From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Magazine rating, price, promise to migrate my old WordPress site.
I've found no way to link my domain name to google sites
Hey Eric,
We can definitely help you with that. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I couldn't get into my website yesterday. Chatted with support--they fixed it. Today I can't get in again.
Hey Rosa,
We are more than happy to get you logged in and make sure you don't have this issue occur again. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Getting site to work has been difficult; getting to my actual webpage is impossible; e through Wordpress "Edit Site" button.
Hey David,
We would have loved to help you with your issue but it appears you have cancelled your plan before we could reach out. We do wish you luck on your future hosting endeavors.
DJ
Customer Advocate at HostGator
A long time ago because of pricing and features. But two of my websites have crashed because of changes underneath. One was revived, but the other one wasn't. And Level 2 support never got back to me TWICE. So I had to move the site to another host, who helped me beautiful and we got the site up in a few minutes.
Hey Keith,
We are sorry to hear this is the experience you had. We wish we could have looked into this and help you but it appears you cancelled. We do wish you luck on your future hosting endeavors.
DJ
Customer Advocate at HostGator
Slowest response time on support chat I have ever had. Not impressed with my first interactions at all.
Hey Nicholas,
That is not okay at all. We want to make sure we give the best support at all times. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Always! We have multiple sites hosted at HostGator!
Hey Mike,
We are so happy to hear that! Thank you for your review!
DJ
Customer Advocate at HostGator
I recently signed up with Hostgator for my new website. Unfortunately I am locked out of the web site. I contacted Microsoft and they confirmed that the issue was not with either of my computers and that I should contact yourselves. Please could you investigate the problem. When | log into Hostgator and press "edit site" I get a message "unable to open the site". My address is www.scrabophotography.com, and my email is *******@gmail.com.
Thanking you in anticipation.
Peter Gillies
Hey Peter,
We are more than happy to get you the help you need. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I am quite new, I was just introduced a month ago by max business school. However, I have enjoyed your services so far.
Hey Honour,
That is what we want to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
I chose you because you were cheaper and offered similar services to my old provider. However, after doing a direct transfer of my old website to you, everything is just a lot slower and slightly more complicated. The 2 stars is accurate. I'm afraid I'm not impressed.
Hey Andy,
We hate to hear you are not having a good time. Let us fix this. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I am getting numerous spam call and emails. How do I stop this?!?!?
Hey Jason,
We can fix that! We will be reaching out shortly to get this taken care of.
DJ
Customer Advocate at HostGator
I have had my account for almost a month and still havent been able to start working on my site because it was with a different name server. The influencers or whoever you have selling your product did a good job of getting me here but not giving me a good enough heads up for this particular situation i'm in. They could've addressed if a customer already owned a site somewhere else a little better.
Hey Joshua,
Have no fear we are here! We will be more than happy to get this straightened out. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Good on replay but dont send warning email to renew website
Hey Fasial,
Thank you for your review!
DJ
Customer Advocate at HostGator
It appears to be simpler to use and if I get stuck I can actually speak with someone
Hey Trisha,
That is absolutely right! Thank you for your review!
DJ
Customer Advocate at HostGator
I can not receive any e-mail from out side even can send e-mail from my account!
Hey Atsushi,
We would love to get this solved for you! We have asked for an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Excellent customer service, fairly easy to create & manage content. Decent prices.
Hi Seth,
We are so glad to hear that. Thank you for your review!
Marissa
Customer Advocate at HostGator
One of the e-mail accounts doesn't work. And i haven't get enough help to solve that problem.
Hey Paz,
We would be more than happy to assist with your email issue. An Escalations Manager will be reaching out soon to help you get this taken care of.
DJ
Customer Advocate at HostGator
I have tried by phone and by chat to get help and it is like going into an abyss. The foreign people running the phones and the chat do not understand what I am asking or what my needs are. I am beyond frustrated. Where can I talk to someone in the US who understands what I need from them? I am open minded but when I have to repeat more than 3 times what I want and them wait multiple minutes while they type in my question and answer me back with basically the same info I just gave them it is NOT help or SUPPORT. Thank you.
Hey Debra,
We would love to take a look at this for you and get you the help you need. We have asked an Escalations Manager to reach out as soon as they are available.
DJ
Customer Advocate at HostGator
Online recommendation, comparison, problems wit other server.
Hey James,
Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
After almost one week my site still isnt up. 3rd day of wayting for support to contact me and still nothing
Hey Bill,
We are here to get this situated asap! We have asked for an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Walter,
Thank you for your review!
DJ
Customer Advocate at HostGator