We're so pleased to have you here with us.
Erinn
Customer Advocate at HostGator
The online support was very helpful - it was a human who could speak English. The person was patient, understanding, and went the extra mile to resolve the problem. Going the extra mile is what it is all about. It is all to easy to brush of the novice - that didn't happen. Thank you
Hey John,
We are just super happy we could help you out! Thank you for your review!
DJ
Customer Advocate at HostGator
Suddenly this am i could not access my email or log on to the c panel.
I attempted to trouble shoot - no success.
Reached out to chat who indicated my business plan needed renewing.
We did that - still no access to the 2 issues above.
Help said wait 20 minutes/
It is now 4hrs and still no access to cpanel or my WORK email
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- Houston, Texas, United States
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Business History
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Seth,
That is 100% unacceptable and not how our agents are trained to do things. We will be investigating and taking appropriate action with the rep in question. We did send you a PM here asking for the primary email address on your account so we can locate the interaction and identify the age. Please know that this is not our policy and not how things are to be handled. Thank you for taking the time to share. We hope to regain your trust and get an updated review from you in the future.
Erinn
Customer Advocate at HostGator