Overview
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Very good service, and has all the tools to customize and edit the site.
But there are too many applets that can be confusing.
It would be better if there was a list with a description of applets that the user could connect at will.
Why can I not exit the message us conversation and easily? I see Start New - hell no. It is covering the info I need now. I see no X, I see no video on how to exit. The experience with the tech was fine. But this has ruined my entire experience and taken up too much time. It doesn't go away when I log out. HOW do I get this chat closed?
My website has functioned flawlessly since I chose Hostgator to host my site. Thanks
Good Experience with them! Once contact with support team and they resolved the issue.
The address on he registry is incorrect. I have asked for the information to be updated for my business, to fix the issue and this has not been done. Customer service representative kept me on hold for 45 minutes, but still did not resolve me issue. I should be able to update my info per my new webmail *******@elitebankruptcy.net and the correct contact information. I have had several interactions the failed to complete my request. The next step is getting a new hosting provider. Please fix this immediately
Our website has gone down twice in the last 2-3 months due to a system glitch and our account was not correct or updated in the portal. This is so scary, and not much was done by way of customer service to reassure me this wouldn't happen again.
I am having multiple problems with my website due to changes made to my apps and website in the back ground. Now I am getting errors saying my certificate is not valid. I cannot have customers log in to set up appointments with this error. You are ruining my business.
I just had a bad helpdesk conversation that has left me upset with the way I was treated. I feel the person wasted my time and was not knowledgeable or transparent. I am unsure as to why Vinayak was treating me like this. I have been a client for a number of years, and have not received such poor treatment in all that time.
I thought it would be cheap and easy, but I was misled. Whenever I go to CPanel to log into Webbly, the link doesn't work. Also I keep getting new charges on my account I don't understand. I paid for the next three years or so I thought. GoDaddy is starting to look like a better option for me. I'm not sure if my linking issues have to do with using Mozilla Firefox as a browser, but it has never been a problem for me before. Right now, you're looking like a big waste of money. If you care to contact me on any of this, my number is *******594.
When i registered my domain you sold my information. I received 15-30 calls a day for weeks offering me web design, logos, marketing etc. I used a private number which I shouldn't have, and I know it came from you. When I called in, they gave me an email to write to which was an invalid email. Next time give users an option to OPT out. Unacceptable
I do not have the PHP 8.0 yet.
My monthly price was increased, I did not receive any explanation for it.
The Shared Hosting Business account was downgraded, now you can only have 3 websites with it.
I have to pay more and I have no explanation of way.
Hostgator used to be super affordable and really functional for me with very effective support. The recent price increase, when I use this account for basically nothing, is ridiculous. I talked to support and was offered a discount, but the discount was never applied to the account. You guys used to be great but now you're just meh.
I am new at building a website so I have had a little bit of a learning curve. I like the HostGator web builder. It is fairly easy to use. However, I did have a problem with the HostGator Editor not letting me upload images from my computer. I called customer support and they resolved my problem right away.
Hey Ethel,
Thank you for such an awesome review!
DJ
Customer Advocate at HostGator
I am struggling a little bit trying to understand how to build my website
You change the packages without notifying us and change the terms that were agreed upon in the first contract. Also, customer service has become bad, not like it was before. It was better customer service and technical support.
I had the Baby Plan package for 5 years. One of its terms was that it contained an unlimited number of domains. Then suddenly this feature was canceled and the package space was reduced from 100 GB to 20 GB without considering or caring about the importance of the sites that I have, and that I had previously planned according to my capabilities. Finance, then suddenly you ruined my plan
I had a website that was transferred, and they just billed me for a website they haven't had in over 2 years! No notice they were going to do it, otherwise I would have addressed it. Seriously mad right now!
Hey Shelly,
Looks like we got the issue resolved! We wish you luck on your future hosting endeavor.
DJ
Customer Advocate at HostGator
Customer service rep was helpful in resolving my issue. I had called a few times and had gotten no results. Then in the last call, the agent was able to fully resolve my issue.
The website certificate keeps expiring approx. Every 2 months. I'm running an Angular app which is a single-page application and every time the certificate gets updated the.htaccess breaks. It breaks by throwing a server error when user refreshes the page.
Hostgator has exceeded all my expectations as a website hosting provider. Their service is always up, quick, and responsive. The app is easy to use and the plugins and additional services Hostgator provides meet all my website needs. I've used this service for over seven years with no issues. It is also very affordable and offers several different plans to meet my needs as they change. Happy customer!
Hi William,
Wow! We love reading reviews like this one. Thanks so much for sharing your experiences and your kind words. It's always so great to hear from our long term customers. Thanks for being the best part of HostGator'
Erinn
Customer Advocate at HostGator
I checked out other webhosts and so far this is the best webhost I've used. Easy to use dashboard/control panel, and my website had accessibility issues only once in the 15 years of using the service. I love it and would recommend it to anyone.
New look and feel developed by tech geeks without deference to user experience. Control panel hard to get to. Consider giving up cute look for functionality. And of course with HORRIBLE tech support...
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- Houston, Texas, United States
- Edit business info
Business History
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Veronica,
It's unfortunate to hear you have been running into these issues. We have asked our escalations team to reach out and assist in any way we can. They will be in touch soon, thank you.
Marissa
Customer Advocate at HostGator