Overview
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Everything was fine until the end of 2023 when the site was changed or updated somehow and I was unable to login from my computer. I e-mailed support and never heard anything. Had to get someone else to login from their phone to renew my domain.
Just found on google search... do not like wordpress though; not easy to use at all... i would scap that aspect of things and use a different one... customer service though via the chat service is AMAZING! I am very pleased with that! Very very very! Great Job Host Gator! Thank you!
For someone who is trying to manage multiple logons/domains, the billing is terrible. Emailed receipts offer no information as to what it's for, and the 'renewal center' doesn't tell you much. It takes so much of my day trying to decipher these things. I can't imagine this is accidental because it's so bad it has to be intentional to create confusion.
High rating - I would have preferred Yahoo small business web hosting because it was extremely user friendly and many templates made it easy for inexperienced people to create a website in no time. I feel like I'm wasting so much time trying to figure out to create a simple website here and I still haven't figured it out. I may have to hire someone to do it for me.
My sites were suspended for a few days because of delayed payment. Now my sites won't load (or take forever to load) and all of my WordPress sites were wiped out (due to a faulty plugin?). Your offered WordPress recovery tools are useless. My WP sites were killed for "electioon year" security reasons? Prove otherwise... We read the news concerning censorship and it is very disturbing to know that...
I've asked several times what i have been charged for and nobody responds. I had an autopay charge of $250. I believe i'm paying for a service that you no longer provide me. I just want to clear it up and cancel this autopay so it doesn't happen again, but nobody responds to my question.
Hey Shana,
We will definitely get you the help you need. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
When I switched over to HostGator they did not convert my existing website to HostGator. After several attempts and 2 addtional months of paying the other service just to allow HostGator more time to complete the move, it still never got done. All that information was lost.
Hey Kenyatta,
That just sounds awful. Let us look into this and make things right. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
The are too many things to pay apart, and even though I had already paid to renew the security of my website, it is again saying that it is not a secure site. Why? I don't know. Also, the platform is not easy to understand.
My website had been running fine for months. Today I go to it and find that it is unreachable. I tried to get chat support and they were no help at all. All they said is that the site is in propagation. Why would it be doing that? I haven't changed anything about the site in weeks.
I am coding my site. The login to the file manager is a pain where it is located, the editing feature is easy to use.
Customer service is the best, no angry agents just people on the other end, no judgements. Some sites the people are very snarky.
I have credit card charges that don't have invoices. I've contacted support three times already and can't get this sorted out. Also, I have invoices with wrong details on them. I've asked for this to be fixed but have been told that invoices that have already ben generated cannot be changed. This is total nonsense.
Received 2 emails from billing with different amounts, confusing. Started using HostGator yesterday using YouTube videos I found. Installed WordPress per video, then plugin Elementor per video. Starting to get confused. Today I get your welcome email with tutorials list. Wish I could go back and start from scratch.
Hey Tim,
We are more than happy to get you some help! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I tried to sort out a mailing issue that has been bothering me for days. I remembered how quick and efficient these guys are and gave it a shot. My issue was resolved within hours and it makes my life so much easier with my clients. Thank you so much guys.
Hey Daudi,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
We made account changes which froze our Domain for 60 days. Our 60 days is past by about a week but we have been told it IS unlocked and a code for transfer will be sent. It still has not been sent And our portal on Hostgator still shows locked.
For all the many reviews I read before choosing HostGator about having very good customer support, my experience has been otherwise. In fact, I now do everything I can to avoid having to TRY and contact them. But, so far I am relatively satisfied.
Hey James,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
We've had some of the worst technical support experiences ever, the Host Gator people do not have direct access to the tools they have on site, the web site builder does not work with e-commerce, horrible experience costing us money for customers unable to buy from the site and being charged for the e-commerce package even though it does not work, do not recommend this to any small business owners
Hey Oscar,
We will get you some great technical support. We have asked for additional information so we can better assist.
DJ
Customer Advocate at HostGator
Your new portal is less customer friendly; it is too much pushing to sell something new and it is not smooth, means it looks like not finished constructions... Some messages do not disappear, even when I click X, and disturbing the whole work..
The new site design is terrible. Before, I used to find things really easy. But now it's gotten complicated for no reason. It might be simple and easy for the one who designed the site, but not for the user, I'm afraid.
I chose HostGator a long time ago. I've had issues every time HostGator changes to a new setup. My baby plan is now showing as expired because it's showing up under the wrong domain name, an expired domain name. Other domains aren't renewing. The bank card has expired, so I have to reset every domain. After doing so for a few, I'll then get an error message and have to come back at a later time and set it for another few. Ugh. There should be a way to change the billing information for all domains at once.
You say one thing and do something else. You do not follow through with your promises. I used to love you guys. Now I am getting really tired of your false promises and you going into my account without authorization.
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- Houston, Texas, United States
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Business History
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jacqueline,
We don't want you to give up! We are here to help. We have asked an Escalations Manager to reach out to further assist you.
DJ
Customer Advocate at HostGator