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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Billing portal and hosting portal should be under 1 roof
Hostgator is really perfect hosting, all features are really excellent.
Hi Kashif,
We are always happy to hear this. Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
It feels like simple steps are glossed over and they end up being important
Hi Kenneth,
It's unfortunate to hear you have been running into this problem while using HostGator. We would be more than happy to reach out and see what we can do to help. Our escalations team will be in touch to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Because it has the best prices for services and also has literally the best referral plan on the whole internet.
Hi Luka,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
I was charged for a service I no longer use and was not refunded. I absolutely hate that.
Hey Mukhtar,
Thank you for bringing this to our attention. We can confirm you have not been charged at this time.
DJ
Customer Advocate at HostGator
I work with Hostgator years ago and i love it, so i just come back without doubt
Hey Leonardo,
That is just awesome! Welcome back to HostGator!
DJ
Customer Advocate at HostGator
The support representatives were all knowledgeable and quick to solve my problems. Thanks!
Hey Yuko,
We are so happy we had the opportunity to work with you and solve your issue! Thank you for your review!
DJ
Customer Advocate at HostGator
...
Hey Johnny,
We aren't too sure what the problem is but give us a chance to figure it out! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Organized revamped up to date affordable reliable love it
Hey Christie,
That is so great to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
I called for tech support 2 days ago and your automated system said I would get a call back in 20 minutes. Nobody ever called and your service does not work. AT&T is bouncing all of our messages rendering your service useless for us. We want to cancel ASAP.
Hey Charles,
Let us see what we can do before we resort to cancelling. We have asked an Escalations Manager to reach out and get things straightened.
DJ
Customer Advocate at HostGator
I'm happy that a rep reached out with a fix that worked for me. It's unfortunate that HostGators email system is not effective but I'm happy to rely on Google instead.
Hey Sean,
We would still love to see if there is anything we can do to help. We have asked an Escalations Manager to reach out and see what all we can do for you.
DJ
Customer Advocate at HostGator
Recommended by Tyler Moore After I signed up I got and continue to get TONS of unsolicited and unwanted emails from people selling web site stuff
Coincidence? I doubt it. If not for that this would be a really good experience
Hey Kermit,
It sounds like you never signed up for domain privacy. That would keep all the spam calls from coming in. It's never too late to sign up for it!
DJ
Customer Advocate at HostGator
Used to be my favorite host platform for more than 7-8 years. Up to a few days ago i had 7 accounts and over 20 websites and domains hosted with them. However, this once amazing host has fallen down unimaginably. I've started having significant problems with my hosting, slow speeds, horrible pricing. Domains are overpriced although they sell it through Launchpad INC which as far as i understand is their own company. However, if you purchase through hostgator you will be asked to pay around 15 USD more for domain privacy which in launchpad is included for free, see the attached pictures! Its unacceptable! As for hosting, they lure you in with some interesting offers in the beginning and then enjoy your renewal pricing (for the same horrible hosting service)! Loading times on their hosting accounts have become absolutely horrible. Customer support on the other hand has no idea what they are doing more often than not! A domain which was set to expire recently was deleted from my account. Without warning email, without asking if i would like a renewal. I contacted support which "re-registered it for me" 4 days passed and domain is in propagation. Recontact support and they figure "something was not activated"... It was the domain which supported emails of a medical clinic! I have changed my hosting provider for 99% of my services and the difference is night and day. This week im moving the last remaining services to a new provider. Im done with this host. Do yourself a favor and stay as far as possible from them. I dont know how they managed it but they somehow drowned that poor gator that they have in their logo in a very veeeery deep lake. I highly doubt he'll come up to dry ground any time soon!
Hey Arlind,
We are very sorry to hear you feel this way. We do charge for Domain Privacy just like every other hosting company. We hate hearing it took so long for your domain issue to be fixed. Rest assured it won't happen again. We wish you luck on your future hosting endeavors.
DJ
Customer Advocate at HostGator
I like how timely you guys responded after I complained.
Hey Anne,
We are more than happy to help our customers! We are glad everything is taken care of now. Thank you for updating your review!
DJ
Customer Advocate at HostGator
My last host got sold to a company that was unresponsive. I had been there for 21 years.
Hey Donald,
We would love to know why we got such a low rating. We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
Because of less pricing now you are charging high for existing customers and charging less to new customers.
Hey Zubair,
We have someone reaching out to see what we can do.
DJ
Customer Advocate at HostGator
I was looking for an all-in-one dashboard with simplicity as I am not an expert with websites and HostGator checked off on all my boxes of wants and needs for my website. Thank you for making it easy for those of us that do not have experience.
Hey Tamantha,
Thank you for such an awesome review! We definitely appreciate it.
DJ
Customer Advocate at HostGator
I've been WAY overcharged. Paid around $600 total for a $70 package. I would like a full refund for everything. I'll be calling customer service for the third time now.
Hi Mantas,
Oh no! This does not sound right. I have brought this to the attention of our escalations team so we can see what we can do to make this right. They will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
This has been the error I have been encountering since yesterday I could not assess the admin of website. My email *******@gmail.com
Hi Adeniran,
Oh no! We are sorry to hear you have been running into this error while trying to access your site. We definitely want to look into this and do what we can to resolve this problem. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jan,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator