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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Terrible support. No help at all. I can not wait to move my business to another company.
They do not solve my problem as it should be, it seems that they do not understand me.
Pixels, pixels, pixels lol
There needs to be a beginner section of how to size pictures, how to retain quality, and understand of file size for ease of opening.
Then trouble shooting, what is after the thumb nail for example is correctly sized and confirmed in file attributes yet it still dose not upload right... all messed up. Perhaps clearing cookies, where else?
Thank you
Customer service has been very helpful. I am not well-versed in web design or the running of a website. Customer service reps have helped my learning curve and got my site up and running with little issue.
Hey Amy,
Glad to hear our Customer Service is doing so well! Thank you for your review!
DJ
Customer Advocate at HostGator
Nice easy steps to follow for the setup.it gives you more functionality, email management and more.
Hey Rafiullah,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
Porque está en el ranking de las 10 primeras empresas prestadoras de servicio, tiene buen soporte técnico y desde el principio que la contactamos nos atendieron muy bien sin importar que tan pequeña era nuestra organización.
I love hosting my website on hostgator very good platform.
Hey Vincent,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
We appreciate the service and user friendly interface for managing our domains.
Hey Maribel,
We appreciate you being one of our awesome customers! Thank you for your review!
DJ
Customer Advocate at HostGator
Affordable, but slow and unreliable. I'm hosting some clients' websites on HostGator just while I develop them, but I would never use HostGator for their live sites.
Hey Stephanie,
Thank you for your review!
DJ
Customer Advocate at HostGator
Good stuff. Response time fine and issues duly resolved without loss of data
Hey Ibrahim,
That is good to hear! Thank you for your reivew!
DJ
Customer Advocate at HostGator
I am obviously new on Hostgator, it has been fine to date. Few weeks ago I did experience some issues, and tried to reach out, but the response never came, so I had to navigate on my own, until I finally got the issue solved.
Maybe you could improve on your turn around time, I mean it's been over 3 weeks since I logged a query, and there was no response.
Thank you
I had a great experience the representative solved my issues
For better services but it's lacking many features.
Awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome
Hey Abdelrhman,
Thank you for your review!
DJ
Customer Advocate at HostGator
Because they have customer service where you can reach a real human!
Hey Diane,
We do have real human support. Thank you for your review!
DJ
Customer Advocate at HostGator
HostGator just works. I chose it because it is intuitive and easy to use. These things are even more important than price sometimes, as long as technical support is just a chat or phone call away. Great platform!
Hey Diego,
That is an awesome review! Thank you for letting all our customers know!
DJ
Customer Advocate at HostGator
Cheapest, i could find and currently unemployed living in a homeless shelter, thought i'd learn to build websites again after my brain injury
Hey David,
We are sorry to hear about your circumstances but we are very happy you chose us to begin this journey again please don’t hesitate to call in if there is anything we can help with.
DJ
Customer Advocate at HostGator
We expected to work properly and for the price, but it happened that the data base is always down and the response services of the server usually are too slow
Bien a veces tengo problemas con el servicio y debe de mejorarse.
Best monthly hosting rate and had good reviews for customer support.
Hey Robert,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Chuck,
It is always good to do your research! Thank you for your review!
DJ
Customer Advocate at HostGator