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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Chose on recommendation, BUT and its a big but, I registered my domain bought hosting paid over $80 for the services you provide, and now when i type in my website address my site does not open, i get another william Stewart's site in Ontario Canada? I am in Crieff Perthshire whats happening?
Migration takes forever and we don't feel the team is efficient
Hey Don,
We would love to get this taken care of for you as soon as possible. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
This is too bad, there is a problem with hosting from begining and No solve for it.
Hi Sami,
It's unfortunate to hear you have been running into this issue while using HostGator. We definitely want to look into this and see what we can do to get this resolved for you. That being said our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Good pricing great customer service always ready to help with my issues
Hi Bonnie,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
I got one person that hung the phone on me, another one got disconnected over chat, and the last person was helpful. After i gave the phone call a 1 on feedback, it said we give good service.
Hi Russell,
We absolutely want to look into this and see if there is anything we can do to make it right. That being said our escalations team will be reaching out to you soon to make sure everything is up and running for you. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Whenever I ask for help with my contact form receiving encrypted messages, the person would respond that it is beyond their scope of service. Not very helpful.
Hi Margarette,
Oh no! We definitely want to look into this and see what we can do to help you out. That being said our escalations team will be reaching out o you soon in order to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
https://thismamablogs.com/how-to-start-a-blog-and-make-money/?pp=1
This blog recommended HostGator.
Hi Kenneth,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
HostGator has been very user friendly and cost efficient for our small business.
Hi Andrew,
We are always happy to hear this. Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Trying to cancel account but no prompts available.
Hi Dennis,
We absolutely want to reach out and see what we can do to help you out with this. That being said our escalations team will be reaching out soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Because it was referred to me by someone I saw on youtube who said it was a good platform but I find the domain cost to be very high so I gave you 3 start you need to work on the domain cost if 1&1.com can sell domain for $1 and still make a profit you can do better on your cost and then charging $29 to restore my site when the earlier rep told me it would be restored free of cost when I called back to see why it wasn't done I was hit with the $29 cost to restore my site to an earlier time. And then charging $8 to port in a domain these are the reason I gave 3 stars
Hi Clynt,
Oh no! It's unfortunate to hear this was your experience while using HostGator. We definitely want to look into this and see what we can do to make it right. That being said our escalations team will be in touch soon to see how we can do that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
User friendly and great customer service and support.
Hi Abdulrahman,
We are always happy to hear this. Thank you for taking the time to leave us a kind review!
Marissa
Customer Advocate at HostGator
My package is being in pending status since 2 days ago...
Hi Daniel,
Oh no! We definitely want to look into this and see what we can do to get your account up and running. Our escalations team will be in touch with you soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Because I so it in some tutorials from Youtube and Udemy. I want to have at the end of my domain. Ro but it doesn't have this possibility.
Hey Iustina,
We can't register. Ro domains but we can host them! Reach out for more details!
DJ
Customer Advocate at HostGator
My direct link to cpanel just stopped working. I type in my usual link (cpanel.opfer.biz) and just get a 404 not found.
Hey Dieter,
Uh oh. That's no good. We have created a case and asked for a Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
The basic components along with direct service suit me perfectly.
Hey Andy,
That is so great to hear. We are glad to be a perfect fit. Thank you for your review!
DJ
Customer Advocate at HostGator
Não estou conseguindo acessar os modelos de sites
Hola Paulo,
Estaríamos más que felices de investigar esto. Le hemos pedido a un gerente de derivaciones que se comunique y ayude.
DJ
Defensor del cliente en HostGator
Hello Paulo,
We would be more than happy to look into this. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
High rating - I would have preferred Yahoo small business web hosting because it was extremely user friendly and many templates made it easy for inexperienced people to create a website in no time. I feel like I'm wasting so much time trying to figure out to create a simple website here and I still haven't figured it out. I may have to hire someone to do it for me.
Hey Jacqueline,
We don't want you to give up! We are here to help. We have asked an Escalations Manager to reach out to further assist you.
DJ
Customer Advocate at HostGator
My experience was quite all right till now. Let's hope everything will be fine.
Hey Ioana,
We are certain everything will turn out fine, and if not, reach out and give us a call or chat!
DJ
Customer Advocate at HostGator
Because of the AMAZING customer service. To Be able to speak to a human being is what sets this hosting site apart from almost all others. THANK YOU SO MUCH FOR OFFERING THIS VITAL SERVICE. 5 STARS!
Hey Andrea,
We are so glad we could help with your questions. Thank you for your wonderful review!
DJ
Customer Advocate at HostGator
I have a complain
Hostgator deduct amount from my bank bank without any intimation.
Hey Aamir,
It appears you were deducted from your auto renewal but we see you chose to cancel and your payment is being refunded.
DJ
Customer Advocate at HostGator
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Bill,
We would love to look into this for you. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator