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From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
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Your agent, Sy (Cy), was very helpful in adding a second website to our account. In a matter of minutes he installed Wordpress and the SSL certificate; very professional
Extremely helpful staff, patient with tech idiots like myself.
I'm sincerely happy that you offer live real time and real person support. I am a victim of identity theft and if everything were left to AI I probably would not have had a positive outcome. Than you for offering real people who can get o the phone. In this age of identity theft it will be even more important than ever.
It's my First time launching a website so I have no reference points.
So far everything is going great.
Excellent and resolved quickly, very happy!
Very polite and well spoken.
Easy set up, no hidden fee. Does what I need with reasonable price.
Hosting Shopify store without worry. Some technical knowledge an asset.
Expensive but reliable and stable service. Confusing pricing for all the add-ons like domain privacy.
Three times in the last year, the server was full and I could not upload files. The first two times, the tech support person was knowledgeable and the problem was solved within 2 hours. This last time, however, it took three calls to tech support and 24 hours to solve the problem.
The site does what I want. It satisfies a need that I have.
Responses were a little slow but the rep did resolve my issue. He also let me know the possibly reasons why the issue happened and how he fixed it which.
Realmente manala, por lo retrasado de todo el servicio
Took a while but great experts. A complex problem but sorted through it eventually.
Always been easy to deal with and very helpful when I have questions.
We only use your service to keep our domain name active. It is renewed every year in May.
Problems seem to be cropping up more frequently with this service.
User friendly and comfortable to use the service. Quick response and very helpful.
They were able to help me. They brought my website to live. Thanks
Difficult to reach you after receiving payment emails.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members