From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
I have installed Magento's latest version in Hostgator and it's performing very slow. See here: https://bplugins.site/magento. Probably I will cancel the subscription if it does not be fixed.
Your support team is $#*!. I've talked with 12 of them and I could't find any solution. I lost my money, my time, and me precious websites. I will give the worst feedback to everyone that I have in social media.
You are the worst hosting company that I know...
Hi Ervin,
Oh no! It's unfortunate to hear you have been running into these issues with our support team. We absolutely want to look into this and see what we can do to make it right. That being said our escalations team will be in touch with you soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
My site is still down and your only resource is for a service of yours i am not using. I just need google verification
Hi John,
Oh no! We definitely want to look into this and see what we can do to get it resolved as quickly as possible. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Great friendly service and the plans are affordable.
Hi Donna,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
I called 866-96-GATOR *******867) and got an unending message and choices to opt out of Direct TV. I called again and same nonsense. I called again and it went on about some home mortgage
Hi Glen,
Oh no! That is very weird. We definitely want to reach out and see what we can do to help you out as well as fix that problem. Our escalations team will be reaching out to you soon to see how we can help. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
This is not user friendly. I what to pick a template and edit and post.
Hey Mike,
Don't you worry, help is on the way! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I saw tyler on youtube explaining how to make a wordpress website and it was through hostgator, so far the service has been really good. I would recommend it.
Hey Ian,
We are so happy to hear this! Thank you for your review!
DJ
Customer Advocate at HostGator
This site was recommended to me. I find it difficult to navigate, so I will have to get some help.
Hey Valerie,
Have no fear, we are here! We have asked an Escalations Manager to reach out and assist with anything you may need help with.
DJ
Customer Advocate at HostGator
It is the best website hosting site with amazing offers at discounted and affordable prices.
Hey Stephen,
Thank you for your review!
DJ
Customer Advocate at HostGator
I planned to move some of my hosting to HostGator from GoDaddy. I had some problems while setting up my account and contacted support. I had a poor experience. I've been a GoDaddy customer for 19 years. I was attempting to save some money by moving some of my sites to HostGator as the prices seemed very good. My experience was very bad. I had issues understanding the tech support personnel and it made the experience unacceptable. I would like to end my Hostgator relationship and get a refund. I think this might be a challenge.
Hey Stuart,
We hate to hear you had a poor experience but we would like a chance to turn that around. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Moving from a company I was with for 20+ years due to their email servers being problem
Hey Richard,
We want to wish you a big warm welcome to HostGator. Thank you for choosing us!
DJ
Customer Advocate at HostGator
It is simple, it is complete, it is easy to use and it offers us a lot of online help
Hey Ariel,
You really hit the trifecta there. Thank you for your kind review!
DJ
Customer Advocate at HostGator
First call took 14 plus minutes to be answered, answered by Hans who immediately put me on hold and never came back. Second call took more than 16 minutes to be answered. She sounded helpful but something went wrong with your own system and she couldn't hear me. She was wonderful, but your service has me frustrated, then I went to help.hostgator.com which was supposed to be a 24 hour chat that didn't exist. Now I'm fuming!
Hey Fran,
Wow, that doesn't sound good at all. We want to address this. We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
Having problems, cannot access my site. Have sent multiple messages and have recieved no help or even a message back.
Hey Jeffrey,
We are more than happy to help! We have asked an Escalations Manager to reach out and get you the answers you need.
DJ
Customer Advocate at HostGator
Great thanks very much for helping me with all your services
Hey Kelfala,
We are always happy to help! Thank YOU for your awesome review!
DJ
Customer Advocate at HostGator
Used it before as webmaster of our church account using Drupal.
Hey Charles,
Having previous experience with us makes it that much easier to choose! Thank you for your review!
DJ
Customer Advocate at HostGator
I am straggling to get my site up and running
Hey Bob,
Have no fear, we are here. We will help get you up and running. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Just an awful experience so far i'm sorry to say. I thought MediaTemple (owned by GoDaddy) was inept. It appears you are just as bad.
Hey John,
We hate to hear you are not having a pleasant experience. We would love to see how we can fix things. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Best experience, great tech support, reasonable pricing, ultra low downtime... if any.
Hey Stephen,
Wow! Thank you for such an awesome review!
DJ
Customer Advocate at HostGator
Got introduced to it by a friend, so far I love it!
Hey Matthew,
We love to hear that! Thank you for your review!
DJ
Customer Advocate at HostGator
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Hi Md,
We absolutely want to look into this and see what we can do to help you out. Our escalations team will be in touch soon to do just that. Thank you for letting us know!
Marissa
Customer Advocate at HostGator