From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Everything has gone smoothly from start to finish, very user friendly
Não consigo acessar o site não fica claro onde tenho que ir
Oi Roberto,
Ah, não! Nossa equipe de escalada entrará em contato em breve para ajudá-lo. Obrigado por trazer isso à nossa atenção!
Marissa
Customer Advocate na HostGator
Hi Roberto,
Oh no! Our escalations team will be in touch soon to help you out. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
I choose HostGator because based on the info I researched setting up my website was going to be super easy! This is ending up being an expensive BAD MISTAKE! I have no idea where to start and I keep getting directed to WordPress which seems as UNUSERFRIENDLY as it gets! Thanks for taking my $$ and I still cannot set up my website!
Hi Melissa,
Oh no! I am sorry to hear you have been running into these issues. I have brought this to the attention of our escalations team and they will be in touch soon to help you out. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
The features. However, I am unsure that I am getting all the features I 'thought'. Still evaluating. Also, I had problems last night attempting to publish the site without any descriptive, actionable error message. Is simply said there was a problem, call support, which is useless.
Hi Aaron,
It's unfortunate to hear you have been having these problems. We definitely want to look into this and see what we can do to help you out. Our escalations team will be in touch soon to do just that. Thank you for letting us know.
Marissa
Customer Advocate at HostGator
Hosting features are excellent and extensive, and so much is included at no extra cost, such as unlimited email addresses with my domain. Quite unlike GoDaddy, which I just left.
Hi Pamela,
We love to hear this! Thank you for the amazing review!
Marissa
Customer Advocate at HostGator
So you buy these products and none of it makes sense - there should be a checklist on where I am. All I know is I bought SSL and several other things.
Hi Suzanne,
We definitely want to reach out and see what we can do to help you out. Our escalations team will be in touch soon to do just that.
Marissa
Customer Advocate at HostGator
I am testing out other hosting services to consider switching away from Dreamhost. So far it's been difficult to get things off the ground and there have been hidden gotcha charges compared to what the salesperson told me.
Hi Mary,
Oh no! We absolutely want to look into this and see what we can do to help you out. Our escalations team will be in touch soon to do just that.
Marissa
Customer Advocate at HostGator
Best server in the world with awesome support guys.
Hi Hasnain,
We are always happy to hear this. Thank you for the kind review!
Marissa
Customer Advocate at HostGator
I thought that by registering with you, I could finally download Word Press to my computer. In addition to the initial fee I paid to sign up with you, I've now paid $89.70 to REALLY use you as a host site. Then I find that you want more money for me to be able to download WP. What happened to having a blog free with Word press? I want
Amazing hosting service provider especially customer support.
Hey Rheq,
Thank you for your review! We appreciate you.
DJ
Customer Advocate at HostGator
So far so good, I'm enjoying the experience. I hope it continues like this in the continuity of the work.
Hey Beatriz,
Let us know when you need us! Thank you for your review!
DJ
Customer Advocate at HostGator
The guy I spoke to was very knowledgeable and I haven't had to call tech support yet.
Hey Joe,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Price was right and I've used this before but I see now that chat support is back which helps a lot.
Hey Anna,
Thank you for your review!
DJ
Customer Advocate at HostGator
My experience has been great with Hostgator and I haven't had any issues or problems.
Hey Andrew,
That is so awesome to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Seemed like a good choice, but I'm having consistent issues.
Hey Miland,
We don't want you to have issues. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Because it provides a solid foundation to it web designer and business entrepreneur
Hey Sam,
That it does! Thank you for your review!
DJ
Customer Advocate at HostGator
Difficult to navigate, little explanation, not intuitive
Hey Christopher,
We are more than happy to help make things a little easier. We have asked an Escalations Manager to reach out and assist!
DJ
Customer Advocate at HostGator
Options and price is excellent. Service is excellent. The entire experience has been positive.
Hey Harold,
Thank you for your review!
DJ
Customer Advocate at HostGator
I am just trying the hosting services and its functions.
Hey Cuong,
Good reviews do have a way of swaying people. Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
I heard y'all were great and I have found that to be true. Whenever I have had any issue the HostGator team has always been excellent at answering questions and solving problems. Must admit... I also love the gator!
Hi Christen,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gary,
We are always happy to hear this. Thank you for the kind review!
Marissa
Customer Advocate at HostGator