Overview
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
I bothered several of your employees, Praveen, Rakesh, Manoj, another guy actually the first but cannot recall the name.Everyone was happy to help the neophyte.
The overhaul of the billing portal is a huge failure for me as a paying client. Nothing was working for a lot time and i was unable to pay for my subscription. To add to this, you keep showing this messages to add stuff to my account. How many times do i need to click on "No thanks" for you to stop showing them? Each time i login i become more frustrated with and start considering to move my accounts elsewhere
Drake fixed it all! It was an awesome experience and I cannot say enough about the guy I talked to. He was knowledgeable, easy to talk to, easy to understand and incredibly helpful. This is already a much better experience than GoDaddy.
I was told by sales that I could build something similar to this Thank you for reporting your concern to the City of Austin. Your service request for Tree Issue ROW has been added to the service request tracking system and assigned the unique service request number 22-00048449. This number is the official reference number for your service request if you need to inquire about it in the future. It can be used in conjunction with your E-mail address to obtain the latest available status via the Internet.
Click on the following link to check the status of service request number 22-00048449.
https://austin-csrprodcwi.motorolasolutions.com/StatusCheck.mvc/StatusCheck with
Wordpress and Woocommerce. I am still trying to figure out how to do this.
I wrongly assumed that choosing one of the big names in web hosting would offer me peace of mind. It did not.
Every month, I had to get in touch with customer support because our website was down and the issue was resolved for the most part but only for a day or two only.
Our website is very simple, it has no log-in, no comment boxes and no payments can be made through it either. It is text-based, read-only for the most part and I was "pushed" (out of ignorance and fear) into purchasing a Sitelock and codeguard subscription.
Very disappointed with this service.
I chose HostGator years ago before the ads and that window that tries to force you to buy extra protection where you have to find the link at the bottom of the page... i feel like im dealing with the mob.
You dirty $#*!ing con artists are the biggest pieces of $#*!ing $#*! on earth, way $#*!ing worse than those $#*! suckers from iPage. You low life $#*!s made a page to show the privacy update bs, and it doesn't even $#*!ing say which domain it is for... I thought it was for the one I wanted to protect and I find it it's for the one I am canceling, you stupid $#*!ing $#*! sucking mother $#*!ers, I hope you burn in $#*!ing hell.
Security issues have become a problem and it seems that it is now a problem for the sake of hostgator now getting in the business of selling malware removal services!
The other issue is that my web developer is constantly being delayed from work due to the tech support not recognizing his pin for access!
I was in chat. Purged because it took too long.
I was in chat. Purged because it took too long.
I called and waited, no one for 15 minutes.
I chose HostGator because it is known, reputable, and has (?) good customer support.
I know you are currently having problems. I expect more transparent honesty. If you cannot serve me within 20 minutes. Say so.
I looked for an economical way to get started with a webpage that allows people to see services that I offer including:
1.3D Printing
2.3D Modeling
3. Writing Services - both technical and fiction
4. And Engineering Services
5. Also I may use this as a place to showcase new inventions - pending details on IP Protection.
Hostgator seemed like a good fit for all this
Hey Carl,
We are certain we will be a good fit! Thank you for your review!
DJ
Customer Advocate at HostGator
I planned to move some of my hosting to HostGator from GoDaddy. I had some problems while setting up my account and contacted support. I had a poor experience. I've been a GoDaddy customer for 19 years. I was attempting to save some money by moving some of my sites to HostGator as the prices seemed very good. My experience was very bad. I had issues understanding the tech support personnel and it made the experience unacceptable. I would like to end my Hostgator relationship and get a refund. I think this might be a challenge.
Hey Stuart,
We hate to hear you had a poor experience but we would like a chance to turn that around. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
It is easy to edit, and update. And there are not spam and junk to effect our homepage, I believe the security is good as well.
After over 13 phone calls from 6:30am EST to 1pm EST I finally got someone on the phone that knew what reverse PTR was and how to handle it. I will tell you your level 1 support is horrible and they need to be better trained. I am still having issues with ticket number *******. It's been 3 weeks and level 2 support is absolutely horrible. Still have not fixed the issue and it needs to be resolved.
Hey John,
That is not okay. Let us look into that for you and we will reach out shortly.
DJ
Customer Advocate at HostGator
Hostgator provides a good support for my website. The WordPress system is a good template to use for a web page, even though it's generally associated with blogs. The website has continued to function and be easy to update since I launched my website on HostGator.
Hi Charles,
We're so happy that you're happy! Thank you so much for the kind and thorough review.
Erinn
Customer Advocate at HostGator
Hostgator's services are of irreproachable quality, the prices are a little expensive, I advise new customers to carefully read the conditions of use and understand that the reductions are modifiable after the agreed date
Hey Soltane,
Thank you for your feedback!
DJ
Customer Advocate at HostGator
Why all the popups when i am trying to log into my account. If this were an important login, i would be super pissed of now. Also, if you know that i have domain privacy, why are you offering domain privacy?
Five Stars, but I am here wondering why one script of many, all of of which use the exact same info to log in, all of the sudden denies access to the user, the same user that it is allowing access for in a couple of other scripts that are not failing, at the same time (within seconds or less)
Hey Doug,
That is interesting. Next time that happens reach out to us! We'd be happy to help!
DJ
Customer Advocate at HostGator
I have been on messaging with support for 2 weeks now with 2 different technicians and not getting any results. My SSL is not working for my site and it's honestly frustrating to pay for a service and not have it work.
Your websites are much harder to edit (wordpress) than they used to be when I used your services 3-4 years ago. Years ago, you had the best in the industry. Now they are very difficult to build, use, and maintain.
I've been a customer of Hostgator since 2006 and the rate for reseller hosting has been $25 a month. I received an email today advising me that I was charged $43 for hosting from Hostgator. They failed to notify me that the rate had been increased to $43 a month AND they turned on auto-renewal without my permission or knowledge, taking money from my paypal account without my permission. I think it's only fair that since I wasn't advised that the price would be increase to $43 a month and the auto renewal was turned on without my permission, I should be refunded the difference between $43 - $25 = $18. I will not accept a credit towards next month because I plan to find another service and be moved before then. I'm NOT paying $43 a month. There's tons of other companies I can find which offers reseller with
Unlimited disk space & unlimited bandwidth for $25 a month or less.
Your services are weak, you do not listen to your customers, you do not meet expectations for a high quality hosting solution, we will be discontinuing our collaboration with you at the end of our current contract!
- Visit Website
- Houston, Texas, United States
- Edit business info
Business History
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jack,
Drake is pretty awesome! Thank you for your review! We will let him and his supervisor know just how well he did!
DJ
Customer Advocate at HostGator