From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
I have tried to set up an additional domain name for a new website that I am creating. I was charged the fee for the 2-year plan but now when I try to access it gator.com is showing it as not registered. I reached out to customer service/ tech support and was told it should be updated in 24 hours, but that has not happened either.
I didn't. I cancelled and your customer service is horrible
Hey Kaneicia,
We are sorry to hear that you cancelled but we wish you luck with your future hosting endeavors.
DJ
Customer Advocate at HostGator
Wordpress would not install... my manual upload also don't work... tried live chat that also didn't help
Hey Fahim,
Have no fear, we are here! We have asked an Escalations Manager to reach out and assist you with your WordPress installation.
DJ
Customer Advocate at HostGator
I had very good experience about host gator. I love Hostgator
Hey Hassan,
We love you too! Thank you for your review!
DJ
Customer Advocate at HostGator
Price, but after the fact, I see the migration process was unbelievably simple and painless. I am MORE than satisficed so far.
Hey Lance,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Excellent sales staff... so helpful! Thank you, Greg!
Hey Mary,
We are so glad to hear Greg was able to help you! Thank you for your review!
DJ
Customer Advocate at HostGator
I read reviews that said it was good for hosting ASP.Net applications. I can't log intp Plesk. How can I use HostGator if I don't have access to the cPanel?
Hey Stephen,
We would love to get you into your Plesk account. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Need to update website and can not find any real help or information
Hey Rich,
Let us help you out there! We have asked an Escalations Manager to reach out and assist!
DJ
Customer Advocate at HostGator
Very easy to migrate my WordPress website over to my HostGator account. Great Customer Support too.
Thank you!
Hey Don,
That is so awesome! Welcome to HostGator!
DJ
Customer Advocate at HostGator
It's affordable and easy to get a site up and running very quickly
Hi Allen,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
I've always gotten great customer service at HostGator. I also find the tools easy to use and provides easy to understand instructions.
Hi Robin,
We are always happy to hear this. Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Temporary domain does not work. Pages dont publish
Hi Kai,
Oh no! We definitely want to look into this and see what we can do to get this resolved as quickly as possible. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
From a video on you tube I guess I'm too impatient I was hoping too spend the last 4 hrs building a web site now I'm like why did I Evan bother just wasting money I'll never get my business on the search engine in my area I've got 19 years experience in my concrete. People complaine the coustomers can hardly get a concrete guy to return there calls I am eager too work but cannot get connected to my audiance
Hi Ezekiel,
It's unfortunate to hear you have been running into these problems while using HostGator. Our escalations team will be in touch with you soon to see what we can do to help. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
It seemed to be the best value of all I was considering.
Hi John,
Thank you for the kind feedback!
Marissa
Customer Advocate at HostGator
Not very happy so far... Just want a valid email business address
Hey Jenna,
Let us help you with that! We have asked an Escalations Manager to reach out and assist!
DJ
Customer Advocate at HostGator
Hasta ahorita muy bien el servicio. Gracias.
Hola Alvaro,
Gracias por tu reseña.
DJ
Defensor del cliente en HostGator
Hello Alvaro,
Thank you for your review.
DJ
Customer Advocate at HostGator
Smooth and ez to work with, perfect customer service!
Hey Mowafaq,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Good deal with the domain name and website. Also, already had some familiarity with WordPress so that was a plus.
Hey Jonalu,
Thank you so much for your awesome review!
DJ
Customer Advocate at HostGator
A friend recommended it to me. So far I am impressed.
Hey Louis,
Looks like your friend made a great recommendation. Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
Price and support and I wonder why I have to write so much
Hey Adam,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Melissa,
While we aren't Gator.com we can see what we can do to help! We have asked an Escalations Manager to reach out!
DJ
Customer Advocate at HostGator