Overview
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
I choose hostgator over a decade ago because of the easy use and navigation of the control panel and competitive pricing. However I find the change in hostgators dashboard much harder to navigate and find necessary items. Years ago, I would have given hostgator five stars.
This is a very good platform to hosting and managing your site. Easy to use and very able and willing support team to handle issues whenever your reach out. Super pleased with your services.
I hate your company with every bone in my body. No proper invoices in my email. I don't even get work emails and stringarming people into paying for site lock is such a dirty scam. I hate hate hate these products.
Your support team is the best, always willing to help, polite and are your top selling point, other include your cpanel which is top notch and user friendly too.
However, the only problem I have is the limited payment method, I suggest you integrate crypto payment to make payment more convenient as it's widely used, the new trend and the future.
I've had this hosting service for months, and every time I come to do something I hit a brick wall. This time it is setting up an Outlook mailbox. I have copied and pasted everything from the instructions I was provided, but I keep getting a server error--both on the Outlook app and in my Cpanel. I've never had so much trouble setting up a website and accompanying emails as I have with HostGator.
Time for support. The average support call based on the 7 calls that I have completed is 37 mins. Way to long. Most of the techs cannot resolve the call on their own and have to reach out to other groups to resolve the issue.
My domain was deactivated because I didn't verify my email. I really thought my email was already verified since all my billing info an other notifications were going to my inbox. There should be an initial verification process to avoid this kind of misunderstanding. Other than that this service is great so far. I wish I didn't have to wait up to 48 hours for my domain to re-register, this is the worse possible time to be down due to being the last working week before the holiday this month.
Hi Lafayette,
It's unfortunate to hear you had run into these problems but we are glad to hear it's been resolved. Thank you for the kind feedback!
Marissa
Customer Advocate at HostGator
Fraudulent company. They will not listen to you but will be quick to listen if you want to pay them to sabotage your competitor. If you have a website please DON'T host here. They will be ready to take money from your competitors and ask them to pay. When you come asking why your website was suspended they will close the chats and not even pick your calls.
They suspended my website and asked me to pay $5000 if i wanted if to be activated. Fortunately, I had a backup. It if didn't have i was almost paying.
I have attempted to resolve several issues with my account and my websites. You will see several call logs and chats. I'm reaching a point that I'm thinking of pulling everything off HostGate altogether and tell my friends/business associates to avoid your service altogether.
Hostgator was great when I started however many years ago, but the price almost doubled and it's not worth it anymore, I didn't notice a notification on the price increase, but it doesn't matter - I'm gone.
HostGator is like some; others - using cPanel. This is I feel is the best way to fully utilize the functionality and completeness of an install and full on support. Which brings me to support! Bar none; HostGator truely extends the use of the help desk functions and the individuals who are by the way quite knowledgeable. If you are using the chat function to resolve, add, move files what ever that may be fine. If it may be in the rehlm of other tech help in which your current help desk is unable to comply?; you are forwarded to that certain help desk person and - YES 99% of the time - you end up with issue / problem solved. HEY! Not everything ever goes right. As long as you can accept that - then, by all means; you will have landed the help you were looking for. With that said - HostGator is extremely reliable and certainly fully supportive of their customers. Enjoy your site choice and relax. They got you.
Hi Chartles,
Wow! What a fantastic, thoughtful and detailed review. We are thrilled to hear how happy you are. Our support teams really are the best, right? Thank you so much for the kind review.
Erinn
Customer Advocate at HostGator
Everything you need to have your own web site, I think. If you understand web pages and domains then Hostgator is for you. If you're new to web pages and domains, maybe a class or two before looking for a host would be very wise as the Hostgator web site is very confusing.
Hi James,
Thanks so much for taking the time to share your thoughts. We're glad to hear that you would recommend us, but we're concerned that you're having a hard time using the site, as we strive to be user friendly. We'll be in touch with you soon to see what we can do to help. Thank you.
Erinn
Customer Advocate at HostGator
Cris was wonderful on the phone and very helpful. She made me feel comfortable and was quite professional. I hope everyone can be as good as Cris.
Early I left an online review that was not positive for another online rep and it was perhaps too hasty. That rep offered me the CodeGuard which is what I needed (and later purchased with Cris's help), but I did not understand what the product was and grew impatient. I apologize and feel my low rating was unfair. That rep knew exactly what i need, only again, I didn't understand the name.
Hi Joseph,
Thank you for your review!
DJ
Customer Advocate at HostGator
They have helped me very well and they have treated me with real clarity and they are very kind people who really put their soul to work. I would love for this person to be able to receive something because it really helps everyone
Hey Marisol,
Thank you for your review!
DJ
Customer Advocate at HostGator
Easy to set up and find tips to keep the site running. The only issue I had was with sitelock which is a 3rd part service that no one seems to be able to find a way around it but no problem with HostGator at any point and prices are very good too.
I was told last week that my DMARC record would be updated. I gave the gentleman the record, but didn't know how to input it. Anyway, I just checked and it's not been done. Going to attempt to do it now.
I raised a complaint through chat with customer service representative for the Domain decisionsupport.ae this is add missing features to my subscription package ( IP and SEO)
No response received from the administrator as promised
Misleading information on their website. I transferred my domain name to hostgator based on the i formation on their website offering email forwarding with domain purchase. I am been told that I must purchase a certain type of hosting to be able to use email forwarding with my domain. Twice I opened a ticket and was told that they fixed it. And at the end they told me to buy a hosting plan.
I have malware issues for over 2 week and have no control on the dashboards of my websites. I ordered a restore, and never got any answers to my emails. Furthermore, i connect the help team and was promised time after time that the restore is on the way, but no promise was kept.
New dashboard have many issues, even on payment time deducted payment many time. Because on payment click your page is not moving to next step and client feel this is not going to next if you click next time you can see 2 invoices on same time.
I face issue 2 time and one time after click I checked my invoice so there have one invoice but on dashboard its not going to next step.
Also your hostgator dashboard for all hosting we can't find with name of main domain name.
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- Houston, Texas, United States
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Business History
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Osaretin,
Thank you for your lovely review!
DJ
Customer Advocate at HostGator