From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
No email was sent to me to inform me about due payment and when the service was disrupted I found your email in the junk folder
Through a you tube podcast to build your own site
Tyler Moore
Hey EvaMarie,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Excellent nice good fantastic accommodation so much good very very very top
Hey Rocelyto,
Thank you for such an awesome review!
DJ
Customer Advocate at HostGator
Purchased the domain and host pack but took me more than 36 hours and its not been activated its so disappointing
Hi Mohammad,
It's disappointing to hear you are running into these problems while using HostGator. I have been in contact with our escalations team about this and they will be in touch with you soon to get this resolved as quickly as possible.
Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
MIgration a server of accounts is a very painful process, entering each and every account detail whereas I have root access to all accounts that need transfering. Also, there is no way for me to see the progress on the transfers.
Hi Jean-Pierre,
Oh no! It's unfortunate to hear you have been running into these problems. Rest assured knowing I have been in contact with our escalations team and they are going to be reaching out to you soon to help get this resolved.
Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Excellent! It's amazing what I can get with a little price. I'm so satisfied!
Hi Fahmi,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Muy bueno es el mejor hosting que he usado me ha funcionado en todos mis sitios web
Hola miguel
¡Gracias por la amable reseña!
Marissa
Defensor del cliente en HostGator
Hi Miguel,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
My last hosting service was not providing good customer services
Hey Noor,
Well here at HostGator we will provide you excellent customer service! Thank you for your review!
DJ
Customer Advocate at HostGator
Low cost. Having issues with passwords. Not sure if I need a different one for word press. Not going smoothly at all.
Hey Constance,
We would love to help with your password issues. We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
Excellent fast telephone response on support issues
Hey Jim,
We just love helping our customers! Thank you for your review!
DJ
Customer Advocate at HostGator
I was going through a guide to building a website from college info geek creator Thomas J Frank and he had a discount for Hostgator in his instructions. Also, when I did an internet search myself on Hostgator rankings it had some good reviews compared to a few other hosts. I was pretty excited about getting my website going and didn't want to lose my nerve so I bought it pretty quickly.
Hey Meghan,
We are pretty excited to have you as part of the HostGator family!
DJ
Customer Advocate at HostGator
Good experience, great customer service, easy quick and hassle free
Hey Alek,
Thank you for such an awesome review!
DJ
Customer Advocate at HostGator
Reviews and because of customer service. As well you can reach them by telephone!
Hey Joseph,
Thank you for your review!
DJ
Customer Advocate at HostGator
I encouraged a client to sign up with Host Gator (I'm usually a GoDaddy fan... this was my first time referring someone to Host Gator). As soon as I got into the WordPress dashboard, I updated the WordPress version and plug-ins and got a fatal error. I'm back on the phone with tech support instead of doing real work.
Hey Deena,
We would be more than happy to get this taken care of so you can get back to doing what you need to do. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Excelente, muy dinamica, vamos a probarla
Hola Dignaldo,
Gracias por tu reseña.
DJ
Defensor del cliente en HostGator
Hello Dignaldo,
Thank you for your review.
DJ
Customer Advocate at HostGator
Por recomendación y por buena oferta, además de la calidad y buena prestación
Hola Edinson,
Gracias por tu reseña.
DJ
Defensor del cliente en HostGator
Hello Edinson,
Thank you for your review.
DJ
Customer Advocate at HostGator
PORQUE ES FÁCIL DE USAR Y MUY PRÁCTICO PARA LOS QUE NO SOMOS PROGRAMADORES
Hola Pilar,
Gracias por tu reseña.
DJ
Defensor del cliente en HostGator
Hello Pilar,
Thank you for your review.
DJ
Customer Advocate at HostGator
Para correos desde el cpanel es muy ràpido y eficiente
Hola Ivan,
Gracias por tu reseña.
DJ
Defensor del cliente en HostGator
Hello Ivan,
Thank you for your review.
DJ
Customer Advocate at HostGator
I was introduced by Tyler Moore who showed in his video that you are the best choice
Hey Dadorg,
Thank you for your review!
DJ
Customer Advocate at HostGator
The Chat agent Scott C. Has been extremely helpful. You should hang on to him as he is very knowledgeable and patient when there are question after question.
Hey Denise,
We are so glad Scott could help you out! Thank you for your review!
DJ
Customer Advocate at HostGator
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Khaled,
We hate hearing your email got sent to the junk folder but make sure you mark it as not junk so that doesn't happen again!
DJ
Customer Advocate at HostGator