HostGator

I almost gave you 4 stars but then I realized that everything I needed was provided. I had to build a fresh Drupal site and launch it within a very short window. HG's SSH access was perfect. The ability to generate pubkeys from HG allowed me to add a GIT repo when I feared I would have to go many rounds of support calls/chats/emails/etc to get that set up.
I'm a skilled Linux server admin but the client really wanted to use HG. I have to say, this went very very well! HG and your team offer a quality service that even Web Pros can appreciate and use.

Most of the people had no clue why this problem occurred. I had to literally tell them what was supposed to be done... First three agents disconnected the chat saying "oh on my end the website is working" without knowing that my ip could be blocked on their side. I think that the agents are not well trained

I have experienced very good customer service that is dedicated to providing its customers with resolutions. This domain provider works great for web professionals, but anyone of any knowledge level can use the service because of the customer service.

Cost has gone way up and service way down. I am a long time customer but I will tell you I am shopping my needs. I used to be able to pick up the phone get help and get back to work. Now it's an impossible long wait and forced to chat which is no better. Clear communication via current platform is frustrating. The huge price increase now takes you out of a value provider to a high end provider. Problem is your level of service has gone down way down.

You have been a reliable host so far. The new version requires more and confusing steps for me to access to my files to update. I use Visual Studio to create content, then upload to HostGator. Your priority should provide "how to make it easy to access and update my files", instead of selling me features I don't need. Thank you, guys for being a good reliable host. Please continue with your previous model "better service" than your new "more sales" approach,

I had hostgator for a few years, but just recently the support has been not good. I believe since you guys offer new services developing websites you do not provide support for self host clients like myself. One of the reason why I had you as hosting company was for the great customer service and support with issues on the actual website contents. Now I need to pay extra for web developing and hosting services without support, which in essence there are faster hosting companies who offer better deals with the limited support you guys offer now. It is a big disappointment, I know you guys have to make money but for people like me who was using your service for self develop websites now i have to look for other options.

You have recently charged my brother (Sergei Orgunov) for his business account for 3 years but the order is not on the order list. There is no way to retrieve his receipt for his tax purposes. I've been using Hostgator for about 20 years and never had any problems. Yet, since you changed your portal, I see glitches like missing header and it has become much harder to navigate to where I need to go. I am not sure I will want to continue using your service or refer anyone else to it (as I always did) after this major glitch in your system. He has been calling you but got nothing. Please fix it for him as soon as possible. He paid more than $700, he has the charge on his credit card and no money was returned. This is highly unprofessional.
Anatoliy Orgunov (Web master).