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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
So far so good. No complaints. I think that I may be working with Host gator for years to come.
Good experience. Helpful Live Chat feature resolved my problem immediately.
Hi Hak,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Was great issue resolve in 1 interaction the agent fix it he was polite and even provided recommendations on the issue
Hi Dave,
Thank you for the amazing review!
Marissa
Customer Advocate at HostGator
Had to ask twice but problem was resolved under 48 hrs
Hi Jp,
We are happy to hear the issue was resolved. Thank you for the kind review!
Marissa
Customer Advocate at HostGator
It is stable to now, it sometimes looks slow but I wish to be good after that
Hi Wafik,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Muy pronta atención de consultas, excelente servicio
Hola Rolando,
¡Gracias por la amable reseña!
Marissa
Defensor del cliente en HostGator
Hi Rolando,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Quick & seamless transition. Transfer beat the estimates.
Hey Pat,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
HostGator Company so far is the best for me. Whenever I talk to support, I find the answer in a timely manner. Thank you all, and God willing, I will continue with you along, God willing.
Hey Asmaa,
Thank you for such a kind review!
DJ
Customer Advocate at HostGator
Website and domain transfer have been completed successfully and in a short time.
Hey Andrei,
That is how it should work! Thank you for your review!
DJ
Customer Advocate at HostGator
This was all new to me so I was sort of lost. What I did was looked up some youtubes, found a guy I could understand, and just had it on my Ipad next to the computer and followed along.
Hey Joe,
We are so glad to hear you found you way! Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
Very well satisfied of the result. The site is user friendly and that was what mattered to me. My subscribers appear to enjoy it and it is a great tool for my work.
Hey Citoyen
We're happy you're happy! Thank you for your review.
DJ
Customer Advocate at HostGator
The original setup took way to long. I had to contact support at least 3 times before getting the issue resolved. Then it took longer that usual for my domain to propagate.
Hey Derrick,
Thank you for your feedback. We definitely appreciate it.
DJ
Customer Advocate at HostGator
I started using HostGator a few days ago. It has been well recommended but although the support team has been really nice, sometimes when I ask for help, I end up with a link for me to investigate and try to understand how to solve my question. For example, I was interested in knowing how to check my emails from my cell phone, and they sent me some links on how to do it, and I started, but I don't know if the info isn't updated or it's just that is something new for me and I just couldn't do it.
I've had a similar question with other platforms, where they provide help, especially when it's someone who is new to the subject, and they either send step-by-step tutorials or stay to help you along the way, checking that your problem is solved. The rest of the experience has been great.
Hey Stephen,
Thank you for such an awesome review! We truly appreciate it!
DJ
Customer Advocate at HostGator
Everything is awesome! Thank you! The site is in working condition.
Hey Olga,
You are most welcome. Thank you for your review!
DJ
Customer Advocate at HostGator
I would recommended Great…easy to use. User friendly. Novice friendly
Hey Renee,
We appreciate that! Thank you for your review!
DJ
Customer Advocate at HostGator
Not just a web host - a team of individuals ready to chat or talk in person when there is a challenge. Thank you so much - our website feels 'at home' with HostGator.
Hey Rev Dr Nancy,
We are so happy to have you as part of the HostGator family. Thank you for your review!
DJ
Customer Advocate at HostGator
Site is still not live. Contacted support, but taking quite a long time.
Hey Nathan,
We would love to see how we can help get your site up. We have asked for an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
I chose the hosting package, that the hostgator is very trustable hosting package, and work honestly.
Hey Alhaj,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Its good so far. The prices are good and the support is good.
Hey Monique,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michael,
We are very happy to hear this. Thank you for the amazing review!
Marissa
Customer Advocate at HostGator