From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Not sure why. It was just the first one I tried and it seems to be working well.
It's good
Good good good good good good good good ~
Hi MhaAtma,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
Better tech support. And up time is more reliable.
Hey Katryce,
We do have pretty awesome tech support. Thank you for your review!
DJ
Customer Advocate at HostGator
Customer service was able to solve my problem very quickly and explained what had happened.
Hi Annette,
Thank you for your review!
DJ
Customer Advocate at HostGator
You stole my money by doubling the payment on my card statement and the support team will just play around not to pay. I'm yet to complain to Trust Pilot with less than one start if there is.
Recommended about 15 years ago - and no reason to switch
Hey James,
Thank you for being the best part about HostGator!
DJ
Customer Advocate at HostGator
Recommended by a friend years ago. Been a customer since, and refer my clients as well :)
Hey Christine,
We just love to hear that! Thank you for your review!
DJ
Customer Advocate at HostGator
Affordable, They say 99.99 percent uptime actually its 100% uptime
Hey Timoh,
Great reasons to choose a host! Thank you for your review!
DJ
Customer Advocate at HostGator
Too many issues needed to upgrade VPS -- keep running into disk quota issues and I only need to INCREASE disk quota but you require TOTAL plan upgrade! HORRIBLE!
Hard to learn something new, especially with zero experience but the support was helpful.
Hey Jarett,
You will find that we are always willing to help and happy to do so! Thank you for your review!
DJ
Customer Advocate at HostGator
I saw an ad for it I believe on YouTube, and once I tried it I was hooked. It is a very easy-to-use platform, and the tools and features were perfect for what I'm trying to do moving forward.
Hey Sean,
What an awesome story. Thank you for your review!
DJ
Customer Advocate at HostGator
Reliable and professional service. The team pays attention to your requirements and needs.
Hey Yaru,
Thank you for your review!
DJ
Customer Advocate at HostGator
I've hosted many sites and subdomains with Hostgator. There was never a problem that I didn't get a solution for, quickly! I highly recommend Hostgator. Oh yeah, their prices are the best.
Hey Traci,
The reviews don't lie! Thank you for your kind review!
DJ
Customer Advocate at HostGator
Thanks the experience has been informative. Looking for more
Hey Solidified,
We are so happy to provide you with more information. Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
A few weeks ago, I spent hours making changes to my website and publishing the changes. Somehow, the site reverted to an older version and some of the changes were lost - specifically the SSL code was lost. So frustrating!
Hey Martha,
That friend made a good recommendation. Thank you for your review!
DJ
Customer Advocate at HostGator
Good customer service, included SSL in all hosting plans, overall service. Been a client since 2011!
Hey Horacio,
Thank you for being part of the HostGator Community.
DJ
Customer Advocate at HostGator
So far so good. My clients are able to see it so that's what matters
Hey Jean,
If you ever, which should not happen, have a bad experience with us please do not hesistate to reach out. We want to make sure you get the treatment you deserve.
DJ
Customer Advocate at HostGator
I did not appreciate the email which included: "If you do not agree, you can choose to discontinue using the products and services, and close your cPanel account." If I thought HostGator would make changes and only give me the option of "accept it" or "close it", I surely would have taken my business elsewhere. Now is not the time for me to make changes. As to the link offered for a summary of the changes --- it made little sense as far an explanation for what you are doing.
I contacted HostGator for help in changing a setting required by the provider of our school website because I was unable to connect to the cpanel. The HostGator rep was able to change the setting for us.
Hey Jeff,
We are so happy we could help! Thank you for your review!
DJ
Customer Advocate at HostGator
Reputation and figured it was better than prior host I had (Yahoo)
Hey King,
Welcome to the HostGator Community! Thank you for your review!
DJ
Customer Advocate at HostGator
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Errol,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator