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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
My phone doesn't stop ringing after i both my service with you guys.
User friendly and the 24hr chat has been a god sent! Fantastic service!
Hey Maicie,
Thank you so much for your review!
DJ
Customer Advocate at HostGator
Great customer help was awesome. Quickly resolved issue. Highly recommend HostGator!
Hey Deborah,
We just absoultely love to help. Thank you for your review!
DJ
Customer Advocate at HostGator
HostGator appeared to be very good but I admit I don't know what I am doing and I appear to be in loop of mistakes and can not get the help I need. Can you help me with CampSKP.net?
Hey Clarence,
We can defintiely help you! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
At the time I started, it seemed to be best value for money.
Hey Leslie,
It is a good price. Thank you for your review!
DJ
Customer Advocate at HostGator
Good hdkskbxbKvzjajhvxkzjbshvskkbavsbkdogavvsvbsjgdhsj
Hey Adnen,
Thank you for your review.
DJ
Customer Advocate at HostGator
Website is very heavy. Loads very slowly and tend to stuck
Hey Johnny,
We are more than happy to look into this for you. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
The customer attendant is so nice. Thank you so much
Hey Ronilo,
That is how customer service should be. Thank you for your review.
DJ
Customer Advocate at HostGator
Alls well that ends well asdfklasdjf; lkjasdf; lkjasdf; lkjasd
Hey Ryan,
Thank you for your 5 star rating!
DJ
Customer Advocate at HostGator
I had a problem, and it was solved fast and efficiently
Hey Darius,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
Good. I am pleased with the service. BUT the 5 minute rule in the chat room is terrible. Please do something about it, make som buzzer or light to alert you it is going to close, it is very hard if you are doing something on the computer to stay in one window all the time.
Hey Vasilios,
Thank you for your feedback. We greatly appreciate it.
DJ
Customer Advocate at HostGator
I've used them before and their customer service is simply the best.
Hey Thomas,
Thank you for your review!
DJ
Customer Advocate at HostGator
Cost and recommendations during research regarding website development.
Hey George,
Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
Drake helped me till I got full access to my website
Hey Gamal,
We are so happy to hear Drake did such a wonderful job. We will let their supervisor know!
DJ
Customer Advocate at HostGator
I can't get enough support, very disappointed
Had issues called several times to resolve it but it was finally resolved
Hey Brenda,
We are glad we could get your issue resolved. Thank you for your review.
DJ
Customer Advocate at HostGator
OK, no problems, quick solution to issues, quick response time to issues
Hey Charles,
Thank you for your review!
DJ
Customer Advocate at HostGator
Actually I was suffering to remove that blue crocodile but everything went ok
Hey Zahra,
We are glad you got it figured out. Thank you for choosing HostGator.
DJ
Customer Advocate at HostGator
Excellent service, very efficient indeed. I will always recommend it to any of my friends or business partners.
Hey Patrick,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
Everything is professional and easy to understand and follow upon.
Hey Erzsebet,
That is how hosting should be! Thank you for choosing HostGator!
DJ
Customer Service at HostGator
The price was competitive and was ranked as easy to use. So far, it has not been that easy.
Hey Lorie,
We would be happy to help. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Marco,
We can fix that. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator