From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
I was the victim of a fraudulent transaction last year and I am still feeling the harsh repercussions of it. My card registered for automatic payment with HostGator was replaced. I tried to cover everything the card had on auto payment, however I had not remembered my HostGator account. I just found out everything is gone. It was deleted on 2/28/2022. I found this out through customer service yesterday. I never received 1 notification of failure of payment by email or mail. I would like to think there are systems in place when something like this transpires. The customer service rep worked with me yesterday to try to restore my website and "escalated" the issue. I was told it would be back up within 24 hours and I would receive email communication. I have not received anything and the website is still down. Someone, please contact me on this issue. Christina Magdaleno *******936 and email is *******@gmail.com
J'aurais appris que c'est un grand hébergeur
Bonjour Martinien,
Merci pour la gentille critique!
Marissa
Conseiller clientèle chez HostGator
Hi Martinien,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Heard it was reliable and got a good deal on the domain.
Hi Nick,
We absolutely want to look into any issues you are having and see what we can do to help. Our escalations team will be in touch soon to do just that. Thank you for letting us know.
Marissa
Customer Advocate at HostGator
After downloading the software this afternoon, I entered the incorrect password too many times, got locked out of my account & am I'm unable to log into my account from my personal computer.
Hi Gina,
Oh no! We definitely want to make sure we get this taken care of for you. Our escalations team will be reaching out soon to assist. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Because I heard it's the best place to host a website. What I heard is 100% true!
Hi Edward,
We are so glad to her this. Thanks for the review!
Marissa
Customer Advocate at HostGator
Availability quality price service reputable support #1
Hi William,
Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
New to HostGator. Having trouble getting to my web page to edit it.
Hi Thomas,
Our escalations team will be reaching out soon to see what we can do to help. Thank you for letting us know!
Marissa
Customer Advocate at HostGator
My website was up for a week now its no where to be found.
Hi Joshua,
Oh no! We definitely want to look into this and see what we can do to help. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention.
Marissa
Customer Advocate at HostGator
It does everything I need in a hosting site, it's affordable for beginners and easy to use
Hi Rhonda,
Thank you for choosing to be apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Price and functionality were paramount in my decision. Low prices and functionality that meets my requirements now and into the future made HostGator the obvious choice.
Hey John,
We are so happy you chose us. Thank you for your review!
DJ
Customer Advocate at HostGator
Great Service, your communication line is better than most!
Thank you,
Russ
Hey Russ,
You are most welcome. Thank YOU for your kind review!
DJ
Customer Advocate at HostGator
Terrible - the site is really user unfriendly - confusing, redundant, time-consuming. Would not recommend.
Hey Layne,
We hate to hear that this as been your experience. We want to fix that! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I love HostGator. Your customer service is awesome!
Hey Trische,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
Value and service is on point with Host Gator. Five stars!
Hey Inga,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
Very difficult to use, lack of customer support, a total waste of money. Would not recommend to anyone
Hey Jamieson,
We would love to get you the service you deserve. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Host gator will let me into the portal but not the website builder when I need the website builder asap
Hey Ashton,
We would love to get you help on this. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
This is great for a platform for myself and pretty easy to use
Hey Tina,
That is so great to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
*******000
Hey Marcelo,
Thank you for the 5 star rating!
DJ
Customer Advocate at HostGator
Some minor issues when transferring a domain. It appears to be working but the screen in the portal show pending awaiting my action. Helpdesk was able to help and tell me that the transfer is in progress and all is fine now.
Hey Chad,
We are super happy to hear everything is going well! Thank you for your review!
DJ
Customer Advocate at HostGator
Flexibility, Simplicity to use, and sufficient capacity
Hey Jamie,
You really hit the trifecta there! Thank you for your review!
DJ
Customer Advocate at HostGator
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Christina,
We would just love to get this taken care of for you. We have asked an Escalations Manager to reach out and assist!
DJ
Customer Advocate at HostGator