Overview
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
My experience with hostgator has been very satisfactory, I have more than 15 years and the service is excellent, especially in the stability of the servers, especially in the last 10 years it has been very stable...
I was having issues with the registration and pointing of my new private name servers, because the registrar of my website was clueless. The tech support at Hostgator took the time to communicate via chat with the registrar until the issue was resolved. Thank you so much.
I trust in Hostgator, I have found it reliable over the years.
I have tried to cancel my subscription for years now and you have blocked me at every turn. I would not recommend HostGator to anyone. If you do not cancel my account I will advertise far and wide how terrible and how corrupt your company truly is...
I have only good experiences with Hostgator. Always reliable, reasonably priced and good customer service on live chat! Thank you so much for 10+ years of providing me with webhosting.
Kai
Please give me the option to extend sessions for at least a month. I use 2FA and have to constantly get my SIM card and log in again. You are incentivizing turning off 2FA, which is a terrible security practice. A constantly accessible SIM card is not a reality for everyone, mine doesn't leave the house for theft prevention and other security reasons. There is also no sensitive data on this account, to please let me decide what is a good security practice in my situation. Thank you!
Told to be a tech guy (years ago), but it was bad advice. Staff are multitasking when they would have trouble single tasking IMO, and they are not helpful to a non tech person like me. In fact they are very UNHELPFUL. I'm currently looking for another provider that actually provides intelligent support!
Still have not received the refund for the Site Lock you all cancelled with them that I am paying for. Still have the prior issue on my site. Customer service is atrocious and I have actively been recommending GoDaddy to the ten people this month I've helped with sites rather than you as I previously have.
The features. However, I am unsure that I am getting all the features I 'thought'. Still evaluating. Also, I had problems last night attempting to publish the site without any descriptive, actionable error message. Is simply said there was a problem, call support, which is useless.
Hi Aaron,
It's unfortunate to hear you have been having these problems. We definitely want to look into this and see what we can do to help you out. Our escalations team will be in touch soon to do just that. Thank you for letting us know.
Marissa
Customer Advocate at HostGator
I have to say that I am thrilled to be working with HostGator. Mark, my representative today, was friendly, knowledgeable, and courteous. Mark patiently attended a three-way call with GoDaddy to migrate my website to a HostGator account. I had a horrible experience with my previous host and Mark was able to resolve the issue in one phone call. Thank you so much! I look forward to a long business relationship with HostGator.
HostGator is a prime of example of what happens when a business tries to cut as many corners as possible with their web hosting. Since its inception, it seems it has been a standard procedure to store client passwords in plain text which is certainly not a great security practice (and was even known as a bad security practice in the early 2000s). They are often overselling their platform and thus are putting their clients in a bad position where there are not enough resources to serve all of their customers.
Their support is notoriously slow and agents often misunderstand what the client is asking, requiring multiple people to get involved when the issue is resolved by a single agent on competing services.
Would not recommend them at all even if you're in need of a cheap option.
Your products are good and are of quality. However, your support team, particularly your live chat support team doesn't really put their tasks/job at heart. They are just like robots commanded to run specific tasks and they cant adjust themselves depending on the situation... It's not all of them, around 10-20% of the time, they do help me really, but the rest of the time, they dont.
Hey there,
We will be sure to look into this. Thank you for your feedback.
DJ
Customer Advocate at HostGator
I've been working on my company's website off and on for a few months now, and moved my site to Hostgator recently. There were a few bugs I encountered throghout the process, but the Hostgator support has helped me quickly and efficiently each time. The customer service team at Hostgator are top notch, by far the best customer service experience I've had. Best wishes to the CS team, thanks!
Hey William,
Thank you for your review!
DJ
Customer Advocate at HostGator
The Interface was perfect and I could find everything. You decided to change the interface for improvement reasons. Now I cannot find everything right away. Because of this interface change you did, I now have to look for another hosting company. What you could have done is to have both interfaces and allow the customers to choose between the old and the new one.
Extremely problematic to refund payment on CC, 4 days after signing up without any prior explanation or warning - only to find out that the service was canceled. No notice on the email, I had to enter the support chat to get any information.
The steps needed to get from logging in to the part of the website I want to access is just more than needed. After passing on any advertisement that is in my face the first time I log in, it should be avoided the next thirty times I log in. I should be able to log in and immediately be on my home page without being slapped in the face with an advertisement or pushing of products every single time.
Nearly no one at tech support knows what is going on with anything at all. The one consistent answer is, I don't know what went wrong but it will take 7 business days before it will be fixed. This went on for well over a month. 6 weeks and then I finally had enough. Nearly every tech support person didn't know what was going on, they couldn't fix it, I was often hung up on when they realized it wasn't going well, and those who stayed until we finished the call pleaded for a great review. Ugh.
I canceled service 2016, tried to call customer service, sent screen shot realized I was being charged for 5 years, in order to retain customer service told it would be escalated hindering me from wanting to make a website on hostgator and pay for domain service.
Hey Nicole,
We want to look into this and make things right. We have created a ticket and we will have an Escalations Manager reach out and make things right.
DJ
Customer Advocate at HostGator
I started with HostGator three weeks ago. Their support to migrate my website was fine. Before I had my site hosted with Westhost for 10 years. I left them because of terrible support - and I am glad to have a new helpful provider.
Hi Michael,
We're pleased to hear that your migration went well and that things are going smoothly. We're very proud of our support teams and love that you've had excellent experiences with them. Welcome to the HostGator family!
Erinn
Customer Advocate at HostGator
My experience with HostGator has been great. I don't know the last service that has been so hands-off. Service has been so smooth it is hard to imagine. If I have had to contact Customer Support, it was handled professionally and completely.
Hey John,
This is an awesome review! Thank you for you review!
DJ
Customer Advocate at HostGator
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- Houston, Texas, United States
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Business History
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sylvia,
Thank you for your review!
DJ
Customer Advocate at HostGator