From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
I created an account but it is now 30 hours that my cpanel is not active. I also cannot start a live chat.
Offered what I was looking for at a reasonable price.
Hi Asu,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
It is as bad as a scam. We bought dedicated server from hostgator and we have been having issues after issues in setting up our domains. Their support guys are clueless and poorly trained, so they always deviate from the real issues by providing irrelevant and false information. They used to be much better in the past, but seems like their services have sharply declined recently.
I bought hosting and domain 5 hours ago, the domain does not work. I can't find any help to sort out the domain issue. Quite disappointment.
Hi Jie,
Oh no! We definitely want to look into this and see what we can do to make this right. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
I updated my credit card and still been getting notifications that my account is past due it's very frustrating
Hey Justen,
We would be more than happy to look into this and make sure everything is taken care of. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Because it is reliable and trusted platform to develop a website
Hey Alizar,
Thank you for your review!
DJ
Customer Advocate at HostGator
I am having trouble using my domain name on my other website.
Hey Adrianna,
We would love to help out and see how we can get this working. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Low Price was my deciding factor in changing hosting companies!
Hey Michael,
We do have low prices! Thank you for your review.
DJ
Customer Advocate at HostGator
Taking money out my account when I didn't approve.
Hey Dominique,
We have taken a look at your account and we are more than happy to make things right. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Need to change my name on the account however can't find where to do that also tried to download wordpress however not successful
Hey Maja,
We would love to help! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Great service and product, I recommend to all clients
Hey Travis,
We appreciate the recommendations! Thank you for your review!
DJ
Customer Advocate at HostGator
Been with them a while. Not super fond of learning curve changes. Hope u folks can get me up to the top of google searches on Lake Glenville NC.
Hey LLC,
We will definitely do our best to get you there! Thank you for your review!
DJ
Customer Advocate at HostGator
The best web service on the planet, they offer free consultation, they're products are on point, i honestly never seen such quality company.
Hey Radu,
We would love to figure out what is going on. We have asked an Escalations Manager to reach out to see if we can be of any assistance.
DJ
Customer Advocate at HostGator
Moved away from another hosting provider. The pricing and free extras included with HostGator made it very attractive.
Hey Lucien,
We are so happy to have you join the HostGator family! Thank you for your review!
DJ
Customer Advocate at HostGator
Es el mejor hosting del mercado virtual.
Hola Marcelino,
Gracias por tu reseña.
DJ
Defensor del cliente en HostGator
Hello Marcelino,
Thank you for your review.
DJ
Customer Advocate at HostGator
I have made 4 calls and hours ont he line with various technicians to complete my website migration, it is still not completed. Somehow Hostgator has scrambled my account with someone else. Everyone is so nice but I don't understand the lack of competence. I've already paid you and I not only want to take my business somewhere else, just want to cry at this point. I don't understand how this can be so hard for a company that specializes in these transactions. Please HELP.
Hey Krista,
Have no fear, help is on the way! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Research led me here but your customer support added so much value to the experience.
Hey Leon,
We are so happy to have you join the HostGator family. Thank you for your review.
DJ
Customer Advocate at HostGator
Since creating my account, the hosting package has been pending. I spoke to someone over live chat who said it would take 2 hours just to process. 4 hours later nothing had changed so spoke to another person who then said it would take upto 8 hours. It has now been 15 hours and again nothing has changed I still cant access or do anything. For the amount of money spent I would expect much better service.
Hey Ben,
We hate to hear you had issues. We would have loved to help get this fixed but it turns out you cancelled your account. We do wish you luck on your future hosting endeavors.
DJ
Customer Advocate at HostGator
Host gator us hands down the best hosting site on planet earth
Hey Brandon,
We are so happy to hear you feel this way! Thank you for your review!
DJ
Customer Advocate at HostGator
Im having a huge amount of trouble connecting my gator host website with wordpress and updating my emails. This seems to be extremely not user friendly.
Hi Sonya,
Oh no! I am sorry to hear you have been running into these problems while using HostGator. We are more than happy to reach out and see what we can do to help you out. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
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Hi Alireza,
This does not sound right. We definitely want to look into this and get it resolved as quickly as possible. Our escalations team will be in touch soon to do just that. Thank you for letting us know!
Marissa
Customer Advocate at HostGator