From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Our site was down from Saturday until Monday because no SSL was applied. We didn't have e-mail until Tuesday because our MX, CName & TXT records were overwritten and the people I talked to on the phone wouldn't take down what they should be until I finally did around 11 on Tuesday. I couldn't talk to our team because we use Windows server & they don't answer at the support#.
Clear fee structure, often allows deals - great service.
I raised a complaint through chat with customer service representative for the Domain decisionsupport.ae this is add missing features to my subscription package ( IP and SEO)
No response received from the administrator as promised
Price at first. Now it is good service when contacted, great uptime, great features all at a great price. You can quote me on that!
Hey Joseph,
Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
I have contacted support chat twice and both times they said someone from the team will contact me. That was last week and at least 7 days ago. In the meantime, my hosted websites are still down with malware.
www.oaktree.asia and www.bamini.sg
I redirected www.bamini.uk to other hosting services and they are running properly. I would like to know how to fix www.bamini.sg if I am hosting it in hostgator. Please let me know asap. Thks!
I have a good experience with it from 2014
Also 24 Hur support online chat from any country
Hey Ahmed,
That's right! Thank you for your review!
DJ
Customer Advocate at HostGator
Through reference. But I have called the technicians as regards the speed and service. Nobody has been helpful.
I have encountered some issues with the domain and security cert. The customer support team helped me out patiently and in a very nice manner! Perfect services!
Hey The,
We just love to help! Thank you for your review!
DJ
Customer Advocate at HostGator
The service is poor. First they motivate to get unlimited hosting and take lot of money. Later on when we park simple blogs, they put down the hosting. I subscribed for three years but hardly i used it for 6 months.
Price, but the quality of customer service and the quality and performance of HostGator services - especially migration and codeguard are appalling!
Excellent support! Over the last 2 decades I've taught myself many things, but when I get really stuck I know I can go to Hostgator Support and they will bend backwards to help me find the solutions I need. When they can't they are gracious to offer more suggestions that I can check out. In the last 2-3 years I've been trying to learn to set up an eCommerce site. I've run into dead-ends several times, and Support has done their best to help me out. I don't know if I'll learn as much as they know, but I am gaining in experience and persistence in my learning curve.
Hey Ruth,
That we do have! Thank you for your review!
DJ
Customer Advocate at HostGator
Very quick replies to emails, good service with live chat. Top service all-round.
Hey William,
That is so good to hear! Thank you for choosing HostGator
The process was easy to work with. I has not run into any unexpected issues (other than the default WordPress not working until I disabled all of the default plugins - once I did that, everything worked).
Hey Virgil,
We are so happy to hear this! Thank you for your review!
DJ
Customer Advocate at HostGator
Hostgator Rocks.! Easy to use. Logged in and easy to find the joomla installation and I was up and running in an hour.
Hey Chad,
We do rock! Thank you for your review!
DJ
Customer Advocate at HostGator
So far, our shared baby package is not reliable specially in Emails.
Very user friendly, awesome customer support, perfect for my budget
Hey Mary,
We are just estatic to read this! Thank you for your aweome review!
DJ
Customer Advocate at HostGator
Because I love your products, your dedicated service to me. :)
Hey Nixon,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Price and utility. Just doesnt seem to be much in the way of growing improvement or fixing current issues.
Por el momento todo genial.
El soporte técnico debe ser en ESPAÑOL LATINO también.
Quizá puedan capacitar a sus trabajadores o darles el permiso adecuado para responder en español, pues en la mayoría de veces los trabajadores de soporte ténico dicen que no les permiten hablar en español.
Great hosting website, great services and fast response.
Hey Karam,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Dietrich,
Thank you for your review!
DJ
Customer Advocate at HostGator