From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
I need help migtating my exiting site from wordpress.com. I tried to fill out your contact form and get it to send. Help! I'm lost
Lower restrictions on content types and "unlimited" bandwidth/storage. Unfortunately the latter part of that appeal does not seem to be the case after all. RIP.
Hi Shawn,
Thank you for the feedback!
Marissa
Customer Advocate at HostGator
Really having a hard time setting things up. Email for example, I set it up according to the instructions. However, I can only send emails. I do not receive any emails. At first they would be marked as undeliverable. No they just seem to go into the ether.
Hi Kirk,
Oh no! We definitely want to get this looked into and do whatever we can to help. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
I have used it once. It was a good experience using it
Hey Sahr,
Thank you for your review!
DJ
Customer Advocate at HostGator
Took month 3 times in the same month
Charged me for ssl web security and I did not sign up for it.
Another charge that I'm logging in to see what it's for.
Hey Robert,
We will get this sorted out for you. We have asked for an Escalations Manager to reach out to assist.
DJ
Customer Advocate at HostGator
It was inexpensive and easy to use. We are a small group of volunteers with no funding sources. It has allowed us to set up our website and make our information about preserving and protecting trees available to the community.
Hey Alison,
We like to fit the budget of all people! Thank you for your review!
DJ
Customer Advocate at HostGator
Reviews on service and support as well as features for style of website
Hey James,
Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
Was recommended to me by my instructor. The prices and services offered are top quality!
Hey Eric,
Your instructor is pretty smart! Thank you for your review!
DJ
Customer Advocate at HostGator
The are one of the largest providers and have a solid reputation
Hey Corey,
Thank you so much for your awesome review!
DJ
Customer Advocate at HostGator
Our website was taken down without notice. We need this corrected ASAP
We have been with HostGator for close to 20 years. Overseas Tech Support
Is not knowledgeable of sympathetic of issues at hand and the seriousness of this issue. Our Business is completely shut down without our data. Had to call sales dept to get tech support in the USA spent 4 hours yesterday trying to get this issue resolved and the calls were either drop or i was hung up on after 30-40 minutes on hold waiting 3 times. Please call me *******059 to see how we can at least do a temporary fix so we can pull our data out. We are losing our google #1 rankings that took years to obtain.
Hey Mike,
We will be more than happy to take a look into this. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Me lo recomendaron y tienen buenas tarifas
Hey Yusbeika,
Thank you for your review!
DJ
Customer Advocate at HostGator
Very well done. No problems with your service. No downtime.
Hey Kenneth,
Thank you for your review!
DJ
Customer Advocate at HostGator
I chose hostgator because of excellent review on other sites. However, since I have tried to operate within the system I has been unable to import my blog (which was only 7 posts long). In addition attempting to upload images results in a failure to upload every time. If this is how you treat new customers I can't imagine how you treat long time customers that have been locked in for years.
Hey Miriam,
We would be more than happy to look into this. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Price, features.
First call was wonderful and full of good info. Spoke with a young man obviously from US. Clear reception, no background chatter from other personnel.
Second call was awful. Poor reception, noisy staff in background, difficult to understand accent.
Hey David,
We would love to address this. We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
There was live customer services and I really appreciate that.
Hey Bethany,
We are more than happy to provide live customer service! Thank you for your review!
DJ
Customer Advocate at HostGator
It is more popular than other websites and I have seen most hosting company
Hey Patricio,
We are pretty popular! Thank you for your review!
DJ
Customer Advocate at HostGator
How long its takes to lounch my web site in internet, I install wordpress 15.03.2022, checked today 16.03.2022 there is error that site can't be reached.
Thank you,
Daiga.
Hey Daiga,
We would be more than happy to help with that error. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I get constant spam phone calls and sales text messages after signing up with your service.
Hey Brian,
We are pretty sure we know what the problem is. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Was with Ipage and could not understand support people
Hey James,
Thank you for your review!
DJ
Customer Advocate at HostGator
Easy to use intuitive platform; promotional price!
Hey Ilie,
2 great reasons to choose HostGator! Thank you for your review!
DJ
Customer Advocate at HostGator
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lance,
Oh no! We absolutely want to look into this and see what we can do to help. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator