From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Hoping for better treatment then last hosting service.
It was recommended by a website authoring consultant.
Hi Bruce,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
I have had trouble using the live support chat multiple times. I have started conversations and then all of a sudden the chats 'drop'.
Hi Frances,
I want to start by thanking you for the positive review. This being said I want to make sure any concerns you may have are going to be addressed if you are unable to get help from our chat support. I have created a case for our escalations team and they will be in touch with you soon just to make sure you are getting the support you need. Thank you again!
Marissa
Customer Advocate at HostGator
HostGator received the best reviews from sources I trust (like PC Mag). Even for a first-timer, the process was seamless and I was able to find a WordPress template and get my site active almost immediately.
Hi Daniel,
We are very happy to hear this. Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Very good support team for resolving any issues faced during installation
Hi American,
We are always happy to hear this. Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
You need to improve and comply with due dates on your billing. If a bill is due on a certain date, you collect the bill on that date, NOT sixteen days prior to due dates.
Hi Lisa,
Unfortunately when it comes to auto renewal this is our policy just to make sure nothing goes wrong when we do bill the account that could cause problems. This being said we do send courtesy emails prior to when we do auto renew letting you know the money will be taken out early. I have created a case with our escalations team who should be able to help you out with this and go over some options that you may prefer. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
I love the support team and the easy installations
Hey Reda,
Our support team is pretty awesome isn't it? Thank you for your review!
DJ
Customer Advocate at HostGator
I have had nothing but problems-I am ready to cancel
Hey Johnny,
We definitely don't want you to cancel. Let us reach out and see what we can do. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I don't uses this hosting before... I am a new user. But feel this is good to see.
Hey Md,
Welcome to HostGator. We are always happy to help so feel free to reach out any time!
DJ
Customer Advocate at HostGator
You don't warn when registering a domain that you will be spam call if you don't pay for securing your data. Why do you pay extra for that? Don't you want to keep customers?
Hey Jose,
Of course we want to keep customers. We have asked an Escalations Manager to reach out to see how we can help.
DJ
Customer Advocate at HostGator
Ionos sucked so bad, I had the biggest website nightmare of all time and after the second time of them messing up and deleting my whole entire website there was absolutely no way I was staying.
Hey Angela,
We are sorry you had such a poor experience but we are happy to have you as part of our HostGator family!
DJ
Customer Advocate at HostGator
So far, this site has been very difficult to use. I just wanted to transfer my website to HG. It has taken hours. The live chat is not sufficient tech support.
Hey Robert,
We definitely want to get you taken care of. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I thought you would be fast but I can't even upload pictures
I'm look of something else.
Hey Kenneth,
We would love to see what we can do. We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
Came by recommendation of ease to use, however, the site won't accept my login information in order to utilise the templates that I am supposed to have access to
Hey Sierra,
Let us get you that access. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Got in touch well with the agent and they were helpful.
Hey Derby,
We would love to change that. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I had a website that was transferred, and they just billed me for a website they haven't had in over 2 years! No notice they were going to do it, otherwise I would have addressed it. Seriously mad right now!
Hey Shelly,
Looks like we got the issue resolved! We wish you luck on your future hosting endeavor.
DJ
Customer Advocate at HostGator
I paid but still don't have access to build my website
Hey Jaret,
We would love to try to get you access. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Been using HostGator for many years well over a decade, and after trying the competition I never left again.
Hey Tyler,
We are happy to have you! Thank you for choosing HostGator.
DJ
Customer Advocate at HostGator
Researched Web Hosting and decided HostGator was the best Value for Money for a beginner like myself.
Hey James,
We believe you made the right choice! Thank you for your review!
DJ
Customer Advocate at HostGator
I paid my hosting plan and my service is still suspended
Hey Angel,
That's no good. Let us fix this for you. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John,
We hope for this as well. Thank you for choosing HostGator!
Marissa
Customer Advocate at HostGator