HostGator

My issue putting a paid SSL on my client's domain has been terrible and still not fixed. Between your chat support and your tech team, there is no communication. This has been the most terrible experience and I think issue has been caused by your migration last December.

The renew fee is exorbitant! I demand to know if there are any options for reducing the cost or if there is a way to negotiate a lower fee. It's important to me that I'm getting a fair price and I will not settle for anything less.

They do not have the updated PHP version in my account, I should have at least the version to choose from 8.1 but I only have version 7.4 and that means that my page is not secure due to its poor management, I have been paying for years and they do not update my version.

Your customer support has failed to help us renew our domain name for 6 weeks now. Everyone's very nice but nobody can get us an answer.
Domain is drtomfolk.com and we have at least 7 attempts now to correct it. Thank you,
Frank Brady for Dr. Tom Folk
*******720
*******@aol.com
*******@aol.com

I have to reload several times before the system can sign me in. I have to do the same to access my cPanel and lastly and most frustrating, you've refused to upgrade us to php 8.3 since last year so nope am not a very happy customer

Every time I have trouble logging in to see panel or web Mail, When I login right here, I still can't open. My email takes several tries then somehow I usually get in. I used to be able to login and get to it right away every time. And right now, I won't even let me leave you this rating.

The plan is now way too expensive. I used to pay $11 a month for the baby plan. It is now over $20. With exchange rates, that is even more. I am now in the process of transferring to a different web host.

Would not recommend since your holding my info for ransom and probably selling my info. I get calls days in for my website. Since this is for school to learning how to code. Once done, will end this hot garbage.

The revamped interface is significantly less user-friendly. I find it quite intolerable; there's a sense of chaos, and the payment history is nowhere to be found. It's nearly impossible to locate the option to settle a particular invoice, and the overall impression is that of utter disarray!

Sometimes it is slow in signing in

Quite complicated to use for someone who is not expert in the field (i.e. In many occasions not self-explanatory)

I receive messages to pay for additional services with not much explanation of what I get and some of them may already overlap with previous services I have already paid for

Terrible service. I am missing tools on my dashboard that I have paid for and for over a month i have been contacting support. They have no clue and don't care to help me. My production is on hold because of this.

I had trouble with uploading pictures through wordpress but I guess is because of the shared hosting. Other than ghe slow speeds(which I believe isndue to my subscription plan) everything works perfect!

I am struggling creating my website. I completed the form to request assistance. A rep called me back but during work hours so I couldn't answer. They did great by following up via email referring me to make an appointment. However, I made the appointment but the rep never called. I'm still stuck in frustration mode.

My website got hacked. Hostgator was slow to respond. Never really offered any help. Back up was not effective. No other options. Found a cheap freelancer who fixed it FAST. Really dissapointed that hostgator couldnt do something, anything. Then I was told hostgator is not that secure and that I should switch to a better host.

The first screen that I have been getting recently after I login to the billing system is a page trying to sell me a product which I have to opt out of to continue. I could do without that. I don't like having sales pushed on me like that.