From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
I cannot find a section to edit my DNS Records. If it is ever there. Can you make it easily accessible?
It's a you-get-what-you-pay-for host. Slow and cheap.
Hey Joseph,
We would love to look into this and see how we can improve your speed. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Your system isn't working. I can't check my email.
Hey Don,
We understand how important email is to your business. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Have used before and recommended to me by a colleague.
Hey Leonie,
Thank you for your review!
DJ
Customer Advocate at HostGator
A referral from an influencer on YouTube. I was also having trouble with my current hoster so the timing was perfect...
Hey Sonia,
Perfect timing indeed! Thank you for your review!
DJ
Customer Advocate at HostGator
Recommended by Tyler Moore and enjoying the experience. Thank you!
Hey Jessica,
You are most welcome. Thank YOU for your review.
DJ
Customer Advocate at HostGator
So I am pointing my domain here, but I can't find any way to actually edit my website since I can't get to it by domain name. I'm sitting here completely frustrated that I can't reach anything that I can actually edit after installing Concrete this morning. I can't even tell if Concrete is correctly installed.
How do I get to anything I can actually edit while my users start popping in to look?
Hey Glenn,
We would love to help out with that! We have asked an Escalations Manager to reach out!
DJ
Customer Advocate at HostGator
Have had you for years. Easy to work with and excellent support.
Hey Kimberly,
That is SO good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Extremely bad and irresponsible scam company that can give me a miserable refund for more than 2 months. Have extremely illiterate customer support who make a lot of mistakes during our infinite conversation where I tried to get my refund. All of customer support agents are from India with a really bad quality of communication.
Never trust this company!
Hey Igori,
We would love to see how we could fix things but it appears you have cancelled your plan. We wish you luck on our future hosting endeavor.
DJ
Customer Advocate at HostGator
Because it is so familiar to me as a web developer.
Hey Jeronimo,
Thank you for choosing and reviewing HostGator!
DJ
Customer Advocate at HostGator
The price and functionality. Don't go too expensive and I'll be a customer forever 888.
Hey Jose,
Thank you for your review!
DJ
Customer Advocate at HostGator
I have tried to cancel my subscription for years now and you have blocked me at every turn. I would not recommend HostGator to anyone. If you do not cancel my account I will advertise far and wide how terrible and how corrupt your company truly is...
Recommended to me by a long-time customer of yours, Deborah Saunders@ www.fullcirclecom.com and www.asoulconnection.com.
Hey Richard,
Be sure to thank Deborah! Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
Is was finally fed up and in flight from my long-time host, HostMonster; and deluded myself that you'd be better. So far, you're not.
Hey Bruce,
We would love to see how we can do better. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
My domain name has been pending for weeks and there is no feedback for the reason why the domain has been pending. I need to get my website running as soon as possible. Thank you.
Hey Uchechukwu,
We would love to see how we can help you out. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
It seemed to be the best option for hosting, and it is great
Hey Oscar,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
I wanted to create a blog where I could share my expertise and help create solutions to problems that people are experiencing or may experience in the future. Also, I was referred to HostGator by a friend who swears by their services, stating that it was the best hosting service for blogging.
Hey Tayelor,
We are so happy to hear this! Thank you so much for your kind review!
DJ
Customer Advocate at HostGator
How do i set up my website? It takes me in circles, it did not recognize my email; sent numerous request to change password, did not receive a password reset; then did recognize my email when I used a previous email sent from host gator; tutorials were not helpful
Hey Patricia,
Let us help you out! We have asked for an Escalations Manager to reach out and assist you!
DJ
Customer Advocate at HostGator
Low cost compared to other hosts, but my site was spending more time down than up, I'm hoping now that I've upgraded that will improve.
Hey Vicki,
Let us know if you continue to have issues. Thank you for your review!
DJ
Customer Advocate at HostGator
Some of my emails are marked spam or disappear from my client's inboxes. I have tried to solve this multiple times over years and nothing ever changes. I find it to be pretty poor service to sell someone email and have the product never entirely work.
Hey M,
We are more than happy to look into this for you. We have created a case and asked an Escalations Manager to reach out to assist you.
DJ
Customer Advocate at HostGator
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Chilufya,
We are more than happy to look into this. We have asked for an Escalations Manager to reach out to you so we can assist!
DJ
Customer Advocate at HostGator