HostGator

The process of getting to the page of tools I need has become more complicated and convoluted. It takes more, excessive steps to reach the content I need, slogging through a bunch of unnecessary screens. Plus, the Chat icon constantly tries to get my attention, even though I do not need it at the moment, but cannot make it go away.

My website had been running fine for months. Today I go to it and find that it is unreachable. I tried to get chat support and they were no help at all. All they said is that the site is in propagation. Why would it be doing that? I haven't changed anything about the site in weeks.

I have been a long-time customer of yours. To say that I'm disappointed in your price increase would be an understatement. Since I've noticed that you have been charging me way more than what was your price for the previous (many) years, I have been trying to move away from you HostGator (as many thousands of other customers are).
Hopefully I'll manage to move away from you, as soon as possible.

He was polite, went out of the way to let me know to leave the browser open and how to prevent losing the chat due to inactivity, took my security as an importance by getting me to respond to verification email when I forgot my pin, and helped to resolve my issue all within five minutes. He was polite and nice while doing all these quickly with expertise

I encountered a problem while making a purchase as the system prompted for a phone number, but there was no field to input it in the form. The previous website was more user-friendly. Please address this issue for a smoother experience.

Thank you.

My weebly website I built on host gator just disappeared. I spent a week talking to customer service and there is nothing they could do except tell me to build a wordpress website. I would give this company negative stars if I could

Your servers go down every month. I've had to call and deal with your terrible customer service every 4-5 weeks. I was even on the phone on Christmas Eve, trying to get you to fix the server errors and get my business back online. You are one of the worst companies I have ever dealt with.

I wanted to create a blog where I could share my expertise and help create solutions to problems that people are experiencing or may experience in the future. Also, I was referred to HostGator by a friend who swears by their services, stating that it was the best hosting service for blogging.

I can state this without any hesitation - HG has performed well above my expectations. Possibly the only other company who has come close to their excellent service is InMotionHosting - but you will pay through the nose to use their service. I have a cloud based service and paid $400 for 3 years. The amount of amenities, service, reliability HG provides is remarkable - impressive.

Keep changing and unnecessarily adding infos, making it difficult for longtime users! I have lost data over and over,,, and the customer service not helpful! I understand one have to sale and make money, but do consider the importance of customers files as well. Not everyone is a computer ingeneer.

The first screen that I have been getting recently after I login to the billing system is a page trying to sell me a product which I have to opt out of to continue. I could do without that. I don't like having sales pushed on me like that.

I have not worked on my site for many years and recently received an error message that I spent hours trying to resolve. When I decided to contact HostGator customer support I received wonderful assistance. Akshay immediately was positive in his response, said he could help me and did. After asking a few questions he went to work and now everything is working wonderfully. Thank you Akshay and thank you HostGator.