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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
It was easy to use before, now I waited for hours for my domain to work and now it is still not working?! The inconvenience sucks.
Your chat is stuck on loading screen, by searching the internet it seems to be e a recurring problem (chrome), Fix it or loose Clients
Hi Sam,
Oh no! We definitely want to get this resolved as soon as possible. I have created a case with our escalations team as well in order to reach out and see if there is anything we can do to help you out. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
I bought my domain name and hosting package last week I still cannot get to the manage part to build the site and the domain name is not live when searched for. Is this a scam. Steven Johnson email *******@aol.com
Hey Steven,
We are definitely NOT a scam. You can best believe we will be getting to the bottom of this. We have asked to have an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Hi everyone! I build websites to blog when inspired! Thanks Host Gator!
Hey Gretchen,
You are most welcome! Thank YOU for choosing HostGator!
DJ
Customer Advocate at HostGator
Price and lots of positive feedback from your existing customers
Hey Colin,
That is a good thing to base your reviews off of! Thank you for your review!
DJ
Customer Advocate at HostGator
Porque es eñl lugar donde me dieron el mejor servicio
Hola Luis,
Gracias por tu reseña.
DJ
Defensor del cliente en HostGator
Hello Luis,
Thank you for your review.
DJ
Customer Advocate at HostGator
Best web hosting platform I've been on and I've tried a few.
Hey Kyle,
Thank you for such a great review!
DJ
Customer Advocate at HostGator
I was having technical issues with my previous host.
Hey Janel,
We would love to know why we got rated so low. We have asked an Escalations Manager to reach out and make sure everything is okay.
DJ
Customer Advocate at HostGator
Consistently in the top 10. A little clunky to navigate (for a novice like me) and lots of "added features" that cost extra...
Unable to log in a couple of hours ago as well, hence the 3 stars so far
Hey Horst,
We appreciate the feedback and would like to make sure you are able to log in. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
You were recommended by the "Lazy $#*! Stoner" youtube channel
Hey Wayne,
That's an interesting place for sure. Thank you for choosing HostGator.
DJ
Customer Advocate at HostGator
Cheap plans and had a good reputation. Easy to get up and running
Hey Sarah,
2 good reasons to choose HostGator! Thank you for your review!
DJ
Customer Advocate at HostGator
My friend told me to get hosting from hostgator while it is working good thanks to kwiksadult
Hey Sudip,
Sounds like you have a good friend there! Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
Cant get proper tech support and it takes forever to resolve issues:-(
Hey Ashesh,
We would love to get you the help you need. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I choose HostGator because their prices are quite affordable.
Hey Joseph,
That is a good reason to choose HostGator. Thank you for your awesome review!
DJ
Customer Advocate at HostGator
I came across host gator online and never looked back
Hey Nathanael,
We are so glad to hear this. Thank you for your review!
DJ
Customer Advocate at HostGator
A friend recommended me to the website site and I thought I would give it a shot. So far so good!
Hey Suarez,
We think you have a pretty awesome friend! Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
Siempre me han ayudado a resolver cualquier dudo o inconveniente que se me presente.
Hola Mayisela,
Gracias por tu reseña.
DJ
Defensor del cliente en HostGator
Hello Mayisela,
Thank you for your review.
DJ
Customer Advocate at HostGator
I was incorrectly billed a year ago, and now you billed me again for something I have cancelled.
Hey Kerry,
We apologize for the mishap but we have made sure you have been refunded and the account has been cancelled.
DJ
Customer Advocate at HostGator
Awesome! Great Service, Great Product and I love it
Hey Ronald,
We love hearing this! Thank you for your review!
DJ
Customer Advocate at HostGator
It was highly recommended, but there have been snags getting setup.
Hey Jay,
We definitely want to make sure your all taken care of and no more snags are being made. We have asked an Escalations Manager to reach out and see if we can be of assistance.
DJ
Customer Advocate at HostGator
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rus,
It's unfortunate to hear you have been running into this problem with your domain name. We would be more than happy to take a look into this and see what we can do to help. Our escalations team will be in touch soon to do just that. Thank you for letting us know!
Marissa
Customer Advocate at HostGator