From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Website is down without notice, says domain expired.
I chose because of your good prices, I'm leaving because of your predatory renewal policies.
Una herramienta bastante completa y gracias por todo gratitud y amor
No he podido crear el mapa del sitio, y parece que es problema del dominio.
There are issues when highlighted they remain unsolved and some have a cost bearing o my account
Its been over 2 months since I renewed my domain subscription. I have been trying to resolve the same complaints since. Its become rather frustrating and embarrassing that such a minor issue even after escalation has remained unsolved.
My business is grossly impacted and im practically on the verge of asking for contract termination with host gator.
Initially it took over 24hrs to get my domain and hosting up and running. It took two calls to customer service to be resolved. It was just a propagation issue but needed something to be done on your back end. Also took a further 24hrs for the SSL certificate to become live.
It was a random choice and very difficult to get help
It was cheap and a forum I was on recommended it to me.
Thought the customer service was good but haven't heard back from them
Just question that was answered
Just question that was answered
Just question that was answered
Just question that was answered
Hey Rick,
Thank you for your review!
DJ
Customer Advocate at HostGator
It's working well. I feel secure and I think it worth.
Hi Cuauhtemoc,
We are glad you think so! Thank you for your review!
DJ
Customer Advocate at HostGator
The support given was helpful. Barniday was very patient and took time to help me solve the problem of not able to load up images.
Hey Lai,
We are so glad to hear that!
DJ
Customer Advocate at HostGator
Pros:
- Overall reliable
- Company established long ago
- Clean and professional interfaces both on Portal and CPanel
Cons:
- Still missing crypto options payment in 2022 while competition has been offering it for years
- Customer support chat interface UI could be improved and adapted to neumorphism
It's easy to use. Fantastic support. Wonderful hosting company.
Hi Angel,
Good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
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Quality It has been great. Amazing Service and Experience
Hey Benjamin,
We do have excellent service and experience. Thank you for your review!
DJ
Customer Advocate at HostGator
Easy Interface and Maintaining the websites are more than easy
Hey Mazhar,
Thank you for your review!
DJ
Customer Advocate at HostGator
I've used them before and am pleased with the kind help of their team
Hey Linda,
We are so happy you came back. Thank you for your review!
DJ
Customer Advocate at HostGator
No recibi notificacion para el vencimiento de mi dominio ahora no se como renovarlo, agradezco ssu informacion
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Lowell,
Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator