HostGator

Host Gator is failing to resolve our issue. We have contacted them three times now and they are not following up and don't seem to really be able to fix the problem. The problem is that we are unable to access our website and email from our place of business (IP address). This is unacceptable. We are considering transferring to Go Daddy or someone else because we are just unable to do anything with the services and no body is fixing it.

All functions work as advertised -- we've had no problems at all.

I have a serious problem with the Wordpress staging process whereby my production database was deleted when the staging site was deleted.
I have been told a backup as of Jan 04 is available and it will be available to me for $50.
If I have to pay, so be it, although I feel the staging process itself has a problem.
I won't know until I hear from the tech support people, it's been a few hours now and nothing yet.
Until today I have been very satisfied with HostGator. This is a big problem and, of course, I am kicking myself for not doing my usual repetitive backups. Honestly I didn't because I was finishing up the site and trusted the staging process too much.
Lesson learned.
If this backup is provided correctly and reasonably I will also note that good experience.

I was happy with Hostgator a few years ago but was away from website creation for a while. When I decided to come back, I opted into a company with a one-time fee for hosting, email, etc and lots of promised perks but I had one problem after another and was not able to get a website up and running. The owners all sent me promo emails for related products to buy but never any info about the hosting company itself. Support was slow and sketchy. I was so frustrated at one point that I told them by email (which was the fastest was to contact them!) that I was seriously thinking about going back to Hostgator. That didn't seem to phase them though. They had gotten my original payment so I guess that was their only purpose in advertising the hosting package. Can you tell I'm still miffed with them? Cheaper is not always better!
Anyway, I'm back hopefully for a long time with a company I'm sure will supply the service and components I need for success.

Was able to repair my site quickly by downloading new software.

I have been with HostGator for several years and the customer service has gone from spectacular to challenging. I now cringe when I need help. I get different answers about what is possible from different agents. I don't like the chatbot at all - it's just a waste of my time. It was more efficient and effective to just immediately connect me to an agent who could help. My SSL certificates keep not working for some back-end reason. The web-designer sometimes won't save and I have to log in on a new page, start over, and copy and paste the work I did - there are just a host of problems I never experienced before that I have been experiencing since HostGator decided to change the way customers are served. If it doesn't improve I will have to find a different host.

I don't remember why we chose HostGator; it was at least two years ago and I wasn't personally invested in the choice. I probably helped with it, and it probably involved a mix of the price and services on offer, but I generally put stuff related to this job out of my mind whenever I can get away with it. I do remember the reason we left our old host: our site got hacked and that host was not up to the task of helping us any further.

I got it because of good price and unlimited domain hosting. But since I signed up, I have found that the chat is always helpful and solves my issues quickly. So far I have only put up a WP blog and a simple Joomla site. I am looking forward to building a e-commerce site with your help.

The customer service is excellent. Whenever I have an issue or question about my website, I call the customer service. They are very knowledgeable and patient to let me understand how to solve the problem.

In hindsight it was a mistake to choose AND remain with HostGator. All my sites and domains were down, caused by HostGator. 12 domains and sites in total. They re-created them, changing contact info, locking the domains from transfers and I still haven't been able to update or create my sites in 5+ months, but they won't help, no credits and run customers in circles. Requested a refund, nope. Now have to resort to chargebacks for one company. Worst experiences in my 12+ years of building website.

My only issue is that it is sometimes down which I assume is normal with hosting but 98% of the time it's up and running smoothly. Amazing customer support and many options and add-ons to choose from and scale up when necessary.