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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
I don't recall, but we have been with HostGator a long time. You do good work.
Eu já havia comprado outros domínios e minha experiência foi muito boa.
Quando preciso de ajuda o suporte está disponível a qualquer hora.
Hola Vanderli,
¡Gracias por la amable reseña!
Marissa
Defensor del cliente en HostGator
Hi Vanderli,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Im gettin frustrated that i cannot move forward with wordpress because error codes. Everything has been an error since signing up. Cant update the email address bc an error code now was provided with a ticket number that i lost.
Hi Daniel,
I am sorry to hear you have been running into these errors while using HostGator. I have brought this to the attention of our escalations team and they will be in touch soon to get this resolved. Thank you for letting us know!
Marissa
Customer Advocate at HostGator
I'm trying to get google and Microsoft credits but there is no option. Support has been stalling me for anything i ask. "We are checking" etc. this is the only thing they have said and then the chat expires because of inactivity.
Hey Hammad,
Let us see what we can do! We have asked an Escalations Manager to reach out to assist.
DJ
Customer Advocate at HostGator
Flexibility and help in the tech support in addition to the hosting options.
Hey Suzette,
Our support is pretty good! Thank you for your review!
DJ
Customer Advocate at HostGator
Because your rates are very good & its quick to checkout! Perfect work guys!
Hey Irene,
Thank you for your AWESOME review!
DJ
Customer Advocate at HostGator
You apparently have no discernible or locatable onboarding process.
And your website will not allow me to sign into cPanel.
On top of that your support person, who makes a living telemarketing, cannot grasp the English language or understand that his Vietnamese accent makes him unintelligible.
He uses the English name James and is in Piscataway, New Jersey.
Hey Robert,
We are sorry to hear you had a poor experience. We will be more than happy to reach out and see how we can help. We have asked an Escalations Manager to do just that!
DJ
Customer Advocate at HostGator
Amazing - above and beyond... personal attention from customer service - and very responsive emails and actions from tech support - in setting up, migrating and troubleshooting issues.
Hey Christopher,
We are so glad we could provide you with such great service. Thank you for your updated review!
DJ
Customer Advocate at HostGator
The monthly payment option and affordable. Never have any problems.
Hey Nicole,
No problems are exactly what we want to hear! Thank you for leaving such a kind review!
DJ
Customer Advocate at HostGator
Customer service is terrible at explaining process.
Hey Daniel,
We hate to hear you had a poor experience. We would love to get you your explanation to you. We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
It offers best options for professional developers like me. I am giving 4 stars because i cannot change/update my mobile phone number in billing information profile.
Hey there,
That's strange. Reach out to our frontline support! They should be able to change all that for you!
DJ
Customer Advocate at HostGator
There seems to be a language barrier with you support staff.
Hey Jamie,
We would love to see if there are still any issues you are experiencing. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I haven't the slightest idea how to navigate HostGator, not Wordpress.
Where do I find EASY tutorials to make my site better?
Hey Kenneth,
Have no fear, we are here! We can point you in the right direction. We have asked an Escalations Manager to reach out to see how we can help!
DJ
Customer Advocate at HostGator
I have been here for a long time, and the service is good
Hey Adiel,
We are curious as to why the low rating if you are happy with our services. Did something happen? We are here to find out. We have asked an Escalations Manager to reach out and make sure everything is okay!
DJ
Customer Advocate at HostGator
I gave you 1 star because the customer support I received today was extremely horrible. They kept me on phone for over 1 hour without solving my issue.
Hey Elizabeth,
That is not okay. Let us see what we can do. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Website builder sucks! Nowhere even close to other drag and drops offered by places like godaddy.com
Hey Bernard,
We are sorry to hear you are having issues with our drag and drop builder. You can try WordPress to see if that would better suit you.
DJ
Customer Advocate at HostGator
It's taken over a month and a half to fix my issues still working on changing pin haven't been able to do so yet and change payments
Hey Joan,
Well it sounds like you have a lot of things we need to take care of. We would love to help. We have asked an Escalations Manager to reach out!
DJ
Customer Advocate at HostGator
Go daddy is freaking unusable sometimes. I had this thing up and running in like 30 minutes
Hey Paul,
Thank you for choosing HostGator! We are happy to have you here.
DJ
Customer Advocate at HostGator
Hey ET,
You have no idea how happy we are to hear this! Thank you for your review!
DJ
Customer Advocate at HostGator
Unhappy with service from old company and an increase in prices because email will now be with Microsoft.
Hi Gary,
Thank you for choosing to be apart of the HostGator community!
Marissa
Customer Advocate at HostGator
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ronald,
We are always happy to hear this. Thank you for the kind review!
Marissa
Customer Advocate at HostGator