From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Customer service is not good. A lot of inconsistent info and effort. I had a very hard time sorting out my ssl issues. Ive been dealing with this issue for a couple of months. A lot of wasted time. I cannot use the free ssl you provide with payment services. Only one rep knew this after many interactions. Took way too long to learn that i needed to get a paid one.
Difficulty with transferring domains and with ongoing issues with migration form inputs.
Hi Tarek,
It's unfortunate to hear you have been running into this problem while using HostGator. We would be more than happy to take a look into this and help you out in anyway we can. This being said I have created a case for our escalations team and they will be in touch with you soon. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Price, easy ability to create and make domain changes, and the customer service is awesome
Hi Paul,
We are very happy to hear this. Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Ad on IG. Decided to buy because of a recommendation by the HostGator Support live chat but the information was wrong and once I purchased the plan nothing I wanted was included, now I am stuck here if I don´t want to spend more money trying to change my plan or hosting services for the momment...
Hi Ariel,
It's unfortunate to hear that this has been your experience while signing up for HostGator. I have reached out to our escalations team and they will be in touch soon to help resolve this in any way we can. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
I've been with HostGator for around a decade now and have always been pleased with their business and customer support.
Hey Fred,
Thank you for being part of the HostGator family for so long! We appreciate you!
DJ
Customer Advocate at HostGator
Wordpress is very confusing to use. I like your old web builder significant ally better
Hey Kenneth,
We definitely want to pick the right builder for you. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Advice from an articulate professional, Tyler Moore. But you know that!
Hey John,
Thank you for your review!
DJ
Customer Advocate at HostGator
This is NOT an easy to use system with WordPress. I want my own theme on WordPress, tried to remove one that was on Host Gator, and now I cannot even access my WordPress account.
Not intuitive, nor easy to use.
Hey Laura,
That sounds messy. Let us clean this up for you. We have asked an Escalations Manager to reach out and see how we can fix this.
DJ
Customer Advocate at HostGator
Affordable and quality of service and customer service is good
Hey Aleisha,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
To choose another domain name for future business.
Hey Daryl,
Thank you for your review!
DJ
Customer Advocate at HostGator
You take the cake for terrible customer support. Remember when everyone used to make Comcast the laughing stock of customer service? After my last interaction, I'm convinced you are gunning to takeover that reputation. I logged in today to find out how to cancel when this popped up...
Hey Bill,
We hate to hear you feel this way. Something must have happened and we are here to find out what and fix it. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Customer service is bad, after I sign up with this I get so many spam emails and msg
Hey Indy,
We would love to see what happened and see how we can fix things. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I canceled service 2016, tried to call customer service, sent screen shot realized I was being charged for 5 years, in order to retain customer service told it would be escalated hindering me from wanting to make a website on hostgator and pay for domain service.
Hey Nicole,
We want to look into this and make things right. We have created a ticket and we will have an Escalations Manager reach out and make things right.
DJ
Customer Advocate at HostGator
Porque fue el recomendado por Neetwork y estoy haciendo el curso con ellos, hasta ahora el chat en vivo no me ha funcionado, es recomendable que mejoren el soporte. Gracias.
Hola luz
Gracias por tus comentarios.
DJ
Defensor del cliente en HostGator
Hey Luz,
Thank you for your feedback.
DJ
Customer Advocate at HostGator
I spoke with someone extensively yesterday about moving to HG from Google's app engine and she said it was possible. But once I sent the website backup to the team overseas to begin the migration, they implied (never said) that HG can't take a Google site. They sent a link to documentation to that effect. I don't know if the woman yesterday was desperate to make a sale or what, but now I have to dispute the credit card charge and go buy hosting somewhere else. HG support has made a difficult project (getting internal control of our company website) unnecessarily difficult. Not at all pleased.
Hey Eva,
We would love to see what we can do to take care of this. We have asked an Escalations Manager to reach out!
DJ
Customer Advocate at HostGator
When i forgot password, your website only send email from the money plan page, any other pages doesn't fix the issue
Hey Sophia,
We would love to know what you mean. We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
Freedom. I'm a big fan of doing right by myself and mine.
Hey Ryan,
We definitely allow freedom here at HostGator. Thank you for your review!
DJ
Customer Advocate at HostGator
You have very knowledgeable support personnel, and they always us resolve issues. The package we have is a great deal!
Hey Betilue,
We are always happy to help! Thank you for your review!
DJ
Customer Advocate at HostGator
HostGator seemed a good choice to switch from WP.com to WP.org. I already own a domain name and the transition was supposed to go smoothly.
Update: After a conversation with another technician, my problem was resolved. The followup has been very good.
Hey David,
We don't want you to be confused. Let us help! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Returning customer to purchase a new website and domain. Satisfied customer!
Hey Tracey,
That is so good to hear! We love satisfied customers!
DJ
Customer Advocate at HostGator
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Hi Wayne,
I am sorry to hear this has been your experience while using HostGator. I want to let you know I have created a case with our escalations team so they can look into this for you. They will be in touch soon to help get this resolved in whatever way we can. Thank you for letting us know!
Marissa
Customer Advocate at HostGator